Yext

RATING:

4.27

(108)

About Yext

Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com....

Yext Pricing

The cost of Yext varies depending on a number of factors such as package type, business size, entity count, and more. To create a solution that fits your business goals, please contact us or request a demo.

Free trial: 

Available

Free version: 

Not Available

Yext Knowledge Graph
Slide 1 of 6

Yext Reviews

Overall Rating

4.27

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Showing 1 - 5 of 108 reviews

George

Company size: 11 - 50 employees

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

May 2021

A must have to keep your internet presence information consistent across all sites!

User Profile

Paul J.

Verified reviewer

Company size: 201-500 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

April 2019

Just say Yext!

Pros

Yext offers an amazing product for managing your business location listings, review generation and website location page and schema markup!

Cons

Not much not to like... Yext is constantly addressing business needs ahead of the curve.

Response from Yext

Thank you for leaving your review, Paul!

Replied May 2019

Anonymous

Company size: 501-1,000 employees

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2021

Yext is the Busy Marketer's Solution to Updated Directory Listings

Yext has saved me time and added so much value to my business. It is incredibly easy for me to quickly update my store hours, add holiday information, or open/close a location. The customer service team is proactive in suggesting ways to make my listings work harder for me.

Pros

Let me be real-no one likes updating directory listings. It's a thankless, tedious job. BUT...Yext makes it a thousand times easier. The user interface is very user friendly, the customer support is amazing and the results speak for themselves. Directory Listings is never a marketer's highest priority but it's an important aspect of customer engagement, Yext has made it easy for me to do that with the tools provided in the software.

Cons

We recently added their review response package to our agreement, I wish there was a way to bulk approve suggestions made by Google.

Response from Yext

Thank you for the wonderful review! We've been the industry leader in Listings for quite a while, and it's great to hear that we're still on top of our game with feedback like this. If you have any more feedback, you can always reach out to your CSM or reach out to Support at support@yext.com if you need help in the platform. Thanks again!

Replied April 2021

Don

Company size: 11-50 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

January 2022

Customer Service Is Horrible

Overall, for the money and the net result, YEXT is not worth investing in.

Pros

I don't really have any pros about this software.

Cons

I work with a company that has an Enterprise account with YEXT, and as we struggle to learn how the system operates we must lean on support for assistance. Unfortunately, YEXT's support is almost nonexistent. I use the term "almost" because the individuals who make up the support team do make an effort to assist. But, I believe that support has almost zero knowledge of how the system operates in the first place. When I ask specific questions about pushing information from one location to another I'm presented with articles and confusing terminology that gets me nowhere. You must schedule a 30 minute window for support calls, which usually leave me with more questions than I had in the first place.

Reasons for choosing Yext

Thought they could help.

Response from Yext

Hi Don, we appreciate your feedback. We understand there are a lot of capabilities in the Yext platform, and so we offer lots of support and training options. We're disappointed to hear you've had a difficult time navigating so far and we want to ensure we're doing everything we can to make things easy for you. We strongly recommend taking advantage of our Hitchhikers program. Check it out on our website. It's a free and comprehensive walkthrough of every feature in Yext. If you have other questions, please reach out to Support and reference this review. We look forward to working together this year!

Replied February 2022

Madison

Verified reviewer

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

September 2020

Great, simple to use software with cool features

My overall experience was good, but like I said, the cost was was irked me.

Pros

I liked most how user-friendly the software was, and how well it worked.

Cons

The price. It is definitely pretty expensive when you compare it to other similar softwares on the market.

Reasons for switching to Yext

Wanted to try something new.

Response from Yext

Hi Madison, thanks so much for the review! We want to make sure you're getting the most out of our partnership. Our client support team and your account team are always available to help you. You can reach out to us at support@yext.com if you have any questions about our platform and how to optimize your account and services. We really appreciate your feedback.

Replied September 2020

Popular Yext Comparisons