Aaniie
About Aaniie
Aaniie Pricing
No hidden fees. Smartcare Software has pricing that is ideal for any size home care organization. From small independent home care start-ups to multi-site and well-established national home care franchisers. Base pricing is determined by the number of active clients per month with packages for Startups, single-site, multi-site, national, and franchises. For more details, contact Smartcare Software (smartcaresoftware.com).
Starting price:
$104.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Aaniie
1 - 5 of 15 Reviews
Mark
Verified reviewer
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2020
Smartcare
Fantastic. [SENSITIVE CONTENT HIDDEN] and his team helped me set up my first VA client, we invoices on Tuesday and were paid the following Friday. 10 days to get paid by the VA unheard of. Great process, great product.
PROSEase of use for both admin and field. Scheduleing, payroll, billing and on boarding are all a dream
CONSCould be better in the client set up with tasks, multilingual app would help
Reason for choosing Aaniie
Total package and completely integrated. Top notch support
Vendor Response
We are pleased that you are taking advantage of everything included with Smartcare's platform for agency management and growth. We recently enhanced task management making it easy to set up tasks, manage them globally across multiple clients and assignable by client type, shift type or caregiver role. On the app, we have made tasks and reporting simple to navigate for caregivers, clients and their family members. Thank you again for your feedback and your business. We look forward to your continued success.
Replied January 2023
Lindsey
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Renewed Appreciation
When I first started with Smartcare I was very overwhelmed and frustrated trying to learn a new system. I was cranky and rude to the tech support all the time and they were so helpful and always very kind and supportive. I got over my attitude and learned their system well. They have taken all tips that I have asked for in features and are implementing them as fast as they can. Every single one of them have been so kind and responsive and I am beyond grateful for that.
PROSHow easy it is to do payroll when using the integrated Deluxe system. Being able to communicate with caregivers through the app. Ease of scheduling from the app and normal safari on my phone. Communication with tech support is direct, fast, friendly and well worth every penny!
CONSThere is a lot to the software that I don't need to use because my state is not a regulated state, so I do get confused with all the different features at times. Because I'm not utilizing certain features all the time, I do get lost regularly and have to call support, but they get me in the right direction quickly.
Reason for choosing Aaniie
The ease of tech support and simple functionality of the software.
Reasons for switching to Aaniie
Was with a Franchise that used ClearCare and switched when I went to independent. ClearCare was cloudy care and to big for it britches. A lot of features with a lot of down falls
Vendor Response
It's great to see that you are using the system to engage your caregivers and process payroll with ease. The system will help your continued growth. Any time you have a question or need a tip, we are here to help, just reach out to our customer success team. - Josh
Replied January 2023
Susan
Staffing and Recruiting, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
FUNCTIONALITY
1
Reviewed February 2024
Disappointing Software Rollout
There are features that could be useful, such as the billing component, if the overall software was delivered as promised.
CONSIn staffing, we need to know our in-home caregivers' schedules. The system does not provide us was a comprehensive view of the employee's schedule to staff them.
Cassandra
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Team Love Homecare Review
As a whole, I am very pleased with the program and I understand that some of the changes I've suggested may not be applicable or realistic without a lot of work on their part. My staff has been very happy with the app overall and the only complaint they've had is the location issues. We will be continuing to use the program long term, and we highly recommend it to others.
PROSI like that I can access the software via multiple venues and that it is mostly easy to use on all of them. Generally speaking, when we've reached out to SmartCares customer service with ideas on how to make the software better, they always accomodate our requests.
CONSThere are a few ideas which I've extended to the development team that have not been implemented yet, such as the ability to delete messages, changing the two week task history to the two week notes history, making the staff able to view notes that are updated in the system rather then creating a PDF which needs to be manually uploaded, the ability to see the notes when clicking on the shift as an administrator instead of just showing the paperclip on the notes, location issues, the ability to cancel a shift from the app, availablity to extend indefiently, and giving the ability to text other staff directly from the app.
Reason for choosing Aaniie
Because when I came to SmartCare with my irrational list of demands, they were so accommodating to us and held up everything that they had promised.
Vendor Response
Thank you for your feedback. We are passionate about taking our customer's feedback and turning out new functionality they requested. Some of the items suggested were already part of Smartcare, like message deleting, caregiver availability settings, and in-app texting. The others we have actioned with our development team and have been added to the live application, including App two-week shift note and App shift canceling. We really appreciate your suggestions and work hard to implement enhancement requests as quickly as possible to support our customers. Keep new ideas coming — that is what Smartcare is all about. We thrive on continuing to help our customers succeed. Thank you for your feedback.
Replied January 2023
Melody
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2020
I thank God for SMARTcare
I am so grateful for Smart Care! The solution has made my business start up so easy. I get compliments on how professional and organize my new business appears due to Smart Care. I love the fact that you can speak to the developer and he will take your recommendations or suggestions into consideration. I honestly don’t know what I would’ve done without the software.
CONSFor our company, I would have to say I the ticketing process. However when I signed up I was assigned an onboarding specialist [SENSITIVE CONTENT HIDDEN]. If I have a quick question I normally just send her a text or call her directly. I have found this to be very helpful. She normally gets back to me immediately.
Reason for choosing Aaniie
The awesome customer service when I had my demo. [SENSITIVE CONTENT HIDDEN] voice was warm and passionate. He listen to what we needed and he showed us how Smart Care would be a great solution for our organization
Vendor Response
Thank you for your feedback, we are excited to hear of the positive impact Smartare has had in helping your business. It's our goal, and our team works hard to ensure our solution is individually tailored to meet the unique needs of each of our customer partners, thank you for sharing your positive experience. Connecting with our customers is a key value of Smartcare. We are happy to hear your account manager was able to help answer your question quickly. Our Account Managers set Smartcare apart as your partner in the system setup and ongoing support well after go-live and also in the growth of your business helping ensure your partners leverage the Smartcare platform to its fullest. Thank you for your review and your business. We wish you continued growth and success!
Replied January 2023