# Total Contacts & HelpDesk Software Reviews, Demo & Pricing - 2026 > Review of Total Contacts & HelpDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/tele-support-helpdesk-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Total Contacts & HelpDesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Total Contacts & HelpDesk 2026: Benefits, Features & Pricing Wondering if Total Contacts & HelpDesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Total Contacts & HelpDesk 4.3 [(24)](https://www.softwareadvice.com/help-desk/tele-support-helpdesk-profile/#reviews) Pricing Starting at $480.00 one time ### About Total Contacts & HelpDesk Total Contacts & HelpDesk Solution features an integrated CRM, providing a comprehensive solution for Sales, Support Service, and E-Marketing. Manage, organize and store customer contact information is a secure database. From inception to resolution, keeping track of every call and email for your contacts relating to Opportunity, Sales, and Support needs. Every inquiry is linked to the contact record. Quickly access current or history inquiries. Create and link opportunities that you can track from initial quote to the final sale. Create custom email templates, create unique contact filters to E-market to prospects and customers. Reporting built-in with basic reports. Ability to customize your own reports with your own branding, design, and data. Wondering if Total Contacts & HelpDesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Total Contacts & HelpDesk User Interface ## Popular Total Contacts & HelpDesk Alternatives Main Product Total Contacts & HelpDesk 4.3 [(24)](https://www.softwareadvice.com/help-desk/tele-support-helpdesk-profile/#reviews) Ratings Breakdown - 4.25Ease of use - 4.19Value for money - 4.17Customer support - 4.23Functionality Pricing Starting at $480.00 one time Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3444)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price ## Total Contacts & HelpDesk Pricing and Plans Starting price: $480.00 one time Free Trial Free Version Basic $480.00 per user, one time No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Total Contacts & HelpDesk Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Total Contacts & HelpDesk Customer Database Customizable Branding Customizable Fields Data Import/Export Email Templates Knowledge Base Management Prioritization Third-Party Integrations Ticket Management ## Total Contacts & HelpDesk User Reviews Overall Rating 4.3 Ratings Breakdown 5 46% 4 42% 3 8% 2 4% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.2 Customer support 4.2 Functionality 4.2 Have you used Total Contacts & HelpDesk and would like to share your experience with others? AL Amie L. Environmental Services 11-50 employees Used daily for more than 2 years Review source Reviewed February 2017 Excellent Application 5 We use this application for a Support Call Center and it works great! We're able to track open/closed tickets with ease. Field customization really helped this application integrate with our existing processes. The bug tracking feature is a great way for us to link specific tickets to open software issues. There are only 2 features we wish it had: 1) the ability to open multiple tickets at once. This would be a nice addition for our constantly multi-tasking staff. 2) the ability to merge/link tickets together. Their support and sales staff are very easy to work with and are always helpful when we have questions! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The ticket itself. Works well for our team to review open issues. Cons: Not able to have multiple tickets open at one time. Would be a nice feature to help us multi-task better. Read More PG Per G. Mechanical or Industrial Engineering 2-10 employees Used daily for more than 2 years Review source Reviewed October 2016 Tracking customizations 4 Tele-Support HelpDesk helps me track software customizations I make for our customers. There´s a lot of e-mail correspondence going on at every inquiry (over years) and with Tele-Support HelpDesk I can keep track of everything. It has helped me in cases when unsatisfied customers complain over something, then I can easily go back in the history and see what´s been agreed earlier so wew can sort things out. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The tracking of all e-mails. Cons: The e-mail client can be improved. Read More AB Aimee B. Computer Software 11-50 employees Used other for more than 2 years Review source Reviewed March 2018 Simplistic support software 3 Ratings Breakdown 4 Ease of use 4 Functionality Pros: I like that all customer support cases are in one place and can easily be looked up. I also like that you can bill out from this system for support calls and it includes support notes. Cons: When it comes time to update the software, it can be quite a pain plus it seems that support is lacking for the program. Read More FC Felipe C. Information Technology and Services 11-50 employees Used daily for less than 2 years Review source Reviewed September 2016 "Help" is exactly what it does! 4 The reporting features provide excellent overviews with minimal effort, and looking up RMA/Inquiries is a breeze. This software simply makes my job easier, what more could I ask for? Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Secure, fast, and simple. It's packed with features but you aren't drowned in a UI that you can't manage and navigate. Very easy to learn how to use. Cons: There aren't really any issues that I would consider a "con", at least that I've personally ran across quite yet. Read More GF Geremy F. Used unspecified for unspecified Review source Reviewed September 2016 Feature-Filled Help Desk Software 4 We have been using the Tele-Support Helpdesk software for years now and it is a great well rounded software that has a lot of features, but is still great at it's main purpose, which is to create and store Support Tickets. There are also lots of customization options so it can be tailored to your specific needs. In addition, a lot of information can be accessed within each support ticket so you don't have to go searching everywhere. Configuring the program may not be the easiest, but it's in no way the hardest to learn, plus their customer support can help you along the way. The reporting software is also decent, but since we have the SQL module, we can create our own customized reports ourselves as well. Overall, I recommend you give this software a try if you need a robust, feature-filled Help Desk solution. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Ability to Create RMA/Bug Tickets Ability to Customize the Support Tickets with Customized Fields and Tabs Good Customer Service Able to Export Reports to PDF Ability to add Customized Knowledge Base E-mail Notifications Cons: Reporting Function could have more Features/Advanced Customization A little difficult to learn how to customize at first, but if you need any help, their Customer Service is good. Read More PL Patricia L. Computer Software 2-10 employees Used daily for more than 2 years Review source Reviewed December 2016 HelpDesk Review 5 I am the administrator At TallShips Solutions in Australia. Our employees often work from home these days. They enter all their details into Helpdesk, allowing me to access their information easily and efficiently for billing. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use Read More RD Rick D. Industrial Automation 51-200 employees Used daily for more than 2 years Review source Reviewed September 2016 Satisfied User 5 This is the second software I have used in tech support. This is easy to monitor outstanding support issues in an ongoing manor. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Simple to use and to train new users. Cons: Dated interface. Read More KC Kathleen C. Used daily for more than 2 years Review source Reviewed January 2017 Good System for Basic Help Desk Needs 4 We have several team members using the software daily. Software has good functionality. We use the ACT! software integration. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: Ease of use. Cons: Outdated appearance could use a refresh. Read More MB Mike B. Market Research 11-50 employees Used daily for more than 2 years Review source Reviewed December 2016 Help Desk Customer Service Software Review 4 Very useful for data collection and analysis. The used interface is highly intuitive and free-flowing. Excellent tool for customer service management. Ratings Breakdown 5 Ease of use 3 Value for money 2 Customer support 5 Functionality Read More AH Adele H. Security and Investigations 11-50 employees Used daily for less than 6 months Review source Reviewed December 2016 Easy, information help desk software with Act! Integration 4 For the price, this is a very good product either as a stand-alone, or with it's Act! integration. Our company uses it with Act!, which enables non help-desk users to still keep up with customer issues. The viewer is also a very good tool for users who need information on help support tickets. The system is flexible to meet user specific needs. Reporting functions are good, and new reports can be created as needed. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Fairly easy implementation. Easy to configure to customer specific needs. Cons: Technical Support - we had issue with installation and some functions of operation during our trial. Had we not had free support during our trial, we would not be as happy with the product. Better tech support should be offered at no cost for a period of time after purchase (90 days at least) Read More Showing 1 - 10 of 24 Reviews Load More Reviews ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **12** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **9** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **5** times Stuck Between Options? Our experts can help you compare Total Contacts & HelpDesk with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice