rGuest by Agilysis is a modular, customizable property management system for the hospitality industry that can be integrated with many different applications. It’s designed for properties of all sizes and various types such as hotels, inns, lodges, casinos, stadiums, resorts, cruise lines and more. The solution can be deployed in either a cloud-based or an on-premise format.
rGuest includes a suite of applications for managing transactions, staffing and analytics, including online dining reservations (rGuest Reserve), table management (rGuest Sit), loyalty program management (rGuest Promote) and a point-to-point encryption payment gateway (rGuest Pay).
Richie from Hilton Chicago
Employees number: 501-1,000 employees
Checking out at the end of a shift is quick.
Not much else to report from a user perspective.
*Many extra steps no matter what it is you are doing. Even something simple takes a lot longer than most POS systems.
*Basic layout (key buttons) are counter intuitive.
*Slow between screens
*Difficult to find tabs unless you have a system worked out that works for everyone.
*Difficult to store checks with guest name/credit card.
*No control of screen brightness (not ideal for venues with low lighting)
Mary Ellen from The Palms Casino Resort
Employees number: 1,001-5,000 employees
I have used LMS for many years. I find the platform to be very stable. Agilysys is always making improvements on the system and are open to suggestions from users. There are many ways to set up the system so it works for your business. It integrates well with our financial system and it produces our daily entry automatically which saves times and reduces data input errors.
The platform is very stable and does not "crash" often like other systems I have worked with. New security features that allow you to lock down access by different job levels is nice.
More reports need to be available in Excel or in a exportable friendly format. The database data also needs to be available in a list format so it is easier to export and maintain.
Take advantage of the training available for all levels of the organization. The more the users understand the system, the less errors and headaches later. Operations, IT and Finance need to be involved in the set up so everyone is able to obtain the results and reports they need.