Axxess HomeCare Software

Started out strong but fizzled out

Pros

When we started with the company in 2013 we were somewhat pleased with the software. It had it perks.

Cons

This software had us so out of compliance with the COPs and state regulations that it has taken us 7 months to begin to get back in to compliance. We had to change software in order to do this. Then we had a nurse who was not doing her job and using the copying feature which we were advised was a great thing by Axxess but ended up getting us further out of compliance. The customer service was horrible and my staff and I not only called, emailed support but upper management without calls back or follow ups. After stopping payment they shut us off midday jeopardizing patient safety. We pulled our records but most were corrupted and blank.

Need to hear back about nursing note

Please follow up with us to let us know when the nursing note will be available. We have not heard back and are becoming concerned. If this is not released soon we will not be able to complete testing and go live with any patients this year.

Pros

Ease of use. Clinician friendly. Sonya is very good but we need someone who will reliably follow up with us about the timeline of the nursing documentation.

Cons

Waiting for update on nursing note. We still do not have anything we can use and need to know when this is going to be available.

Some things are great and some things are seriously lacking for our company's use.

Pros

Most client information at fingertips and easy to look up. Changes can be input on most things without many steps.

Cons

Employee program lacking a lot of functionality. Reports hard to construct for the information wanted.

Very hard to navigate

I need help learning how to enter new orders and change medications.

Pros

I. like how this program keeps everything organized and in order.

Cons

I do not understand how to navigate the program that well at all, nobody has tried teaching me how to use this program.

extremely great home care software

Pros

very easy even if you do not know the computer like me still in old school with the paper and pen is able to operate AXXESS Home Care

Cons

SAVE :No one should have to save every twenty minutes ,if you do not save every twenty minutes you have to type your notes all over ,makes no sense.

Great functionality but missing one major feature

I would improve my review if they can get the site to appear correctly on a smartphone. Currently, if you try to log in from a mobile device, all the proportions of the site are off and you can't see everything on screen. I've tried zooming out, viewing it through multiple browsers (safari, chrome, firefox, etc.) and nothing helps. It is simply not optimized for mobile viewing, unlike many other sites that have a desktop version and a mobile version (or at least a desktop version that doesn't get all weird when viewed from a mobile device).

Pros

intuitive User Interface, multiple windows allow easy multitasking, ability to run different types of reports

Cons

-The website (where, currently, most of the charting is done) is hard to access on mobile devices
-VERY little patient information is accessible to clinicians from mobile devices in the field
-After several conversations with the company's development team asking them to optimize the site for mobile viewing, so far no changes have been made and it has been over 6 months

It is self explainatory so i really like it.

Pros

If you forget something to chart you can go back an put it where it belongs there fore you can have a more neat form an not going all over the place on the page.

Cons

The sensitiveity in the selections as when you probe them sometimes they seem to light up so you just go on but, in reallity you did not select it fully

Unhappy with feedback

Pros

Notifications of changes along with educational videos --------------------------------------------

Cons

The support ticketing center is a JOKE !!
The issues that we put in the ticketing center are never addressed ,always states in progress and this goes on for weeks.

its ok

Pros

I dont know what to write Its Okay. And i really dont like the fact that i have to type 100 words in order to leave a comment in the box below.

Cons

Its hard to use on the phone through the browser. it doesn't load right and when the keyboard comes up it covers 90% of the screen so you cant see anything your writing. Its impossible to do a write up at a patients house. I can never read my messages either because the message box on the left hand side cant be minimized to read the message.

Lacks use for use with Pediatric Private Duty Nursing Patients

several features need to be added to make Axxess user friendly, up to date with the competition for Pedi Private Duty, System lacks the ability to modify functions within the note. Messaging does not have a feature that can select all. Emailing all nursing staff from the program is very time consuming.

Pros

Medication profile is easy to use but it does not address medication times of administration.
Scheduling program is easy to use.

Cons

Lacks the necessary assessment data questions in each skilled form.
Lacks authorization forms
Nurses in the field have difficulty adhering to documentation standards due to difficulty with documentation requirements with use of this program which is not geared for Pediatric Private Duty.

Needs Improvement

Pros

It's not difficult to use. It is user friendly. The dashboard is nice. I am not sure what else to say regarding pro's compared to other programs I have used.

Cons

There are not enough prompts for the nurses. Issues like the last bowel movement are not provided. This leaves lots of room for error. Our documentation relies heavily on interventions being provided. We need something geared towards pediatrics. It is very not user friendly.

Use of Axxess

no

Pros

The product is very easy to use and navigate through the different parts of the program. Screens are not over crowded making it easier to use.

Cons

Should be able to pull up reports, ie; wound log, also should be able to have everything electronic ie; TARs

Good way and racional form.

Continues the form.

Pros

Understanding, useful, practical. I feel good using this product, I have learned with it. There is good interaction with the system, which is important.

Cons

Until now nothing to say. I personally feel good using this product, I have nothing negative to point out until now.

User friendly

I would welcome the permissions to update all user information as an office manager. Please get back to me regarding this matter.

Pros

Being able to edit and update most of the user/employee information with ease. Adding a new employee/user is very simple as well.

Cons

Not being able to update e-mails of employees. After e-mailing AXXESS to update/edit an employees e-mail, it still shows the old e-mail on my end and so it creates problems as I really need to see the correct e-mail and use it to contact each employee. I have had to create a spreadsheet with the proper information for each employee because many of the user/employee e-mail shows wrong on my end.

employee side of the program is lackin

we need communication notes for employees. we need the reports section redone and more options

Pros

the care plan for home health aide is easy to do on you complete the templates. Communication notes are easy to do on clients.

Cons

There are no communication notes on employees. these are really needed. Tracking conversations with our employees, and making communication notes on paper, then scanning them into the system does not work well.
Building reports on you system does not work well and I don't feel I can trust the information to be correct.
can't do a visit prior to expiration date because the system will not use the new care period until the day after it begins. We try to do visit within 5 days prior to the expiration.

easy to use

Pros

can use it on my computer or my tablet that's about it, it is simple and easy

Cons

nothing all is good

i like the scheduled calander, i dont like the flow sheet on the nurses notes would be easier if there were more checkoffs and time slotts to check off on

wish that the Plan of care were easier to get

Pros

You can use previous notes to see others charting on print que que. Love the EMAR, love the I&O sheet

Cons

Need more check offs on flow sheets because if you were working a PRN case it is going to take long to fill it out. It would be easier to check off.

Axxess HomeCare Review

I enjoy working on the access system because its easy to navigate

Pros

easy to log In and out save your work if you have to go do something with your pt through out the day

Cons

nothing I don't have anything bad to say about this product I think its very helpful to teaching your pt

Its really complicated to understand if I checked in or not into my pt’s home

I don’t find that “resume verification” button makes any sense when Im trying to check out out my pt’s home. I also don’t like that it requires those signature requests that keep popping up by the time you’ve left your pt’s home. I should just say “check in” and “check out” with a simple signature spot. I believe that that the simpler the app is, the better and the faster we can start and finish pt’s care.

Pros

N/A. I have no positive things to say about this app. I really wish that the map it gives us could’ve been used as a GPS instead of just showing us where we are...

Cons

Totally dislike it. I wish it only said: check in and check out. I really wish was alot easier to deal with.

makes charting easy

Overall, an easy-to-work-with program.

Pros

I like the body system reminders so that I don't forget to chart on something.

Cons

I wish there was places to mark down all of the vital signs more than once per shift rather than one space plus the ability to add one extra Heart Rate. In an 8 hour shift, we are required to document vitals at least Q4H, and for those of us who work longer than 8 hour shifts, we do 3 sets of vitals.