Giva

Zendesk

Add to compare

Ratings & Reviews

Overall Rating

4.89 / 5 (18)

4.35 / 5 (2,372)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

May 5, 2020

June 1, 2020

Pros/Cons

  • Pros

  • It is Mobile friendly. Works on iPhone and android. It is Web based. I can login anywhere from my browser and process the ticket. Easy to use and fast.

  • It is simple! You log in and boom you are up and running. GIVA is direct and succinct. That's all for now...

  • Cons

  • scrolling to enter data. from field to field (this is only happens when you enter lots of data that you will really need to scroll down to go to another field. )

  • It was very easy to get up and running on Giva and many other products were so more difficult. So, no "Cons" for GIva.

  • Pros

  • The interface and side menus are great and the easy of use.

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

28 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots