I have minimal dislikes but I do dislike that media is unable to be added into pages in live pro without first uploading the media separately.

Integrates well with our phone system (Purecloud). So easy to search and find pages and the ability to add keywords.

With one source of truth, It’s quick and easy to use and effortless to update knowledge. The staff are all friendly and the support has been amazing.

Can be integrated with our CRM and telephoning system. We enjoy using the system for induction and quizzes to test people’s knowledge and ability to find articles.

Training up new authors is incredibly easy and allows for great flexibility in ramping up our knowledge management as needed for projects, etc.

I like that the usability aspect of the site formulates an easy to use platform, encouraging further use.

It has limited editing functions and the set up of some work instructions can be a bit tricky.

Livepro provides the means to have a single source of truth available to all employees but in a fun and engaging way.

I was disappointed to see a change last year whereby once the feedback item was opened & allocated I was unable to see it in the list again unless I navigated to the relevant information page.

The ability to communicate changes to processes and/or knowledge within the same system as the knowledge is kept has made a great difference to our company.

A Fantastic tool for a Customer Service Centre.

It is cost effective and ongoing support is provided as part of the monthly fee. Training is minimal, it is easy to use and intuitive.

Formatting is limited but this does not have any impact on the information contained within the knowledgebase.

Central storage of process and work flows, real-time notifications, content management, flexible licensing options and very easy to configure and use.

Within our organisation we view some livepro documents on mobile phones, there is no mobile app so this can be difficult to use for some things.

I absolutely love Livepro to bits, and the Livepro staff are quick to resolve any issues which incredibly rarely arise.

Currently we have practice guidance and instructions for staff that are unclear and are presented in a complicated way.

Live pro is a fantastic tool to help me refer to examination prices and codes when i cant remember them.

The Customer service and functionality is amazing.

I am unsure if it exists but a mobile or ipad version to edit in.

It's got an impressive UI and onboarding is pretty easy. Their price points are appealing and worth trying out if you are evaluating for your team.

I love the ease of use, the great customer service, and the features I like and use more than what other live chat systems offer.

I love that Tidio chat was very easy to set up and navigate. It is not overwhelming and confusing like other live chat software.

I was impressed by how easy it was to set up our multilanguage home page chatbot.

I like how their free plan allows you to get a nice chat widget on your website and it's reliable, robust, and the app is cool.

Very good price compare with other company in this industry.

The Tidio operators/reps are also really supportive, friendly and helpful.

Every option is very useful and very user friendly.

The Very Awesome design of the chat. Designs of the dashboard.

Easy to use, thanks to a great UI. Easy to integrate with messenger and Hubspot.

Tidio is a fantastic service that delivers better than expected. I can't imagine using any other software for our web chat.

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio.

Customization was established, friendly user interface and customer support was great.

I used Tidio for a time and after that, I discovered its problem. Then I quit and unsubscribed.

Good, useful and easy to use, will recommend to my friend.

Easy to integrate with my visitors, tracking their activities, retarget visitors and buyers. The support is incredible and very helpful.

Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative.

It makes having a live chat fun. And the best thing ist also has a mobile app to chat like you would with a friend with the visitors of your website.

It has a solid ios app and the user interface on the web app is great. Customers really like the ability to chat directly with a live person.

Ease of setup and ease of use is what attracted me the most.

Some of the videos are a bit confusing, for me at least.

So far, really good experience - contacted customer support and they were friendly and helpful.

Instead, Tidio sends it from their email which is tall and has random characters. Which may make customers feel that that's a spam.

I like the chatbots that can help to gather information from the visitor too and that make it feel like a human is responding to initial inquires. OVerall a nice chat app.

US Dollar

livepro is a purpose-built cloud knowledge management platform for staff, customers, and partners. livepro offers the ability to view business knowledge as decision trees and process guidance, as well as articles. Everyone in the organization can collaborate within livepro and all knowledge can be extended to customers and partners.


Deep reporting and analytics provide insight into what knowledge is accessed and used most frequently. Quizzes can be used for customer-facing staff to ensure comprehension and continuous learning. Important notifications can be sent and tracked to ensure everyone is up-to-date on information and news. Feedback is captured and routed to staff who can make real-time changes to ensure the most accurate and current knowledge is available at all times.


Businesses can benefit from livepro's range of tools to reduce training times, enhance staff competency, reduce supervisor and escalation enquiries, enhanced productivity and overall cost reductions.



LongDescription

File Management

Commenting/Notes

Real Time Analytics

Engagement Tracking

Cataloging/Categorization

Surveys & Feedback

Self-Learning

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Active Directory Integration

SSL Security

Single Sign On

Knowledge Management

Categorization/Grouping

Communication Management

Customizable Fields

Collaboration Tools

Content Library

Full Text Search

Data Import/Export

Self Service Portal

Version Control

Content Management

Configurable Workflow

Multi-Channel Data Collection

Survey/Poll Management

Discussions/Forums

Text Editing

Multi-Channel Communication

Social Media Integration

Real-Time Notifications

Workflow Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Decision Support

Customizable Templates

Dashboard

Multi-Language

Real Time Reporting

Customizable Branding

Reporting/Analytics

Widgets

Feedback Management

Customizable Forms

Drag & Drop

Negative Feedback Management

Tagging

Third-Party Integrations

Online Forums

Live Chat

Document Management

Web browser (OS agnostic)

Pricing starts from $25 per user for the top tier amount of users. Pricing will increase for less users and descrease for more users as you scale up your contact center.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

livepro

In Person

Live Online

Webinars

Documentation

Videos

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make the live chat interface match the look and feel of existing online assets. Additionally, it includes support for over 140 languages.


Tidio Chat is mobile compatible, which ensures that customers on mobile devices are able to engage with the chatbox on small screens. If no agents or employees are available, users can leave "offline messages." Additionally, using a Google Chrome plugin, Tidio Chat lets companies receive immediate notifications of any pending offline messages.


Tidio Chat is a cloud-based platform that supports integration with leading business applications such as, eCommerce, Email Marketing and CRM software. It is available in two license tiers, Basic and Pro, both available on a monthly subscription basis.



Customer Surveys

Lead Capture

Automated Responses

Code-free Development

Transfers/Routing

Sentiment Analysis

For Sales/Marketing

Customer Database

Query Suggestions

Offline Form

Automated Routing

Natural Language Processing

Customer Support

Process/Workflow Automation

Customer Experience Management

Help Desk Management

Proactive Chat

Complaint Monitoring

Contextual Guidance

AI/Machine Learning

Email Management

Event Triggered Actions

File Sharing

Website Visitor Tracking

Geotargeting

Chat/Messaging

Real-time Consumer-facing Chat

Interaction Tracking

Alerts/Escalation

Chatbot

Lead Qualification

Auto-Responders

Canned Responses

Virtual Assistant

Transcripts/Chat History

Language Detection

Augmented Analytics

Multi-Channel Management

One-to-One Messaging

Routing

Real-time Conversations

Support Ticket Management

Ticket Management

Real-Time Chat

Real-Time Analytics

Customer Communication

Customer Complaint Tracking

Performance Metrics

Personalization

Workflow Configuration

Email Templates

Mobile Access

Video Support

Macros/Templated Responses

Customer History

Real-Time Monitoring

Contact Management

Search/Filter

Application Management

Real Time Data

Role-Based Permissions

Website Integration

Intent Recognition

Chat Transcript

Monitoring

Pre-Configured Bot

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Windows 2000

Windows 8

7-days trial to test features from our free and paid plan. After the trial ends, free features are available forever.

Forever-free plan. 3 chat operators included.

Unique AI-supported chatbot conversations with 100 unique visitors/mo, visitors list monitoring, free desktop & mobile apps, integrations with all leading websites and platforms, JS API Integrations (Shopify, WordPress, Wix, Messenger, Instagram and others).

Communicator plan. 1 chat operator included, from $15,83/mo.

All free features + monitoring what customers write before sending the message, visitor’s behavior monitoring, adding & removing account access to operators, visitor profile notes. Additional seats from $15,83/mo

Chatbots plan. 3 chat operators included, from $40,83/mo.

All free features + unlimited AI-supported chatbots, ready-to-use chatbot templates, drag-and-drop chatbot editor, Zapier integration

livepro vs Tidio

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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