Resolved the need for a training / knowledge base share that we could deploy internally and externally.

I was able to have an FAQ page set up in a matter of minutes because of the software's ease of use. It also produces a very nice looking product for the end user and was reasonably priced.

Customizing using css would be quite difficult.

Customer service is excellent. If you just need a simple FAQ, Helpsite is the way to go.

Powerful tool to help reduce OPS overheads, easy to maintain, useful internal help-site to capture and make organizational knowledge accessible.

The feature list has everything you need to get started, but if you want to take your management of online articles to the next level you are restricted.

It is easy to integrate with our existing software/programs and documents.

Super easy to use, converted a long Google Doc into a nice looking helpsite in one day.

The team is knowledgeable, friendly, and dedicated to helping users find the information they need quickly and easily.

The search feature for customers to use work to locate relevant articles works very well. Highly recommend this solution if you want to give access to more detailed information about your product.

It was easy to add content right from the off. I like the simplicity of both the Admin interface and also the actual user-facing sites.

We use helpsite.io for all of our product needs from web applications to mobile applications. We love the simplicity of it and the ease for updating our documentation within the the site.

Limited 1-level hierarchy for categorizing articles.

Super easy to use, just like editing a document in any word processing program.

I liked that now we have an internal knowledge base easy to use for our team. I also liked the fact that we have a public and a private knowledge base for both our team & our clients.

The time or two that we've run into some sort of bump in the road, we emailed the support team and they came back with answers that were helpful in getting us to move forward.

Excellent, easy to use knowledge base application.

I really enjoy the ease of use and simplicity of HelpSite. I'm a new employee and there was little to know ramp-up to understand how we leverage this tool in our business.

Also, I really love how the article text box keeps all formatting it might seem small but this is such a great timesaver when copying documentation into Helpsite from other resources.

Staff love having a quick answer to their questions and have told me how useful this software has been.

I love how easy it is to get started on Helpsite.

This does everything that we needed in a nice clean layout. Very user friendly and useful for any organization.

I was offered some help on HTML aspects which I will need to integrate at some point. Sensitive content hidden] did not get tired of my constant back and forths and helped me each step of the way.

Could use more drag and drop functionality rather than drop down menus to create and organise content.

Helspite is so easy to use, from creating an article of help for your users to adding a custom domain. The content editor allows all media types from images to embedding videos.

Sometimes when cutting and pasting in content from other sources, the formatting is not consistent.

It took minutes to set up and deploy. It looks great, works great, what else could you ask for.

Security isn't something the company takes very seriously. That has been frustrating.

It's simple to use, and a great price. If you have simple needs for storing documentation online, this is a great place to start.

When I put my first article it was confusing the fact tthat it was public or not. The whole form to write was not clear to me.

Clear layout, easy to use, and a great search tool to help users find relevant content quickly.

Team Viewer is very easy to use and much reliable as compared to its competitors. Clipboard integration and team sharing is pretty much seamless.

Unstable internet connection: some times the connections are lost. I can not control other devices in my local network without an internet connection.

I like the possibilities and simplicity. It's an excellent software to help collegues and customers.

Transferring a large file is not practical with this tool. With an unstable internet connection, this application does not work smoothly and gets interrupted frequently.

There are several features that could be dangerous if in the wrong hands. TeamViewer is often used in Tech Support Scams.

Overall I had a good experience with it, I recommend using the software for those who knows what they are doing.

I love this program because it is very easy to use and runs great. It’s very helpful to have software like this and runs smoothly.

My overall experience has been a good one. I highly recommend using this if you need some technical help with other programs.

This software is a lifesaver for any kind of tech support. It's a super easy and secure way to help my clients with their computer IT problems without needing to be there physically.

I am super satisfied with team viewer, they have been a great product to have and I will continue to support them for quite some time to come.

Super easy connectivity, secure, and extremely affordable. The support team is top notch.

I use a lot of time Teamviewer to remote and assist to my clients, and is easy to use and rapid deployment, I like the option to save the remote connections.

Overall my experience is pretty good. I will continue to use TeamViewer as it’s been the most solid option I’ve found for helping my employees.

Sometimes it lags and cause interruption while using this. And also there are some other software which gives more functionality than this.

I like the ability to connect to the main computer from any other site. This provides additional work flexibility and has been a huge asset during times of remote work during the pandemic.

Pretty good, the price is ok, and the ease of use is one of the best qualities of this software, along with the possibility to use it through poor connections.

US Dollar

HelpSite is a cloud-based solution that helps businesses create and build customizable knowledge bases and FAQs to resolve clients' queries. Using the platform, customers can receive automated suggestions about suitable articles and utilize the search functionality to retrieve specific information from the database.

HelpSite allows organizations to create articles on frequently asked questions, add titles or names and group them into categories according to requirements. Managers can create multiple help sites and configure role-based access permissions to prevent unauthorized data exploitation. Additionally, it lets users collect customers' information using built-in contact forms and customize the layout and style of knowledge bases according to brand guidelines.

HelpSite enables businesses to integrate the platform with various third-party applications such as Slack, Zapier and more. Pricing is available on monthly or annual subscriptions and support is extended via email and FAQs / documentation.

LongDescription

Cataloging/Categorization

Knowledge Management

Collaboration Tools

Full Text Search

Customer Support

Self Service Portal

Content Management

Knowledge Base Management

Decision Support

Search/Filter

File Management

Self-Learning

Document Storage

Access Controls/Permissions

SSL Security

Single Sign On

Categorization/Grouping

Content Library

Data Import/Export

Text Editing

Customizable Templates

Customizable Forms

Drag & Drop

Third-Party Integrations

Web-based Deployment

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

HelpSite

Live Online

Documentation

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on-premise.


TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. Its instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.


The solution uses cloud-based technologies to collaborate in real-time worldwide and enable online support through a wide range of product portfolio that includes Monitis (website monitoring system), Blizz (online collaboration) and ITBrain (anti-malware) among others. The solution offers a free version and a free trial for paid software.



Commenting/Notes

Whiteboard

Surveys & Feedback

User Management

Personalization

Meeting Management

Presentation Tools

Session Recording

Remote Printing

Video Management

Communication Management

Calendar Management

Assignment Management

Private Chat

Scheduling

File Transfer

Recording

Contact Management

Mobile Access

Meeting Room Booking

Two-Factor Authentication

Internal Meetings

File Sharing

Alerts/Notifications

Reporting & Statistics

Attendee Management

Real-Time Chat

Chat/Messaging

Diagnostics Tools

Reporting/Analytics

Monitoring

Prioritization

Troubleshooting

Remote Access/Control

Video Conferencing

Session Transfer

Live Chat

Document Management

Two Way Audio & Video

Presentation Streaming

Screen Sharing

For Nonprofits

REMOTE ACCESS License / Single User: $24.90/month for one user and one session (billed annually)
BUSINESS License / Single User: $50.90/month for one seat and one session (billed annually)
PREMIUM License / Multi User: $102.90/month for multiple seats and one session (billed annually)
CORPORATE License / For Teams: $206.90/month for multiple seats and three sessions (billed annually)


HelpSite vs TeamViewer Remote

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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