HubSpot Service Hub

Opsgenie

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Ratings & Reviews

Overall Rating

4.41 / 5 (105)

4.70 / 5 (116)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

February 14, 2020

December 10, 2019

Pros/Cons

  • Pros

  • Overall my experience has been great. It helps to visualize the many steps we have within our company which makes it easier to proceed with certain duties in a more organized at a efficient pace.

  • I love how it keeps contacts so organized. their deals and communications etc. I also love that we can sort the tickets by pipelines and set up automatic responses.

  • Cons

  • I feel like we could use more training, I wish the lady that we talk to for help weekly was more freely available. I wish it was a little more self explanatory.

  • Honestly, I think thing we like least about the software is that you cant use the social features to post videos to Instagram from the social hub. Other than that there isn't anything we dont like!

  • Pros

  • I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

  • It's so easy to use, totally reliable and customer service is just great and proactive

  • Cons

  • No real dislikes -- the dashboard is a little overwhelming at first, but the feature set is great once you get used to the navigation.

  • Needs some more options around scheduling on-call rotations and notification policies for how we use it. Android app can also use some refinement.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

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Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots