ASI FrontDesk software


13 reviews(4.5/5)
13 reviews(4.5/5)

ASI FrontDesk by Anand Systems Inc. provides a comprehensive hotel property management system designed to streamline front desk processes and integrate all moving parts of a hotel business, including a fully integrated accounting component.

With ASI FrontDesk, hotel managers can streamline check-in process, collect guest information, scan identity proof and automate data entry. A signature interface captures the digital signature of guests on all applicable documents, and the built-in credit card processor includes a swipe interface compatible with all payment processing platforms within the U.S.

The fully integrated accounting system gives users a single platform to manage guest ledger, A/R ledger, financial transactions and more. The application also features a built-in reputation management system that automatically collects and transfers positive reviews to TripAdvisor and other hotel booking sites.

ASI FrontDesk offers two-way integration with all national and international OTA's and GDS's. The support team can support requests in English, Hindi, and Gujarati.

Supported Operating System(s):
Windows 7 , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

13 Reviews of ASI FrontDesk

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  • Tish from Knights Inn

    Specialty: Motel

    Number of employees: 2-10 employees

    February 2017

    Excellent basic software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software is good for basic use. There are a few flaws such as no commas for digits more than 100. Moving of rooms in reservations is like reallocating a room rather than drag and drop. Reports are OK, The collection report does not show all payment types. A manual was not provided along with explanation of the features. We purchased this a log time ago so maybe that's why. The Tech Support is excellent though; anytime there is an issue Tech Support will quickly respond and help.

    Pros

    Simple and easy to use

    Cons

    Reports can be improved

  • Keyur from Hotel

    Specialty: Independent Hotel

    January 2015

    Cost structure is not clear. Typical Indian company

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    User friendly. Reliable. All the external interfaces and website integration is good

    Cons

    Too much complications. ID scanner never worked i have to always keep playing with cable. They promise me that they will ship the cable but never got it. I had to buy my own cable from Amazon to make it work.

  • Gary from Riviera Hotel

    Specialty: Independent Hotel

    October 2014

    Great Hospitality Software

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    We've been using this software for 2+ years. We found that it is a very flexible system that covers all aspects of hospitality. I am a picky customer and have an extensive IT development background. The service is great. They are helping to correct all problems. Since we started to use this software, many improvements were made and they continue to make improvements on the regular basis.

    Cons

    I have nothing in particular. All problems and bugs getting resolved on a regular basis. Th reporting feature is a little cumbersome. It needs improvements on the standardization of all reports and printouts.

  • Dennis from Independent motel in Corpus Christi

    Specialty: Independent Hotel

    September 2014

    Excellent software, regularly updated, great support, & great benefits

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    We have a motel. Before, we were doing checkin slips manually on paper. ASI Front Desk makes it very easy to do all reservations and checkins.

    Cons

    It would be nice if the software had an affiliate program for hotel promoters. It would also be nice if you can sync more than one rate type from the PMS.

  • Irwin from Kew Motor Inn

    Specialty: Motel

    September 2014

    ASI is amazing !

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It's very reliable and they have great customer support 24/7.

    Cons

    Nothing at all. It's a very good quality product, and customer service is excellent all the time. They even provide 24 hrs tech support.

  • Vinny from Rupson Hospitality

    Specialty: Independent Hotel

    September 2014

    Excellent purchase!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    We have been using ASI FrontDesk for the last two years and are very pleased with the software. We have other franchise and independent hotels and find this system to be one of the better ones that we use in our company. The software is very user-friendly, tech support is always available and ready to help resolve any issue that we have, and there are reports available for everything that we need. We will definitely be using the software for our future projects!

    Cons

    There is nothing we do not like about the product or the vendor.

  • Michael from San Way Ve Motel

    Specialty: Motel

    September 2014

    Small motel; this product is awesome.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It's very user-friendly. I was able to run a majority of the software in a few short moments.

    Cons

    There is not a lot of negative with the software. To fully use all of the product takes some time. But every time I figure our something new, it makes the program that much more valuable!

  • Ashok from RK Investments

    Specialty: Independent Hotel

    September 2014

    ASI FrontDesk is the most user-friendly software to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Being a business owner for many years, I personally have been through many different software companies looking for the most simple and yet efficient software. I began using ASI Software in 2001 and have not yet switched to another software system for front desk services. ASI really knows what they are doing when it comes to getting the job done and are also very friendly with customer service. I've had questions about the software, and there was always someone to call for help. The easy-to-use support was available 24 hours a day and was always friendly enough to answer even the most basic questions. I would definitely recommend this software to anyone looking to switch to a new front desk software for new and upcoming businesses!

    Cons

    There is not much I can say about what I least liked about the software. They come out with new updated versions of the software every now and then and fix any small glitches they may have immediately, making it very easy to operate.

  • Ashish from Sand Castle Inn

    Specialty: Independent Hotel

    September 2014

    Excellent product with the best customer service.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The software has a very good balance of ease of use and advanced functions such as forecasting, reports, and OTA synchronization. Also, the support from the staff is great; they always respond in a timely manner and also work with me personally to implement new custom ideas. The software is constantly being updated. Also, the pricing is very fair.

    Cons

    There's nothing really wrong with it. Maybe it could use some more advanced revenue management technology interface, but I believe they are working on that as well.

  • Dilip from Hotel San Carlos

    Specialty: Independent Hotel

    September 2014

    Great PMS System

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The software is very user-friendly. My staff loves the check-in scanner. The process of checking guests in and out is very easy. The ability to email guests when they make a reservation is awesome.

    Cons

    There isn't anything that i don't like. ASI is a very professional company.

  • Manish from Courtesy Inn

    Specialty: Motel

    September 2014

    Best hotel software in the market.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The price of this product, as well as the ease of use, is very attractive.

    Cons

    Technical support can be difficult at times, but it's not a deal breaker.

  • Harry from Kasandas Properties

    Specialty: Independent Hotel

    August 2014

    ASI Frontdesk 6.0 - World class PMS system for independent hotels!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The software is easy to use and extremely capable for hotels from 10 rooms to 1000 or more. All the major features one would expect are implemented, including connectivity to all the major OTA booking engines and the GDS. However, what sets this software truly apart from any other is the willingness of the company and its development team to actually listen to suggestions from customers and to actually implement and incorporate them into the software! In addition, 24-hour technical support is only a phone call away.

    Cons

    Some features could be streamlined and better implemented. Too many clicks are required to accomplish some tasks, though this is nitpicking to be sure. The consistency of the interface from one report to another could be better, for example.

  • Balaji from Ahoskie Inn

    Specialty: Conference / Banquet Center & Hotel

    August 2014

    User-friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It's easy to work with and very user-friendly, with 24-hour support. It also has easy integration with online reservation websites like Expedia and Booking.com.

    Cons

    We like every aspect of this software. These guys really are doing a great service.

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