Great functionality but missing one major feature

I would improve my review if they can get the site to appear correctly on a smartphone. Currently, if you try to log in from a mobile device, all the proportions of the site are off and you can't see everything on screen. I've tried zooming out, viewing it through multiple browsers (safari, chrome, firefox, etc.) and nothing helps. It is simply not optimized for mobile viewing, unlike many other sites that have a desktop version and a mobile version (or at least a desktop version that doesn't get all weird when viewed from a mobile device).

Pros

intuitive User Interface, multiple windows allow easy multitasking, ability to run different types of reports

Cons

-The website (where, currently, most of the charting is done) is hard to access on mobile devices
-VERY little patient information is accessible to clinicians from mobile devices in the field
-After several conversations with the company's development team asking them to optimize the site for mobile viewing, so far no changes have been made and it has been over 6 months

Home care version is lacking

Pros

Software is somewhat intuitive. It has potential but the home care version is disappointing and several of our nurses have had issues with the app.

Cons

The home care version is lacking. There seem to be several bugs. The items my sales rep told me we’re features are not yet features- such as the ability to fax within the app, the ability To bill directly in the app without needing to do EDI files, and I expected 24/7 support to be available by now. The customer service is lacking. It takes 20 min to reach someone and when you do, they don’t know the answer to your question. The customer service management has been helpful, but the rep who answer the phone are typically not, and they don’t call back with an answer when they say they will. The quality assurance section hasn’t been ideal because there are times when you want to give contracting agencies the ability to view their individual patients/ caregiver notes- but you can’t give them access without giving them access to your entire patient database which present a hippa issue. You can not submit a ticket for support through the home care version. I hope that some of the above improvements are made and that you give the home care version some much needed attention

employee side of the program is lackin

we need communication notes for employees. we need the reports section redone and more options

Pros

the care plan for home health aide is easy to do on you complete the templates. Communication notes are easy to do on clients.

Cons

There are no communication notes on employees. these are really needed. Tracking conversations with our employees, and making communication notes on paper, then scanning them into the system does not work well.
Building reports on you system does not work well and I don't feel I can trust the information to be correct.
can't do a visit prior to expiration date because the system will not use the new care period until the day after it begins. We try to do visit within 5 days prior to the expiration.

Good way and racional form.

Continues the form.

Pros

Understanding, useful, practical. I feel good using this product, I have learned with it. There is good interaction with the system, which is important.

Cons

Until now nothing to say. I personally feel good using this product, I have nothing negative to point out until now.

Unhappy with feedback

Pros

Notifications of changes along with educational videos --------------------------------------------

Cons

The support ticketing center is a JOKE !!
The issues that we put in the ticketing center are never addressed ,always states in progress and this goes on for weeks.

Needs Improvement

Pros

It's not difficult to use. It is user friendly. The dashboard is nice. I am not sure what else to say regarding pro's compared to other programs I have used.

Cons

There are not enough prompts for the nurses. Issues like the last bowel movement are not provided. This leaves lots of room for error. Our documentation relies heavily on interventions being provided. We need something geared towards pediatrics. It is very not user friendly.

Some things are great and some things are seriously lacking for our company's use.

Pros

Most client information at fingertips and easy to look up. Changes can be input on most things without many steps.

Cons

Employee program lacking a lot of functionality. Reports hard to construct for the information wanted.

THE PROGRAM AXXESS ME THE OPPORTUNITY TO DO MY WORK ONLINE WITHOUT HAVING TO GO THE OFFICE.

Pros

IT OFFERS ME THE OPPORTUNITY TO HAVE ACCESS TO ALL THE DOCUMENTS NECESSARY TO ACHIEVE MY WORK AND IT GIVES ME THE OPPORTUNITY TO CONTACT ANY STAFF IN CENTRAL OFFICE AREA.

Cons

AT THE BEGINNING OF STARTING TO USE THE PRODUCT IT WAS A BIT COMPLEX. IT WOULD HELP ME A LOT TO HAVE A TRANSLATION AREA ON THE AXXESS PAGE.

makes charting easy

Overall, an easy-to-work-with program.

Pros

I like the body system reminders so that I don't forget to chart on something.

Cons

I wish there was places to mark down all of the vital signs more than once per shift rather than one space plus the ability to add one extra Heart Rate. In an 8 hour shift, we are required to document vitals at least Q4H, and for those of us who work longer than 8 hour shifts, we do 3 sets of vitals.

its ok

Pros

I dont know what to write Its Okay. And i really dont like the fact that i have to type 100 words in order to leave a comment in the box below.

Cons

Its hard to use on the phone through the browser. it doesn't load right and when the keyboard comes up it covers 90% of the screen so you cant see anything your writing. Its impossible to do a write up at a patients house. I can never read my messages either because the message box on the left hand side cant be minimized to read the message.

Lacks use for use with Pediatric Private Duty Nursing Patients

several features need to be added to make Axxess user friendly, up to date with the competition for Pedi Private Duty, System lacks the ability to modify functions within the note. Messaging does not have a feature that can select all. Emailing all nursing staff from the program is very time consuming.

Pros

Medication profile is easy to use but it does not address medication times of administration.
Scheduling program is easy to use.

Cons

Lacks the necessary assessment data questions in each skilled form.
Lacks authorization forms
Nurses in the field have difficulty adhering to documentation standards due to difficulty with documentation requirements with use of this program which is not geared for Pediatric Private Duty.

Need to hear back about nursing note

Please follow up with us to let us know when the nursing note will be available. We have not heard back and are becoming concerned. If this is not released soon we will not be able to complete testing and go live with any patients this year.

Pros

Ease of use. Clinician friendly. Sonya is very good but we need someone who will reliably follow up with us about the timeline of the nursing documentation.

Cons

Waiting for update on nursing note. We still do not have anything we can use and need to know when this is going to be available.

Great Value and Potential

The nursing/healthcare side of the software seems to be functioning very well. My only complaint is the lack of payroll and invoicing functionality. The software needs to ability to calculate overtime ASAP and the export functionality is very limited. Overall we are happy and are looking forward to new updates.

Pros

Axxess has been easy to learn and the customer support as far exceeded expectations.

Cons

There is a lot of functionality missing. Especially surrounding billing and payroll.