CiiRUS software


31 reviews(5.0/5)
31 reviews(5.0/5)

CiiRUS is a vacation-rental management solution that offers reservation management, quotes, website management, marketing, accounting and reporting features within a suite. The product is available both in cloud-based and on-premise deployment options.

CiiRUS features reservation management, which allows users to manage bookings from different channels. Users can manage offline bookings, as well as those from booking channels such as Home Away, Tourico and Booking.com. The solution also enables clients to make online payments for hotel bookings through payment processors such as Authorize.net. 

CiiRUS also features housekeeping management, which allows users to schedule staff for housekeeping and maintenance activities. Users can also view the status of maintenance requests with the help of a real-time job tracker.

CiiRUS offers website hosting and management services, which allow users to design customized websites and accept online bookings. Users can also integrate the solution with their existing website.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

31 Reviews of CiiRUS

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  • Nikki from Dream Orlando Vacation Rentals

    Number of employees: 2-10 employees

    September 2018

    Couldn't ask for better!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The team at Ciirus is always quick to respond. We are truly glad we decided to go with them.

    Pros

    Software is extremely easy to use and the services/amenities/functions it provides is absolutely everything we need to manage our business efficiently.

    Cons

    There is really nothing we can say here. We do not feel there are any cons.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jason from Light Harbor Rentals

    Number of employees: 11-50 employees

    September 2018

    Ciirus

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Since I have purchased Ciirus as our management software program my life has changed. The functionality and ease of use has made the maintenance of almost 90 properties quite manageable. The Ciirus team is always there with answers to my questions and they are constantly improving their services. I am very happy to have Ciirus on our team for our property management

    Cons

    Some issues with Airbnb that makes things difficult sometimes. Pricing is off from time to time. Homeaway and VRBO have been perfect however.
    It is not a breeze to get everything together in the beginning but once things are set it makes EVERYTHING easier.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Terry from Anna Maria Island Beach Rentals, Inc

    Number of employees: 2-10 employees

    September 2018

    Awesome Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I chose the software several years ago because (a) I thought is was the best software and (b) I thought the company had a better understanding of the vacation rental market and a better understanding of the future of vacation rentals.

    Pros

    World class software, easy to learn and use, very training including endless videos, very good distribution, very good automations, very good reporting and accounting.

    Cons

    Not compatible with Mac users. V-2Cloud is a work around but makes the software clunky to use.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Breean from Nashville Travels

    Number of employees: 2-10 employees

    August 2018

    Worst experience EVER!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Works with all OTA's and good sales team!

    Cons

    The training was not sufficient to get our business live and the off boarding process and communication was painful and sent our company into a tailspin for over a week . I've sent several emails over a month ago and placed several calls with no response until today. This overall process in five words was Over-promised and Under-delivered. Ciirus charged me for a service that was never able to go live. The system itself is antiquated and needs 2018 up-dates from the feel to the functionality very disappointed and a huge waste of over 2 months trying to get trained to go live and money. When we off boarded all of our OTA's were set back to manufacture settings with blank calendars, rates, etc. After having a call with 4 different Ciirus team members nobody could help and they still charged me for my training, and monthly dues for a service again that never went live. I have documented all communication via emails over the past 3 months and will be disputing charges wtih my credit card. Worst experience EVER!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    Ciirus has helped me jump start my business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Helped get a head start on my business

    Pros

    Customer Service is great, quick, and very helpful. Software is easy to navigate and use. Easy to find homes, add homes, features, descriptions, etc...

    Cons

    You need to pay or contact support for certain access. A little expensive when you have a lot of properties but they have options you can work with.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    February 2018

    We have been using Ciirus since it started.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the easiness of the program and the way you can navigate through all aspects. Also the integration aspect with other programs and websites makes it super easy to run our business!

    Cons

    The company is rapidly growing and they are loosing the lack of personal care they use to have. They are making so many changes to the software constantly and it becomes hard to keep up. Then it is very hard to also try and get in contact with someone who can help.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mandi from Gemini international vacation villas

    May 2017

    We are so glad we switched from our previous reservation software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is easy to use, the layout allows you to navigate seamlessly through the system Ciirus meets all our needs from putting in work orders, allocation of cleans and placing reservations. This is a multi faceted system.
    The team at Ciirus are very helpful and really want you to succeed. Since joining with Ciirus we have increased our bookings with being able to partner with Homeaway, Airbnb, through their system. We have basically cut down our errors to zero, as long as the data is inputted correctly, Ciirus is always right lol.

    Cons

    There are so many facets to the system, we are learning new things and coming across new ways of working. I would definitely recommend detailed training on the system, especially when you first start to use it. The Ciirus team are so helpful

    Review Source: Capterra
  • Sydney from Greenway Property Management & Vacation Rentals

    Number of employees: 2-10 employees

    May 2017

    Ciirus fully considers the property manager and is open to whatever ideas we have!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to maintain traction of all incoming and outgoing guests! Ciirus keeps very detailed notes of everything that is done, which makes it easy to track down the history and keep track of the many events that occur throughout a guest's stay.

    Pros

    I like that it has so many features! Many of which I haven't even ventured into yet, but plan to. I like that there are support videos for almost everything. I refer to those a lot when taking on a new feature of the software.

    Cons

    As much as I love seeing the new features of a new software update, it will be nice when things are automatically updated in a web version! It will also be great to be able to use Ciirus on a mac or mobile device at some point.

    Review Source: Capterra
  • Rafael from First Choice Services Group Inc

    May 2017

    I Love using Ciirus, it is a lifesaver. Their customer service is outstanding!!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Great Software!! This software makes it much easier to manage our properties. I would recommend this software to all Property Managers.

    Review Source: Capterra
  • Beth from Kalypso Bay Vacation Rentals

    Number of employees: 1 employee

    May 2017

    Roberto and his staff are always pleasant to work with.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to navigate. It was the first software that I used and will continue to used for the foreseeable future.

    Cons

    There is so much to learn you cannot possibly learn it all. Each time it updates we must learn it all over again. I have used this software for the past 7 years and have only begun to scratch below the surface.
    I do wish that we were able to access the Rental Exchange feature without it costing an arm and leg.
    More one on one training would be very helpful. Perhaps monthly webinars to further help each companies staff.

    Review Source: Capterra

    Response: CiiRUS, CiiRUS

    May 2017

    Hi Beth, Thanks for your review, and thank you for being a valued CiiRUS customer! I just wanted to be sure you know that our one-on-one training program is available for your use as and when you need it. We will be in touch with you separately to help you schedule a session. We would also be happy to speak about how you can make some extra money on the Rental Exchange program. We are always interested in making sure that the value of our services is reflected fairly in the cost, and we are confident that the new features and tools will be valuable to your business. Lastly, you¿ll be glad to know that we are getting ready to launch a new Webinar series called CiiRUS TV, which will be live within your CiiRUS account every day. In the meantime, our vast library of recorded training sessions can be accessed from the `Video Training¿ tab in CiiRUS. All the best wishes and kind regards, The CiiRUS Team.

  • Edney from iHome Resort

    Number of employees: 2-10 employees

    April 2017

    Perfect Vacation and Management Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    CiiRUS is working perfect for our business. Our company uses CiiRUS since we start in this business and we never have any problem using CiiRUS. The technical support and training team are always available to help us with our questions.

    Pros

    friendly system.
    easy to operate it.

    Cons

    no mac version Yet

    Review Source: Capterra

    Response: CiiRUS, CiiRUS

    April 2017

    Thank you so much for your feedback and insight. We are glad to have you on board.

  • Ani from BPI

    April 2017

    Comprehensive management software for managing vacation rentals

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been with Ciirus for 4 years. The technical support is top notch. I can always reach a live person with a broad knowledgeable base, friendly and helpful. I have tried several management tools over the years and find Ciirus to be the best with creative and innovative solutions. I would highly recommend this software for short term vacation rentals..

    Review Source: Capterra

    Response: CiiRUS, CiiRUS

    April 2017

    We appreciate your review and are happy that you find our product an important part of growing your business. Thank you for your 4 years of being a Ciirus client!

  • Marcio from Fidelity Vacation Homes

    Number of employees: 11-50 employees

    April 2017

    Central Piece in our Operations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ciirus has been an important part of our operations. Besides its core functionalities are central for our company, our relationship with the whole team makes all the difference from the self-proclaimed major software packages competition out there. Thanks guys! Keep on rockin!!

    Pros

    Software has a vast amount of crucial features and it is useful in all aspects of our operations enabling all departments interact within the same environment.

    Cons

    It demands a significant learning curve to integrate the whole team into it.

    Review Source: Capterra
  • Mario from Alamo Vacation Homes

    Number of employees: 2-10 employees

    April 2017

    Excellent product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ciirus products and customer service are top quality. We've had an excellent experience working with them.

    Review Source: Capterra

    Response: CiiRUS, CiiRUS

    April 2017

    Thank you for your response and insight!

  • Lynda from Florida Villas & Homes by Elite LLC

    Number of employees: 11-50 employees

    April 2017

    Ciirus is the "Total Operating Solution", for running a successful vacation management company.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Pros: They know and understand the vacation rental management business inside and out. They have thought of and have all the tools you will need to be more successful and in less time. The calendar sync, allows for communication with others, to receive limitless bookings and provide a convenient login for your owners. Accounting is easy, with the owner statement and tax reporting system. Pricing is cost effective and customizable for any size management company. Email responders, make marketing stress-free. Operations- provides a "real time" job tracker, allowing for easy information flow to support accurate records. Customer service top notch. a real person answers the phone and is always ready to assist and support. A+ web designers offer solutions and are always there to lend a hand. They complete customer needs quickly and charge reasonable fees. Cons: I'd like the website to process requests a bit faster, but we are getting the bookings, so it is producing well for us. I'm sure they'll improve this in the future. Recommendations to other buyers: They are a knowledgeable, professional company, growing rapidly every day. In my opinion, they are the best in the market today.

    Review Source: Capterra

    Response: CiiRUS, CiiRUS

    April 2017

    Thank you for your honest feedback. We are always improving our systems and look to continue to drive business to our clients.

  • Heidi from Beach Time Rentals

    April 2017

    Excellent Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been with Ciirus for a few years now and it has been such a great experience. We tried a few software companies in the past and this has been the best one for our company.

    Review Source: Capterra
  • Graham from Florida Property Services

    Number of employees: 1 employee

    April 2017

    Fantastic Company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have always had a first class service when I deal with any member of the Ciirus team , always very professional and ready to help.

    Pros

    Very easy to use

    Cons

    Nothing

    Review Source: Capterra
  • Rune from Gotoflorida.no

    April 2017

    Overall good service and support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Have good experience to work with Ciirus team from A to Z. Ciirus platform is very wide and lot of functionality build in. Only thing we wish Ciirus could have more focus on is more logical use of interface on some parts of the system. The staff is always helpfull and always return back with feedback if you have any questions.

    Review Source: Capterra
  • Jim from Excel Management and Rentals Inc

    April 2017

    CiiRUS review by Excel Mgmt

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been working with Ciirus for several years and have found the software to be cutting edge, and both easy to use and understand. The staff is approachable and responsive to my needs and the support is on point. They have a great combination of competence and attitude. What I like best though is that they are innovative in ways which grows my business. The channel partners they have brought on have been great and the high touch high tech approach to the software platforms on my phone and tablets make my business run smoother. They are always looking for new ways to enhance the software and to make the Ciirus experience satisfying. I have used other short term rental management software and I would definitely recommend Ciirus.

    Review Source: Capterra
  • Birgit from Birgits Florida AS

    Number of employees: 1 employee

    April 2017

    Review for Ciirus program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been using Ciirus for many years now, almost from the beginning, and it is the best thing ever for my vacation-business, - both as management and as booking agent. It is very cost effective, user friendly and very expandable into new features every year. I look forward to grow with them into the future! And the staff is great too!

    Pros

    Calendar sync that gives me the opportunity to rent as many home as as I wish - no limit.

    Cons

    Home owners can not make templates themselves to send out to their owner bookings.
    Calendar sync homes that I do not wish to use is not possible for me to delete in the list from supplier - supplier must do it for me.

    Review Source: Capterra
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