--- title: "eDesk Software Reviews, Demo & Pricing - 2026" description: "Review of eDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/xsellco-fusion-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / eDesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/xsellco-fusion-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/xsellco-fusion-profile/alternatives/) # eDesk Review From $39-$179/month Free version Free trial 5 plans Wondering if eDesk is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview eDesk 4.4 [(71)](https://www.softwareadvice.com/crm/xsellco-fusion-profile/reviews/) Pricing Starting at $39.00 usage based per month ### About eDesk eDesk is an essential tool for ecommerce businesses looking to provide exceptional customer service across all their sales channels. With its advanced AI-powered automation tools, eDesk simplifies customer support processes and generates insightful reports for eCommerce professionals. This enables users to efficiently manage customer queries and dedicate more time to driving sales growth. By utilizing eDesk, online retailers can focus on enhancing their customers' shopping experience, ultimately boosting their sales and revenue. Through its App Store, eDesk offers more native integrations than any other customer support software. It seamlessly integrates with Amazon, as well as 75 other marketplaces, webstores, logistics tools and social networks. This means your support agents can access end-to-end order data with just one click. eDesk is also the only customer support solution on the Amazon and Walmart developer councils. To meet the needs of online sellers, eDesk has developed a whole suite of award-winning eCommerce tools. These include: eDesk Smart Inbox which centralizes all your incoming messages and uses time-saving AI to automatically group queries, prioritize urgent me... ssages and suggest responses. Insights which automatically analyzes support tickets and feedback so brands can make informed business decisions. Live Chat and Knowledge base which both enable customers to resolve their queries in real-time. Feedback which automatically sends out targeted review requests to improve your seller ratings. eDesk is trusted by thousands of customers worldwide. Each month, it powers over 14 million conversations, which generate billions of dollars of eCommerce transactions annually. Do you work for eDesk? [Manage this product listing](https://www.g2.com/products/edesk/claim_requests/new?auto=true) Wondering if eDesk is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## eDesk User Interface ## Popular eDesk Alternatives Main Product eDesk 4.4 [(71)](https://www.softwareadvice.com/crm/xsellco-fusion-profile/reviews/) Ratings Breakdown - 4.36Ease of use - 4.14Value for money - 4.37Customer support - 4.22Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(582)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/) 4.5 [(850)](https://www.softwareadvice.com/crm/teamsupport-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.38Value for money - 4.50Customer support - 4.29Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) 4.3 [(178)](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.26Value for money - 4.40Customer support - 4.20Functionality Pricing Starting at $49.00 per month Get Price ## eDesk Pricing and Plans eDesk has five plans. Free forever is free. Shopify Entrepreneur Plan is $39.00/mo billed monthly. Performance + is $179.00/mo billed monthly. Team is $69.00/user/mo billed monthly. Professional is $109.00/user/mo billed monthly. Free versionFree trial Free forever $0.00 Free forever 30 tickets per month AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses Returns & Cancellations Unlimited channels… No plan information available Shopify Entrepreneur Plan $39.00 usage based, per month 300 tickets per month AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses Returns & Cancellations Live Chat… No plan information available Performance + $179.00 usage based, per month 400 Tickets Unlimited Agents & Channels AI Summaries, Sentiment Analysis & Response Suggestions Live Chat Returns & Cancellations… No plan information available Team $69.00 per user, per month Unlimited tickets 50 rule-based response automations SAL Management Add 5 Channels Live Chat Returns & Cancellations 24/7 support… No plan information available Professional $109.00 per user, per month Unlimited tickets Unlimited rule-based response automations SAL Management Add Unlimited Channels Live Chat Returns & Cancellations 24/7 support… No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does eDesk pricing compare to alternatives? eDesk's starting price is $39.00/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | eDesk4.4[(71)](https://www.softwareadvice.com/crm/xsellco-fusion-profile/reviews/) | $39.00 /mo | Available | Available | 4.1 | | [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/)4.2[(582)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) | $110.00 /user/mo | Available | Not available | 4.1 | | [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) | $55.00 /user/mo | Available | Not available | 4.2 | | [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)4.7[(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) | $24.17 /mo | Available | Available | 4.5 | | [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/)4.5[(850)](https://www.softwareadvice.com/crm/teamsupport-profile/reviews/) | $29.00 /user/mo | Not available | Not available | 4.4 | eDesk4.4[(71)](https://www.softwareadvice.com/crm/xsellco-fusion-profile/reviews/) * * * Starting price $39.00 /mo Free trial Available Free version Available Value For Money 4.1 - [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/)4.2[(582)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) * * * Starting price $110.00 /user/mo Free trial Available Free version Not available Value For Money 4.1 - [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) * * * Starting price $55.00 /user/mo Free trial Available Free version Not available Value For Money 4.2 - [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)4.7[(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) * * * Starting price $24.17 /mo Free trial Available Free version Available Value For Money 4.5 - [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/)4.5[(850)](https://www.softwareadvice.com/crm/teamsupport-profile/reviews/) * * * Starting price $29.00 /user/mo Free trial Not available Free version Not available Value For Money 4.4 ## eDesk Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of eDesk Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Automated Responses Autoresponders Call Routing Chatbot Chat/Messaging Churn Management Client Portal Communication Management Configurable Workflow Customer Accounts Customer Communication Customer Database Customer History Customer Segmentation Customizable Fields Customizable Reports Customizable Templates Dashboard Data Import/Export Email Management Email Templates Engagement Tracking Event Triggered Actions Feedback Management Help Desk Management Inbox Management Interaction Tracking Live Chat Macros/Templated Responses Monitoring Multi-Channel Communication Multi-Channel Marketing Multi-Language Multi-Store Order Management Order Tracking Performance Metrics Prioritization Real-Time Analytics Real-Time Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting/Analytics Returns Management Reviews Management Role-Based Permissions Sales Order Management Search/Filter Self Service Portal Service Level Agreement (SLA) Management Shipping Management Social Media Integration SSL Security Support Ticket Management Tagging Templates Third-Party Integrations Ticket Management Visual Analytics Workflow Management ## eDesk Integrations Adobe Commerce Integration rated undefined from -1 review Linnworks Integration rated undefined from -1 review BigCommerce Integration rated undefined from -1 review PrestaShop Integration rated undefined from -1 review WooCommerce Integration rated undefined from -1 review Instagram Integration rated undefined from -1 review See all 21 integrations ## eDesk User Reviews ## eDesk customer ratings - Overall rating: 4.4/5 - Total reviews: 71 ### Rating distribution - 5 stars: 42 reviews (59%) - 4 stars: 20 reviews (28%) - 3 stars: 6 reviews (8%) - 2 stars: 2 reviews (3%) - 1 star: 1 reviews (1%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.1/5 - Customer support: 4.4/5 - Functionality: 4.2/5 --- ### XSellco Helpdesk - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros XSellco Helpdesk is the best Message compiler ever. Such a great product. And amazing price #### Cons I don't have any issues with XSellco Helpdesk. --- ### Has made our help desk much more streamlined. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Streamlined our customer service team role by providing the right information with the tools to action it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has taken all of our marketplace messages, from eBay to our website and combined them all into one easy to understand message inbox, it is ordered so your always replying to the most urgent messages first no matter which marketplace the message has come from, it also has a count down timer next to each message so you know how long each message has been waiting, particularly important when Amazon requires a reply in 24 hours. One of the main advantages is that most if not all messages sent from a customer will import into one message thread, so if a customer is trying to play customer services off different representatives it is great for reading back through what has or hasn't been said, both by the customer and your own customer services. There are a number of other features such as auto reply's and folder sorting an flagging that we haven't used, but they seem like very useful features for some business. One area that has helped greatly save time is the template feature that drags in customer information, allowing you to have a list of predetermined reply's but the emails are still personalised to the customer, with names, addresses, usernames etc all importable to a message. Xsellco are always developing the platform and adding new features, live chat is something we plan to explore further in the future, all in all a great bit of software. #### Cons From a set up point of view, having to attach each market place individually for each country you sell in can be a long process, given the Amazon integration requires a little more work than the eBay sites also, that is more to do with Amazon and eBay, rather than Xsellco though. Their is a lot too Xsellco also and option can be hidden in menus you'd not think to look in. I think an ability to have a test environment within Xsellco would be beneficial for automated reply testing and generally helping you test templates etc. The live chat does need fleshing out a bit, but as previously stated, they are updating all the time. Overall not many negatives. --- ### Great Product, but Shady Company - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered We've used the product since it was called Reply Manager, which was so fairly priced and worked well for our needs. Then it was acquired by XSellco, and it all went downhill. Year after year they increased prices, adding features that small-medium sized businesses may not necessarily need but were forced to adopt. Now as eDesk they again promised certain pricing for us (as a customer for almost a decade, maybe more), and they keep raising the price. No complaints on the product side, it is very robust. But as a company, I am thoroughly upset at their mistreatment and false promises constantly made to us, and would recommend any company trying to keep their support/helpdesk costs under control to stay away and explore other alternatives first. You never know what you'll be forced to pay within the next year... #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Feature-rich, integrations with marketplaces #### Cons -Make fake promises -Do not honor their pricing commitments -Will raise prices on you again and again -No regard for customer loyalty #### Vendor response Hi Jake, It's important to highlight the extensive efforts we've invested in enhancing our product. Over recent years, we've introduced hundreds of new marketplace integrations, significantly improved user interfaces, and advanced AI automation capabilities. This ongoing development reflects our commitment to delivering a product that not only meets but exceeds contemporary standards. Our focus has been on increasing the value of our product substantially while managing to keep our core prices competitive and below the rate of inflation. We believe in offering cutting-edge features and a superior user experience at a reasonable cost. If you would like to let me know your email address I can take a look at your account and see where savings could be made. Our account managemnet team has been in over drive communicating, before during and after any price adjustments so please do reach out to them if you have not done so already. Replied February 2024 --- ### eDesk review - Overall rating: 4/5 - Reviewer: Norbert A. - Industry: Printing - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I was a bit disappointed that my latest inquiry about a new feature went unanswered. This lack of response impacted my overall experience with the platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I’ve been using eDesk as a support ticket management platform for Etsy, eBay, Amazon, and Shopify. Overall, I find it to be an average solution. #### Cons The platform is slightly expensive but offers decent features for managing multiple channels. --- ### Honestly, eDesk just works - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Don't miss a customer inquiry ever again. eDesk has helped me keep tabs on customer correspondence and has put our team into the category of companies that take care of their customers. #### Cons I don't know if I have found it yet, but we need some automatic programming tools.Preset programs that will sort customer emails based on eDesk users already use. --- ### Nice solution for Customer Service - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros . Without doubt, the biggest plus is the connection to all marketplaces. No need to go to every marketplace to answer every customer, everything is synchronized in the eDesk inbox. . Another plus is the immediate availability of all customer information, including order and tracking numbers. If a customer has sent us a message directly, without going through the marketplace, we can also easily link it to their order. . Last but not least, snippets and templates. You can prepare full responses or partial responses, and use them very easily to reply to customers. #### Cons One of the key features highlighted by eDesk is its artificial intelligence. We'd have dreamt of a solution that could scan all past exchanges with customers and produce appropriate responses. But very objectively, there's nothing behind it, it's a feature that we never use at all. The number of cases for which it is possible to use their tool is very limited, and a response based on a template is generally much more effective. --- ### It used to be so good - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Overall, we are disappointed with the product and the service. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros When "eDesk" was "xsellco" it actually worked, so that was nice. #### Cons It doesn't work. You have to close out the software sometimes to get it to refresh. You will occasionally not be able to open attachments, use snippets, or copy/paste. You will check all folders to make sure there are no overdue messages and then come in the next day to several messages that spontaneously appeared overnight. The "To Do" folder will say one number but then there is not that number of messages in the folder, so the information it displays isn't correct. Every time we try to talk to customer service, they tell us how to sort the messages within the folder, which is not even the complaint we have (though the filters do reset every single time you leave the folder, so you have to re-organize all of your filters every time). Overall it is a terrible site that took away all of the functionality that it previously had. They claim that it is six times faster to answer emails, but it takes twice as long. It reformats your snippets in messages to add extra spaces that need to be taken out every time. It is all ridiculous, especially because it USED to work. --- ### Great customer support solution for eCommerce - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent solution for customer support for eCommerce business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent eCommerce connectionsWorks with all channels in all countries etc Ability to pull all information in one place #### Cons Some features now cost extra May be too complicated for smaller users --- ### Sending customer emails was so hard before this - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: 1-3 years · daily - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Answering emails, integration with 3rd party software, feedback emails, auto translating customer emails #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Answering emails from customers and assigning to different team members has become so easy. The templates feature is amazing #### Cons UI could be imporved and rules are not the easiest to understand but getting in touch with the help desk always fixes any issues --- ### good experience, there is much to improve - Overall rating: 4/5 - Reviewer: Pellegrino L. - Product usage: 1-3 years · daily - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros lots of customization features, supports multiple accounts, multiple languages, all in one place. Supports multi-user and notes. #### Cons sometimes servers are offline, it could be faster. It needs to improve the ebay money back guarantee cases management. --- Showing 1 - 10 of 71 Reviews [See All Reviews](https://www.softwareadvice.com/crm/xsellco-fusion-profile/reviews/) ## eDesk Popular Comparisons [Zendesk Suite vs eDesk](https://www.softwareadvice.com/compare/26892-Zendesk/vs/163237-xsellco-fusion/)[Zoho Desk vs eDesk](https://www.softwareadvice.com/crm/xsellco-fusion-profile/vs/zoho-desk/) [Compare All Alternatives](https://www.softwareadvice.com/crm/xsellco-fusion-profile/alternatives/) ## Other Top Recommended Customer Service Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (256) Recently recommended **59** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (19024) Recently recommended **34** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4116) Recently recommended **6** times [Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/) **4.4** (5865) Recently recommended **2** times Stuck Between Options? 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