CiiRUS is a vacation-rental management solution that offers reservation management, quotes, website management, marketing, accounting and reporting features within a suite. The product is available both in cloud-based and on-premise deployment options.

CiiRUS features reservation management, which allows users to manage bookings from different channels. Users can manage offline bookings, as well as those from booking channels such as Home Away, Tourico and Booking.com. The solution also enables clients to make online payments for hotel bookings through payment processors such as Authorize.net. 

CiiRUS also features housekeeping management, which allows users to schedule staff for housekeeping and maintenance activities. Users can also view the status of maintenance requests with the help of a real-time job tracker.

CiiRUS offers website hosting and management services, which allow users to design customized websites and accept online bookings. Users can also integrate the solution with their existing website.

Report creator
Report creator

Report creator

Reservation management

Reservation management

Staff scheduling

Staff scheduling

Travel insurance management

Travel insurance management

Cart settings

Cart settings

Price quotes

Price quotes

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



33 Reviews of CiiRUS

Overall rating

5.0 / 5 stars

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Showing 1 - 20 of 33 reviews

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Laura from Havasu-Rentals

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

CiiRUS

I was told that data mitigation and setup would be easy. It ended up being extremely time consuming and a daunting task, so I decided to PAY EXTRA to have the CiiRUS team do it for us. I later found out that even after paying, they still needed me to go in and fill out a bunch of info that was already listed on our current platform. There is also a long wait for training sessions and the user manual is, in my opinion, not clearly thought out and overly complicated to follow.

Pros

It links directly up with Airbnb & HomeAway which makes my life easier since I can use one platform to update all my listings. They also offer email marketing which is nice.

Cons

The on boarding process is horrible. The onboarding team wasn't very helpful at all and weren't willing to connect with my current software's API.

Review Source: Capterra

Response: CiiRUS, CiiRUS

October 2018

Hi Laura, Thanks very much for leaving us this feedback. What you've described is way below the lofty standards that we set for ourselves in terms of customer experience. I apologize that it was not as easy to get going as you had hoped. I am sure that we can do better and correct these mistakes. Since your onboarding period around a year ago, we have significantly increased training and data migration resources to make the transition smoother, and give you more tools to be successful. Would you mind sending an email to communications@ciirus.com so that our team can better understand your pain points and correct this experience? It is so important to us that the software delivers value to your company and that you are happy with our services. We look forward to hearing from you. Kind regards, The CiiRUS Team

Brian from Executive Travel Inc.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Functionality

September 2018

Great option for Salesforce Inbox

Pros

Quick and easy setup. It does exactly what it's supposed to and is a great alternative for Salesforce Inbox.

Cons

It doesn't always sync smoothly and I've had some hiccups with the information not always saving properly in Salesforce.

Review Source: Capterra

Nikki from Dream Orlando Vacation Rentals

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Couldn't ask for better!

The team at Ciirus is always quick to respond. We are truly glad we decided to go with them.

Pros

Software is extremely easy to use and the services/amenities/functions it provides is absolutely everything we need to manage our business efficiently.

Cons

There is really nothing we can say here. We do not feel there are any cons.

Review Source: Capterra

Jason from Light Harbor Rentals

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Ciirus

Pros

Since I have purchased Ciirus as our management software program my life has changed. The functionality and ease of use has made the maintenance of almost 90 properties quite manageable. The Ciirus team is always there with answers to my questions and they are constantly improving their services. I am very happy to have Ciirus on our team for our property management

Cons

Some issues with Airbnb that makes things difficult sometimes. Pricing is off from time to time. Homeaway and VRBO have been perfect however.
It is not a breeze to get everything together in the beginning but once things are set it makes EVERYTHING easier.

Review Source: Capterra

Terry from Anna Maria Island Beach Rentals, Inc

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Awesome Software

I chose the software several years ago because (a) I thought is was the best software and (b) I thought the company had a better understanding of the vacation rental market and a better understanding of the future of vacation rentals.

Pros

World class software, easy to learn and use, very training including endless videos, very good distribution, very good automations, very good reporting and accounting.

Cons

Not compatible with Mac users. V-2Cloud is a work around but makes the software clunky to use.

Review Source: Capterra

Breean from Nashville Travels

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Worst experience EVER!

Pros

Works with all OTA's and good sales team!

Cons

The training was not sufficient to get our business live and the off boarding process and communication was painful and sent our company into a tailspin for over a week . I've sent several emails over a month ago and placed several calls with no response until today. This overall process in five words was Over-promised and Under-delivered. Ciirus charged me for a service that was never able to go live. The system itself is antiquated and needs 2018 up-dates from the feel to the functionality very disappointed and a huge waste of over 2 months trying to get trained to go live and money. When we off boarded all of our OTA's were set back to manufacture settings with blank calendars, rates, etc. After having a call with 4 different Ciirus team members nobody could help and they still charged me for my training, and monthly dues for a service again that never went live. I have documented all communication via emails over the past 3 months and will be disputing charges wtih my credit card. Worst experience EVER!

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Ciirus has helped me jump start my business

Helped get a head start on my business

Pros

Customer Service is great, quick, and very helpful. Software is easy to navigate and use. Easy to find homes, add homes, features, descriptions, etc...

Cons

You need to pay or contact support for certain access. A little expensive when you have a lot of properties but they have options you can work with.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

February 2018

We have been using Ciirus since it started.

Pros

I like the easiness of the program and the way you can navigate through all aspects. Also the integration aspect with other programs and websites makes it super easy to run our business!

Cons

The company is rapidly growing and they are loosing the lack of personal care they use to have. They are making so many changes to the software constantly and it becomes hard to keep up. Then it is very hard to also try and get in contact with someone who can help.

Review Source: Capterra

Mandi from Gemini international vacation villas

Ease-of-use

Value for money

Customer support

Functionality

May 2017

We are so glad we switched from our previous reservation software.

Pros

The software is easy to use, the layout allows you to navigate seamlessly through the system Ciirus meets all our needs from putting in work orders, allocation of cleans and placing reservations. This is a multi faceted system.
The team at Ciirus are very helpful and really want you to succeed. Since joining with Ciirus we have increased our bookings with being able to partner with Homeaway, Airbnb, through their system. We have basically cut down our errors to zero, as long as the data is inputted correctly, Ciirus is always right lol.

Cons

There are so many facets to the system, we are learning new things and coming across new ways of working. I would definitely recommend detailed training on the system, especially when you first start to use it. The Ciirus team are so helpful

Review Source: Capterra

Sydney from Greenway Property Management & Vacation Rentals

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Ciirus fully considers the property manager and is open to whatever ideas we have!

The ability to maintain traction of all incoming and outgoing guests! Ciirus keeps very detailed notes of everything that is done, which makes it easy to track down the history and keep track of the many events that occur throughout a guest's stay.

Pros

I like that it has so many features! Many of which I haven't even ventured into yet, but plan to. I like that there are support videos for almost everything. I refer to those a lot when taking on a new feature of the software.

Cons

As much as I love seeing the new features of a new software update, it will be nice when things are automatically updated in a web version! It will also be great to be able to use Ciirus on a mac or mobile device at some point.

Review Source: Capterra

Rafael from First Choice Services Group Inc

Ease-of-use

Value for money

Functionality

May 2017

I Love using Ciirus, it is a lifesaver. Their customer service is outstanding!!

Pros

Great Software!! This software makes it much easier to manage our properties. I would recommend this software to all Property Managers.

Review Source: Capterra

Beth from Kalypso Bay Vacation Rentals

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Roberto and his staff are always pleasant to work with.

Pros

It is easy to navigate. It was the first software that I used and will continue to used for the foreseeable future.

Cons

There is so much to learn you cannot possibly learn it all. Each time it updates we must learn it all over again. I have used this software for the past 7 years and have only begun to scratch below the surface.
I do wish that we were able to access the Rental Exchange feature without it costing an arm and leg.
More one on one training would be very helpful. Perhaps monthly webinars to further help each companies staff.

Review Source: Capterra

Response: CiiRUS, CiiRUS

May 2017

Hi Beth, Thanks for your review, and thank you for being a valued CiiRUS customer! I just wanted to be sure you know that our one-on-one training program is available for your use as and when you need it. We will be in touch with you separately to help you schedule a session. We would also be happy to speak about how you can make some extra money on the Rental Exchange program. We are always interested in making sure that the value of our services is reflected fairly in the cost, and we are confident that the new features and tools will be valuable to your business. Lastly, you¿ll be glad to know that we are getting ready to launch a new Webinar series called CiiRUS TV, which will be live within your CiiRUS account every day. In the meantime, our vast library of recorded training sessions can be accessed from the `Video Training¿ tab in CiiRUS. All the best wishes and kind regards, The CiiRUS Team.

Edney from iHome Resort

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Perfect Vacation and Management Software

CiiRUS is working perfect for our business. Our company uses CiiRUS since we start in this business and we never have any problem using CiiRUS. The technical support and training team are always available to help us with our questions.

Pros

friendly system.
easy to operate it.

Cons

no mac version Yet

Review Source: Capterra

Response: CiiRUS, CiiRUS

April 2017

Thank you so much for your feedback and insight. We are glad to have you on board.

Ani from BPI

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Comprehensive management software for managing vacation rentals

I have been with Ciirus for 4 years. The technical support is top notch. I can always reach a live person with a broad knowledgeable base, friendly and helpful. I have tried several management tools over the years and find Ciirus to be the best with creative and innovative solutions. I would highly recommend this software for short term vacation rentals..

Review Source: Capterra

Response: CiiRUS, CiiRUS

April 2017

We appreciate your review and are happy that you find our product an important part of growing your business. Thank you for your 4 years of being a Ciirus client!

Marcio from Fidelity Vacation Homes

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Central Piece in our Operations

Ciirus has been an important part of our operations. Besides its core functionalities are central for our company, our relationship with the whole team makes all the difference from the self-proclaimed major software packages competition out there. Thanks guys! Keep on rockin!!

Pros

Software has a vast amount of crucial features and it is useful in all aspects of our operations enabling all departments interact within the same environment.

Cons

It demands a significant learning curve to integrate the whole team into it.

Review Source: Capterra

Mario from Alamo Vacation Homes

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Excellent product

Ciirus products and customer service are top quality. We've had an excellent experience working with them.

Review Source: Capterra

Response: CiiRUS, CiiRUS

April 2017

Thank you for your response and insight!

Lynda from Florida Villas & Homes by Elite LLC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Ciirus is the "Total Operating Solution", for running a successful vacation management company.

Pros: They know and understand the vacation rental management business inside and out. They have thought of and have all the tools you will need to be more successful and in less time. The calendar sync, allows for communication with others, to receive limitless bookings and provide a convenient login for your owners. Accounting is easy, with the owner statement and tax reporting system. Pricing is cost effective and customizable for any size management company. Email responders, make marketing stress-free. Operations- provides a "real time" job tracker, allowing for easy information flow to support accurate records. Customer service top notch. a real person answers the phone and is always ready to assist and support. A+ web designers offer solutions and are always there to lend a hand. They complete customer needs quickly and charge reasonable fees. Cons: I'd like the website to process requests a bit faster, but we are getting the bookings, so it is producing well for us. I'm sure they'll improve this in the future. Recommendations to other buyers: They are a knowledgeable, professional company, growing rapidly every day. In my opinion, they are the best in the market today.

Review Source: Capterra

Response: CiiRUS, CiiRUS

April 2017

Thank you for your honest feedback. We are always improving our systems and look to continue to drive business to our clients.

Heidi from Beach Time Rentals

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Excellent Software

We have been with Ciirus for a few years now and it has been such a great experience. We tried a few software companies in the past and this has been the best one for our company.

Review Source: Capterra

Graham from Florida Property Services

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Fantastic Company

I have always had a first class service when I deal with any member of the Ciirus team , always very professional and ready to help.

Pros

Very easy to use

Cons

Nothing

Review Source: Capterra

Rune from Gotoflorida.no

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Overall good service and support.

Have good experience to work with Ciirus team from A to Z. Ciirus platform is very wide and lot of functionality build in. Only thing we wish Ciirus could have more focus on is more logical use of interface on some parts of the system. The staff is always helpfull and always return back with feedback if you have any questions.

Review Source: Capterra

Displaying 1 - 20 of 33 reviews