Bookwhen vs RoomKeyPMS

RATING:

4.8

(178)

Bookwhen has 178 reviews and a rating of 4.85 / 5 stars vs RoomKeyPMS which has 84 reviews and a rating of 4.35 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (178)
4.3 (84)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
May 23, 2024
June 3, 2024
Pros/Cons
  • Pros

  • I have been really impressed with how easy it is to use and also how responsive the customer care have been if I have got stuck with anything. The cost too is so reasonable.
  • The scheduling is great and customers love the online booking system.
  • Cons

  • If I accidentally click on our own account link, I can't sign in as admin, so I have to re-enter the general Bookwhen page to log in.
  • Users find it challenging to cancel bookings and they have to explore deep to find it.
Read all user reviews
  • Pros

  • Positive note about this product is that it is very easy to use and it very user friendly-- I love the menu because its simple.
  • The amount and different types of reports you can generate can give you a better idea of how efficient your hotel runs.
  • Cons

  • I cannot block out the unit for my own use. I get a software database error.
  • The user interface is terrible. It looks so outdated and customer service is terrible.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2024

Advisor Recommendations

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8 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos