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Axxess HomeCare vs Carecenta
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.7 / 5
4.5 / 5
Value for Money
3.4 / 5
4.5 / 5
Customer Support
3 / 5
4.4 / 5
Functionality
3.1 / 5
4.3 / 5
Last Review Written
April 5, 2024
October 23, 2024
Pros/Cons
Pros
- The overall experience has been super easy and I love this software.
- When we started our services (migrated from other software), we were happy about their product capabilities.
- What i liked most about this software was how it stayed in top of the employees CEU and License expirations.
Cons
- These are really needed. Tracking conversations with our employees, and making communication notes on paper, then scanning them into the system does not work well.
- My only complaint is the lack of payroll and invoicing functionality. The software needs to ability to calculate overtime ASAP and the export functionality is very limited.
- I have had to create a spreadsheet with the proper information for each employee because many of the user/employee e-mail shows wrong on my end.
Pros
- Overall, it's a great software and Carecenta people were very helpful to ensure that we have a smooth experience, which is so important when you provide services.
- The dashboard with projected attendance and sign-in is very helpful. Great customer service that is there all the time and helps quickly resolve issues.
- Customer support is very prompt and no matter how long it takes for them to resolve your issue they will be there until it's resolved, they are very patient and remain polite the entire time.
Cons
- They fact they refuse to refund my small company after they failed to meet the contractual agreement.
- During the transfer, our primary concern was data loss.
- We found numerous programing problems with the software.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
