Kayako

Teamwork Desk

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Ratings & Reviews

Overall Rating

4.03 / 5 (153)

4.39 / 5 (105)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.0 / 5

Last Reviewed

January 6, 2020

December 23, 2019

Pros/Cons

  • Pros

  • I love it's UX design that feels modern and easy to use. The conversation metaphore is very powerful and automation macros system is really neat.

  • It's been easy to use, and makes it easy to stay on top of many different customer issues. Whenever we have had a question Kayako support is able to fix the issue quickly in real time.

  • Cons

  • Pay to upgrade was the old way of doing things.

  • For the price, they are cheaper better livechat software out there but the support is outstanding. 5 stars for that.

  • Pros

  • I love this software. It's so easy to organize projects and the comment section makes it real nice to communicate. I like that you can also add priorities to projects

  • Easy to use, clean, fast, clear with good reporting.

  • Cons

  • Is a little complicated when you start to use it but with time you can make a excellent job with projects.

  • Not an actual con but it does require a bit of learning in order to utilize its features the best.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots