Costumization of the chat box but also messages and other cool features that would make it so helpful.

It's awesome as I can serve my customers from anywhere. Another fantastic feature that I love is the flawless integration into the website.

I really love how I can integrate KnowledgeBase and Shopify. It's really easy to share products and articles with our customers right in the chat.

Sometimes I need an answer at the moment and can't wait. This is super convenient and brilliant software.

We're pretty much communicating directly with clients in a super fast, easy manner. It frees up everyone's time and definitely helps us to leave a good impression and make a few extra bucks.

Not only do I love the convenience of chat over phone calls, I also really appreciate the ability to save the conversation for future reference.

Great experience using LiveChat and our customers love booking appointments with it.

The internet is a risky place, and people tend to always be worried about their information being shared.

Livechat is simple and fun. Contains a fair share of customization, it's incredibly professional and I believe it's the base in starting out,especially as a small business.

It is very simple and straightforward with a very clean UI. The chats are easy to follow and all of it is aesthetically pleasing.

On occasion LiveChat will loop in connect mode and stay stuck. I have had customers angry or more angry because they end up having to call anyway.

I Have Used This Less Than 6 Months And Their Features Are Really Good But Not Perfect. If They Can Reduce Their Price Range Maybe The Product Will Worth For Their Benefits.

If you are looking for a reliable intuitive customer support tool that helps you communicate with your clients, Livechat is just that solution.

I have been using this software ever since a  friend recommended it to me and I have been so grateful ever since super easy to use.

We were finally able to find software that integrated with our own. Super stable and easy to integrate.

Live chat is nice because it allows you have have immediate access to customer support and helps resolve issues in a timely manner when you are at work.

Gives you capability to chat with a clients a lot quicker. Keep your clients happy and keep your money happy.

You can also select your own theme to match with the them of your website. Customization support is amazing.

It is very easy to navigate and use. You can easily queue up clients and talk to everyone in good time.

So far it's been great for our rapidly growing company.

There can sometimes be a time lag which may sometimes frustrate customers and decrease employee efficiency.

Perfectly, it made things so easy even though my issue took a while to resolve. They did everything perfectly on their part and were able to due to the ease of use of live chat.

I use this software to help with my typing skills by practicing my speed and accuracy. I use this software daily because it is fun to use and I get better the more I practice.

No sharing of documents is allowed. Sometimes customers get confused or discouraged when we cannot convey the exact details.

Overall, I am quite pleased with LiveChat and believe it is a great solution.

It is great for us to use to communicate effectively. Saves call times and also allows customer service to speak to more than one person at once.

Livechat is a great software for online customer service. It itself has a great customer service.

The biggest obstacle for me is the mount of data entry and customization to make it flow for our company.

I bought the program 2+ years ago and still struggle just to open the program and load my data. I have a problems with it every few months.

Excellent value for the cost. Powerful - will do all that I need for marketing and sales, plus more.

It is SO busy that it is difficult to use the tab after tab function leaves lots of sub levels un informed.

The outlook integration is an excellent feature, and we can save all our correspondence to the data base. We send a newsletter to all our clients through  maximizer which is very easy to do.

It needs to be upgraded a little to have the updated look of a current software. The data from way back is hard to track.

I think this product is more suited for small to medium size businesses. They have been in the CRM business for 25+ years, they know their product well.

It is a nice software solution with typical contact management features. Add contacts, set follow-ups, track opportunities, send e-mails.

I have used it personally for 25 years. I saw them migrate to the cloud and enjoy using at home, office and from my phone.

I haven’t really use this software a lot so I can’t really say a lot of things that I dislike about the software.

It was one of the first CRMS I used, I found it very useful and not too hard to maintain.

Now they are trying to coral their customers into the cloud. What once was an iconic product is now  unstable  that will make you regret your purchase and  be on the look for a replacement.

Revenue doesn't accept a negative value making it impossible to use the reports.

It's such a complicated product that I had to pay a ridiculous amount of money to a special company that only works on Maximizer. The customer support is lousy.

It's been excellent, the customer service is great and the program is overall very easy to use.

So many features that it takes a while to master. Highly customizable and relatively easy to use for most users.

We ended up moving to a different CRM due to lack of integration with other apps and a partnership with a company that used a different CRM.

It knows the business, hands down the best product in the field. The feature set is amazing and you can track yours customer very easily.

Lack of integration with gmail and google calendar.

It will freeze up and boot me out so I have to sig back in. Not too sure if this may be a connection problem or a problem with the system itself.

No ability to search within calendar, cannot create recurring tasks, customer service is severely lacking.

US Dollar

LiveChat is an all-in-one customer service platform helping brands deliver superb customer service while boosting their sales. LiveChat is intuitive, easy to use, and fully customizable, to naturally blend in with any website. With a number of features inside the app, it’s a powerful tool to win over customers. This customer service software is used by over 37,000 customers worldwide. One of them shared that LiveChat helped them achieve a “5 times higher conversion rate, 50% more leads, and a 16 times higher average session value.” 

With LiveChat, you can expect the following: 
- Happier customers thanks to seamless customer service. With a sneak peek, agents see the questions before they’re sent, and with canned responses, they reply faster. Agents can also supervise less experienced agents to solve a case by sending them suggestions right in chat. 

- More leads thanks to interacting with potential buyers. LiveChat sends automated invitations to chat and can adjust communication based on the data they share. 

- Boosted sales thanks to Product Cards. They allow you to present your products in an appealing way inside the chat. Agents can also browse the store in the LiveChat App and send customers complimentary products based on what’s in their cart. 

- Smooth experience thanks to over 200 integrations. CRM services allow you to keep all the communication inside LiveChat and personalize the communication based on customer info. Ecommerce services like Shopify and BigCommerce, along with payment services such as PayPal or Stripe, allow customers to make orders directly from the chat and make it easy for you to manage the sales process afterward. 

- Greater customer base thanks to being available on customers’ preferred channels. Messaging apps, like WhatsApp and Facebook, allow customers to reach out to you via these channels while you manage all the communication inside LiveChat. It’s much quicker and all the info is in one place.

-  Saved time thanks to automation, including chatbots that handle repetitive questions 24/7. Agents can easily create engaging, conversational experiences using rich, interactive messages.

- Better results thanks to comprehensive reports in LiveChat. With the goals and a sales tracker, you won’t leave your sales and quality of customer service up to chance. You keep track of your team’s performance and spot room for improvement. 

LiveChat is used worldwide by over 36,000 companies from every industry. Companies of all sizes, startups, small and medium businesses, and enterprises recommend it. LiveChat adjusted its features to the needs and capabilities of companies based on many years of experience in the ecommerce and communication field.

LongDescription

File Management

Support Ticket Management

Real Time Analytics

Cataloging/Categorization

Customer Surveys

Surveys & Feedback

Access Controls/Permissions

Transfers/Routing

IT Asset Management

Real-Time Monitoring

Customer Service Analytics

Single Sign On

Knowledge Management

Communication Management

Customer Database

Offline Form

Collaboration Tools

Automated Routing

Call Center Management

File Transfer

Customer Support

Email Templates

Self Service Portal

Help Desk Management

Screen Sharing

Mobile Access

Proactive Chat

Sales Reports

Survey/Poll Management

Transcripts/Chat History

Performance Metrics

Routing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Request Escalation

Social Media Integration

Real-Time Notifications

Email Management

Ticket Management

Event Triggered Actions

Visual Analytics

File Sharing

Activity Dashboard

Reporting & Statistics

Knowledge Base Management

Website Visitor Tracking

Geotargeting

Real-Time Chat

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Feedback Management

Auto-Responders

Customer History

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Email Response Control

Search/Filter

Customer Segmentation

SMS Messaging

Real Time Data

Real Time Reporting

Monitoring

Drag & Drop

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 2000

Windows 8

LiveChat is offered as SaaS - paid recurrently, price depends on number of live chat operators using the service.

LiveChat is available in 4 plans:
Starter - from $20 per seat/month billed annually, or $24 month-to-month
Team - from $41 per seat/month billed annually, or $49 month-to-month
Business - from $59 per seat/month billed annually, or $69 month-to-month
Enterprise - Custom, contact us for pricing details

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

LiveChat

Live Online

Webinars

Documentation

Videos

Maximizer CRM is a powerful solution specifically designed for sales. We understand the unique challenges faced by sales managers and sales teams. That's why we provide a game-changing alternative to complex CRM solutions and cumbersome spreadsheets for efficient sales activity management. With Maximizer's robust analytics and insights, you can effortlessly monitor and achieve your revenue targets while effectively tracking activities and evaluating team effectiveness, all from one centralized command center. 

Forget about the hassle of scattered data. Maximizer's CRM solution consolidates all account information in a single, easily accessible location. Whether you're at your desk or on the go, our solution is available on both desktop and mobile devices, ensuring you always stay connected. Experience the seamless integration capabilities and complete customization options that Maximizer offers, guaranteeing a smooth transition without disrupting your workflow. With over 35 years of business, join the ranks of more than 120,000 successful sales teams and unleash the power of Maximizer.  

Try Maximizer today!  

Forecasting

Email Alerts

Document Storage

Activity Tracking

Sales Pipeline Management

Referral Tracking

Calendar/Reminder System

Relationship Tracking

Pipeline Management

Team Assignments

Calendar Management

Template Management

Email Tracking

Contact Management

Lead Management

Email Marketing

Territory Management

Marketing Automation

Role-Based Permissions

Workflow Management

Alerts/Notifications

Segmentation

Data Visualization

Web Forms

Asset Lifecycle Management

Goal Setting/Tracking

Contact Database

Campaign Analytics

Customizable Forms

Client Management

Quotes/Estimates

Task Management

Campaign Management

Sales Forecasting

Document Management

For iPad Devices

For Financial Institutions

Lead Capture

Data Import/Export

Sales Activity Management

Lead Segmentation

For Insurance Industry

Customizable Reports

Projections

Customizable Fields

Activity Management

Sales Trend Analysis

Opportunity Management

Reminders

Price starts at $65 per month

Base Edition
$65/per user, per month - billed annually.
Min. 3 users

Sales Leader Edition
$79/per user, per month - billed annually.
Min. 5 users



LiveChat vs Maximizer CRM

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