Breezeway

RATING:

4.6

(69)

About Breezeway

Breezeway’s property operations platform helps coordinate, communicate, and verify detailed work at properties to deliver the best service experience to guests and homeowners. Breezeway’s software and mobile apps have facilitated over 5M property tasks across 100+ million square feet, and help hundreds of short-term rental operators and hospitality professionals meet detailed service standards. Combining deep learning technology, robust property data, smart messaging, and mobile-first task management, Breezeway is bringing service optimization to the property management space. Created by the founder of FlipKey (acquired by TripAdvisor), the Breezeway team is building the future of property care and service.

Breezeway Pricing

Contact Breezeway for pricing information.

Starting price: 

$6.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Manage Property Care On-The-Go
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Breezeway Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Breezeway

1 - 5 of 69 Reviews

Brittany

2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed January 2024

Breezway Great Investment For Your Company.

User Profile

Leah R

Verified reviewer

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Hands down best support team in the business

We have nothing but great feedback for Breezeway they are the entire package strong support team, a consistent product, and continually striving to improve and make the product stronger.

PROS

In today's fast-paced world, managing housekeeping and inspection tasks efficiently is crucial for businesses of all sizes. We implemented Breezeway 3 + years ago and it has been a stand-out product in our tech stack. Not only is the product top notch the support team is hands down the best in the business. Their communication and follow through is impeccable. Even if a question or concern can not be immediately answered the team always uses their resources and continually keep in communication until the issue is resolved or the question is answered. Breezeway allows for seamless scheduling and coordinating and minimizes miscommunications among the team and the potential for missed cleans/inspections. The ability to customize inspections has been very valuable due to our luxury homes which are all very unique. Bluewater Homeowner Partners are impressed when we tell them we can add specific requirements that pertain only to their home to ensure they are completed every visit.

CONS

The feature that I would love to see improved is on the vendor side. A housekeeping company must assign cleans to employees on a desktop not within the mobile app. I believe the thought process behind this is all companies have an administrative employee however, a lot of our vendors are managing and in the field. We have found workarounds but again down the road, this enhancement would be great.

Reason for choosing Breezeway

We chose Breezeway for the price-to-value ratio. Not only did it meet all our criteria and solve issues we were currently facing but the price is reasonable.

Vendor Response

Love the love for our Support team. We agree that our team is pretty special! Thanks for sharing your experience. Great feedback for service partner improvements so we'll make sure that's shared with the appropriate team members!

Replied July 2023

User Profile

Courtney

Verified reviewer

Hospitality, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2021

About Using Breezeway

Breezeway now manages the majority of all maintenance scheduling, including cleaning for our property management company. Our vendors that have used the program in tandem enjoy the ease of scheduling.

PROS

This software package has a clean and modern design which make it easy for anyone to use. The app is almost completely self-explanatory. We can invite our vendors to use the program with us at no additional cost.

CONS

The entire team must be on board! The set-up process can be tedious, but thoughtful decisions early on will make future use and set up much easier.

Sammy

Hospitality, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Breezeway automation has saved us time and money!

PROS

Breezeway has helped streamline our daily cleaning and inspection process for guest and owner reservations, as well as maintenance tasks. The task automation has saved us a lot of time!

CONS

It would be beneficial if we could create subtasks within a task and assign those subtasks to different employees. This would help us with larger, multistep projects. It would also be nice if users could create private task lists for themselves without assigning them to a specific property.

Reasons for switching to Breezeway

We switched from Asana for daily or one-off tasks but we still use Asana for bigger projects.

Vendor Response

So glad that we're helping you save time! Thanks for sharing your experience. Subtasks are definitely something we hear our clients would benefit from often so it's a feature we're considering in the future!

Replied July 2023

Michael

Real Estate, 11-50 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2024

Stay away from Breezeway

PROS

This company is a scam! Stay away. Never use this company.

CONS

Over 6 x 1 hour calls required in training so you can understand the products. Then you need to train your staff.