Visit Wizard by August Systems is a flexible, customizable home health software solution that was designed to be both user-friendly and configurable. Offering modular, scalable functionality and flexible deployment options, Visit Wizard can support the needs of any home care agency. August Systems has been providing advanced software solutions for almost 20 years, and focuses on small and mid-sized agencies.
Visit Wizard's modular functionality and variable pricing makes it a great fit for growing agencies, including both startups and established agencies. As the agency grows, you can add additional features and capabilities to manage the business more efficiently, expand your client base, and improve profitability. Visit Wizard offers both client/server-based and web-based deployment and the low monthly pricing is configured based on agency size and type.
Visit Wizard's suite of Private Duty-specific applications help you collect and maintain all critical information in a single comprehensive system. The user-friendly interface was designed based on real agency environments and offers quick access to scheduling, charting, billing and invoicing, staff tracking, and more.
They even have an affordable, streamlined solution for startup agencies called Home Care Essentials, which includes three core modules to manage clients, support employees, and keep the agency efficient and profitable.
We recommend Visit Wizard to any growing private duty or home health agency seeking a solution that will grow with their business.
Shealyn from Best Life Feng Shui
Specialty: Home Health Care
Employees number: 11-50 employees
It has full functionality for everything you'd need it to do. You can add billing codes, schedules, client information, keep contact notes, and a lot more.
The software is pretty bulky. I'm not sure if it was designed with the correct market in mind but it's not always the easiest to use and has a lot of extra functionality that my company never used. It would be really useful if there was a notification system to let you know when a client was due to be revisited. It's also fairly unforgiving if you enter something incorrectly or need to undo changes.
Lynn from Kootenai Health and Home Care of Idaho
Employees number: 201-500 employees
Software was in place when I purchased the company. I've been to industry conferences and had demo's on competing scheduling software. I believe the ease of the Visit Wizard and accurate and efficient billing system is the best choice.
We can run our office without scheduling hiccups, no overbooked clients or shifts being missed. With ClockWork real time I know where my employees are during the day. I don't like unhappy clients! I like how it collects and keeps all my data safely billed and easily accessed when the auditors show up.
I don't really know what to say here. Sometimes I get annoyed if the system wants to override me because it says I'm trying to double book or schedule someone unavailable. I don't like it when my software is out smarting me.
Check it out for yourself. I pick and choose what modules I need and don't have to pay for services I wouldn't use.
Katherine from Summit Home Health Care
Employees number: 51-200 employees
August System has great support. They listen and make recommended changes. They go beyond to treat their customers very well. The President is always there to help, when I feel I need to reach out directly to him he is available and more than wonderful to work with.
Number one is the support. I am an older user and the ease of use is good for me. At first like any new software it is confusing but with training is is easy to use. The support team is readily available to help at any time.
It is not internet based.
Just can't say enough about the support. Would love to see it be internet based. They keep working on improvements and make changes frequently. They are super easy to work with and that holds great value in its self. We tried to switch to larger Software company twice and each time was a disaster because we couldn't get anyone to work directly with us, each time we gladly returned to Wizard.
Response: August Systems, August Systems, Inc
Date: September 2016
Thank you for the great review of Visit Wizard, Kathy. We appreciate our long time clients like you and the feedback you provide. This valuable input helps us keep improving Visit Wizard and our service to you.
Michele from Beneficial In-Home Care, Inc
Employees number: 501-1,000 employees
Wizard is very easy to learn and navigate within! Customer support (Lynn) has always been very helpful. Excellent support!
It is easy to learn and navigate! Everything is simple to find. The reports have excellent information!
Wizard does not have the ability to export data into Excel, which cause more manual data entry. I would like to see that improve!
I have had many compliments from our State Auditors on how quickly I can provide detailed reports for them. This is all thank to Wizard. With any software, always give it a couple months to fully get the functionality of the software!
Wendy from Central Plains Home Health & Hospice
Employees number: 11-50 employees
Working with August Systems has been a great experience! I appreciate calling August Systems knowing that I am going to talk to a person who can help me. They are not going to create an "incident number" and call me back. I have had the same contact person since we transitioned 3 years ago!!
Customer Service is great! The System is easy to use. It "flows" and makes sense for clinicians and billers.
I don't necessarily like the way visit notes look when we have to print them out. It is difficult to pick out what is the actual nurses documentation.
I remember being frustrated when we initially began the transition to the Visit Wizard because I had to create the entire system from a "blank" slate. It was very time consuming! However, now I am thankful for that time! I learned so much about our Agency and about the Industry. After getting the system "built" the way I want it, the daily charting and billing is so simple and smooth! Plus, I know the system well enough that I can make changes myself to templates when we want to "tweak" how something is done.