The ability to monitor, deploy and manage macs in an easy way, realy easy  to use, very reliable, good community.

I have used Jamf tools for the computer as well, and they all work great, support is always helpful and easy to reach when need help.

Overall the experience has been extremely positive and I would definitely recommend Jamf, they are the best in the business.

Jamf Pro allows me to easily and seamlessly empower my teachers to be masters of their classroom -- employing the appropriate restrictions and management tools when they feel necessary.

Jamf Pro is the ideal solution to manage all the devices needing to go home to students in our school district. All students need an easy to use and reliable experience.

JAMF is excellent software - with a not-so-excellent price.

Prior to beginning use of Jamf, I managed our student iPads via Apple Configurator. The process was painstaking, frustrating, time consuming and often, unsuccessful requiring many calls to Apple Help.

Easy Mac management solution with a big and good support community. Zero Touch Deployment is clearly the best feature.

The integration of an MDM soultion with Jamf for Apple devices is incredible and works flawlessly.

Great way to allow users to have some control of their desktop and ensure they comply with corporate standards.

The UX is horrendous, and for someone that doesn't live and breathe the solution it becomes hard to find certain items when I need it.

Works seamlessly with Apple devices and software, easy to deploy, easy to manage multiple devices in multiple locations.

The self service options are wonderful and have allowed us to steer our users toward a self-service first mentality which not only saves us time, but helps them help themselves.

Configuration profiles are a mess, but it’s being worked on.

Extremely please with the product, the features, the support and the cost. I would definitely recommend to anyone who was planning to invest in a Mac management tool.

Ease of use and support. The company culture is amazing.

Tech Support was pretty responsive in resolving an issue we had with user-enrolled devices.

Jamf customer support has been great from the initial install, transition to cloud, upgrades and general support questions.

Day 1 support of all Apple releases, full roadmap compatibility with Apple, and dedication to the integration of Apple products at the enterprise level.

Jamf has been great to work with, but their pricing is not cheap and their mandatory $5,000 upfront training costs seem a bit absurd.

Apparently the problem has been addressed in the next release.

This is understandable, but we don't receive a followup on when to update. This is more of an annoyance than a con.

Support is amazing and always helpful, They guided us on call, chat and even on remote sessions as well which is exceptional service.

Works in the background, and improves peace of mind for businesses that have remote assets such as laptops.

With Jamf Pro, most all of those problems go away and you have a simple to use, streamlined process to manage all of your Apple devices.

They have a great support team to ensure that your Jamf instance is what you need it to be for your environment. The JNUC, user conference, is also a blast to attend.

Great for managing Macs an Mobile Devices. Unique features and perfect integration over APNs.

Jamf presents powerful tools in a user friendly interface with amazing support.

Their support and service people are always a pleasure to work with. The advanced training courses are also really great, and the instructors are extremely knowledgable.

Inventory control and reporting is fantastic. Everything about the system is both high-quality, advanced, yet easy to use.

Best way to ensure all Macs are up to date, ready to go with business required software installed. Works straight out of the shrink wrap.

Some features that seem basic are missing, and some of the most highly voted feature requests sit in an 'under review' status for years without being implemented.

Easy to use, great product, worth every penny. Impossible to do what we do without it.

We have been so happy with the way it's been able to manage our systems and quickly have a place to get the reports needed.

It was an amazing experience using this program. Will definitely use it again and recommend to anyone who needs a program like it.

But for B2B, it has rocked my world, I am very happy with the product, the team, and the company. The cost is very reasonable, and the value is excellent.

I like the ability to search up previous tickets that could help me review issues that occurred before.

Auto scheduling the email report saves me a lot of time and complications. I also like the fact that Team Support is compatible for API Integration.

I had a great experience using this software. It was a joy in teaching y sales team how to use it and they all had great feedback.

I often have trouble locating previous tickets using the search feature.

TeamSupport is a great solution for managing helpdesk tickets for our organization and the pricing is reasonable for the functionality.

Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well.

There are a lot of useful features and customization, which is important for a software like this. Easy to align my team with our goals.

The configuration and setup is very non-intuitive and confusing.

The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to support customers.

I appreciate the ability to have documented correspondence available to all users at all times.

Team Support has been a great partner with ProfitSword. They have allowed us to better manage our ticketing system and now with Team Success our client relationship management.

Ease of use and comprehensive knowledge base, both internal and customer facing. The Dashboard is very intuitive and easy to access key reports and information.

The CDI score allows users to see the overall satisfaction of the client based on customizable metrics. I also like the ability of Suggested Solutions when client are opening tickets.

I find TeamSupport user friendly. Due to the nature of my job, I use TeamSupport very frequently and it is very useful.

I like a program that just plain works. In that respect, TeamSupport does its job.

The search functionality in TeamSupport is excellent and extremelu user friendly. Chat functionality is convenient.

I like the fact that it can integrate to JIRA very easily.

Reports are a little difficult and confusing to set up.

Its hard to read the numbers of the tickets on the page, and a lot of the pages have cluttered information on them.

However, the frustrating part of Team Support is the reporting section.

The ability to work with the API to enhance functionality in our situation. The help from the staff has been excellent.

I like the ease of use the most, easy to claim and respond to tickets. The customization is nice as well.

TeamSupport has wonderful customer service and the team is always there to assist.

Helps in following up the ticket as well, interface is also good.

Better Ticket Routing scenario and it can track better with products. Very good especially on CRM integration.

Team Support's reporting capabilities are my favorite feature of the software. We are able to extract all metrics and KPIs needed to run an efficient customer care department.

Despite that, there are the odd instances of slowness or degraded performance.

A software solution that truly gives you the ability to easily assist your clients or work teammates. Customer support made easy.

Our Rep at TeamSupport was wonderful. He gave ideas but allowed us to make our own decisions.

Yes, its easy to use and options are crystal clear. Easy platform to communicate with the customer via email and more collaborative to add different teams/leaderships/sale etc.

Great CRM tool, especially if you're looking to reduce cost while improving efficiency.

It offers an improved customer experience, and improves efficiency. It is easy to use and a great product for customer service.

US Dollar

Jamf Pro is a cloud-based patch management system which helps network managers and technology professionals monitor patches for applications such as Mac, Google Chrome, Adobe Flash and Microsoft Office. Its key features include automated scanning, network management, remote protection, vulnerability mapping and device recognition.


The application comes with functionality which sends users notifications when new patches are published, evaluates patches and package updates. Team members can use the system’s self-service portal to push a patch and install it automatically. The solution lets users keep all devices up to date by deploying upgrades and tracking the upgrade progress across the environment.


Jamf Pro enables teams to collect hardware, software and security configuration details from Apple devices and generate custom reports. It is available on a monthly subscription and support is provided via phone and email.



LongDescription

Application Management

Customizable Reports

Automatic Patch Deployment

Active Directory Integration

SSL Security

Single Sign On

Endpoint Management

Data Import/Export

Employee Self Service

Self Service Portal

Content Management

Mobile Access

Dashboard Creation

Automatic User/Device Recognition

Inventory Tracking

Compliance Management

Network Wide Management

Maintenance Management

Configuration Management

Real-Time Notifications

Workflow Management

Asset Tracking

Customization

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Deployment Management

Multi-Language

Patch Management

Audit Management

Software Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

Compliance Tracking

Remote Access/Control

Supplier Management

Summary Reports

IT Asset Tracking

Automatic Scans

Third-Party Integrations

Inventory Management

Vulnerability Scanning

Data Management

Security Management

Access Management

Encrypted Password Storage

Dashboard

IT Reporting

User Provisioning

$3.33 per/ month per iOS or tvOS device *
$7.17 per/ month per Mac *

Education and volume discounts available.

* Billed Annually

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Jamf Pro

In Person

Videos

TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement. 


Commenting/Notes

Support Ticket Management

Real Time Analytics

Case Management

Surveys & Feedback

Multi-Channel Management

Email Alerts

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

IT Asset Management

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Change Management

Project Management

Rules-Based Workflow

Customer Database

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Customer Complaint Tracking

Problem Management

Email Templates

Contact Management

Customer Experience Management

Help Desk Management

Configurable Workflow

Social Media Monitoring

Wiki

Real Time Data

Performance Metrics

Routing

Issue Scheduling

Issue Management

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Forms Management

Real-Time Updates

Email Management

Website Integration

Ticket Management

Event Triggered Actions

Recurring Issues

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Real Time Reporting

Chatbot

For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49

Jamf Pro vs TeamSupport

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