Enso Connect

RATING:

4.7

(12)

About Enso Connect

Enso Connect is a dynamic guest experience platform for vacation rentals and boutique hotels. It 2-way syncs to Property Management Software, helping hundreds of hospitality professionals personalize and monetize interactions all along the guest journey. Enso Connect’s operating system functions with “if this then that” capabilities, allowing for full customization of all features, like a Zapier of guest experiences. Enso Connect’s Boarding Pass, the first Apple wallet-compatible guest portal, navigates guests throughout their entire journey, from inquiry to checkout. A single link customizable by the property, channel, travel reasons, and more. Allow travelers to instantly access anything they need for a great stay, all in one place.

Enso Connect Pricing

Free trial: 

Not Available

Free version: 

Not Available

Enso Connect is an all-in-one guest experience platform that 2-way syncs with Property Management Software.

Enso Connect Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Enso Connect

1 - 5 of 12 Reviews

User Profile

Owen

Verified reviewer

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Awesome product!

PROS

I love the way, the product streamlines, the guest experience, workflows, property, safety, and damage fee collection - amongst much more! Prior to coming on board, we were using Guesty workflows, which, although good, limit the functionality that you can achieve and offer no security to your properties or verification of guests. I think all features of Endor are amazing, and tie greatly in with each other to allow you to create a better guest experience from booking confirmation. As well as this, it also allow you to upsell and bring in substantial amounts of revenue, especially with damage waivers, which already have paid for half of the annual cost of the product. It is a really cool tool! Additionally, [sensitive content hidden] has been incredibly supportive throughout the process, patient and incredibly kind and helpful throughout the on boarding process and our existing relationship with Enso. I personally have felt very comfortable and safe, making changes with the knowledge. He has an overview on our account and does advise with the best practices to improve our guest experience. Thank you [sensitive content hidden] and thank you Enzo, great tool.

CONS

The only thing I would say, with this, is that it’s early in its development. It is a new product, so this is completely fair. However, with that said, the features already existing and the roadmap is pretty incredible. From experience, any new features are quickly implemented, and I really value how much the teams take on use a Feedback to improve the tool

Vendor Response

Hi Owen, Thank you for your fantastic review of Enso Connect! We're thrilled to hear that our product has streamlined your guest experience, workflows, and property management effectively. It's great to know that you find our features amazing and our upselling capabilities valuable. We truly appreciate your kind words about our team's support, and we're committed to continuous improvement based on user feedback. Thank you for choosing Enso Connect! - Francois

Replied May 2024

Bart

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Great guest communication tool

Enso helped us deploy automated communication strategies across all our platforms. Thanks to their solution, we've reduced our communication effort pre-check-in; we easily gather guest feedback once they check in, and the upsells generated pay for Enso, KnowYourGuest insurance we use, still leaving us some profit.

PROS

We love the streamlined, condition-based guest pre-check-in, insurance, smart access and upsells. It seems logical, yet we have not found this in any PMS. A genuinely multi-channel communication (email, text, WhatsApp, Airbnb messaging) make the information we send un-missable. We are looking forward to new AI capacities that are being developed.

CONS

It's a product constantly being improved by the team - they are responsive to user feedback. More advanced set-up may be complicated and needs to be reviewed occasionally based on guest feedback and real-life observations.

Reasons for switching to Enso Connect

I was using communication tools in my PMS; however, they do not provide an automated condition-based flow where the guest has to pre-check in (pay a deposit, submit documents through KnowYourGuest) and only then can see smart access code (generated automatically, time-sensitive).

Vendor Response

Hey Bart, Thank you so much for your review! This means the world to everyone on the team. We're glad to see you make good use of the system and continuously grow the business and revenue! As for your feedback on reviewing user flows - we're here to help, so if you'd like to run anything by the team, please don't hesitate to shoot us a message :) - Francois

Replied May 2024

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2023

Looking to frustrate your guests? Enso Connect has you covered!

Overall, our experience with Enso Connect was deeply unsatisfactory. From unresponsive customer support and prevalent platform bugs to unexpected overcharges and a poorly-executed onboarding, the system's flawed design and subpar user experience left us both frustrated and disappointed

PROS

In the beginning we liked the user interface

CONS

DO NOT HIRE ENSO CONNECTWe experienced multiple issues with Enso Connect, significantly detracting from the promise of a seamless guest experience. Firstly, their customer support was notably unresponsive, leaving us in the lurch multiple times. The platform itself has glaring bugs, such as the recurrent sending of messages to guests, which only exacerbated their frustration. Our monetary concerns went unaddressed as well; we were overcharged without notice or explanation, paying $20 per door as opposed to the agreed-upon $15. Additionally, the $150 onboarding fee yielded a lackluster introduction to the system, leaving us with unanswered questions and uncertainty. Above all, the flawed software architecture and subpar user experience made it clear that this platform was not designed with the user in mind.

Reason for choosing Enso Connect

Because we thought their UX/UI was better, we changed to Operto immediately after.

Vendor Response

Hi, We're genuinely sorry for the frustration and inconvenience you've experienced with Enso Connect. Your feedback is crucial for us to improve, and we're disappointed to hear that we couldn't find your records in our system. It's clear we have room to enhance our processes to ensure smoother interactions and better visibility for our users. We'd appreciate the opportunity to investigate further and address any outstanding issues you may have encountered. Please reach out to our support team, and we'll do our utmost to assist you promptly. - Francois

Replied May 2024

Ariaan

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2024

Guest experience elevated

My overall experience with Enso is excellent. It has been smooth and getting used to the software is easy and can help out team save a lot go time. It definitely helps you stand out while capturing valuable guest details.

PROS

I like that the interface and feel of the boarding pass is very clean and modern and easy to use. It allows us to have everything a guest will need in one place which helps us save time while gives the guest a elevated experience.

CONS

Sometimes their are some big issues that can be a little confusing. Other than that, everything is great.

Reason for choosing Enso Connect

The integrations, the look and feel, the price, and the overall customer service was just superior in my opinion.

Vendor Response

Hey Aarian, Thank you for your feedback! We're glad to hear that you appreciate the clean and modern interface of our boarding pass and that it contributes to an elevated guest experience. We understand that occasional issues can arise, and we're continuously working to improve our platform's clarity and usability. It's fantastic to know that Enso has been instrumental in saving your team time and enhancing your ability to capture valuable guest details. We're grateful for your trust in us and for choosing Enso Connect over other alternatives. If you ever need assistance or have further suggestions, please don't hesitate to reach out. - Francois

Replied May 2024

Josh

Hospitality, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Go-To Dashboard for Guest Experience & Upsells

PROS

We spend less time responding to guest messages or pushing upsells. The app provides guests the answers they're looking for and the ancillary services we offer. We've found a reduction in time spent servicing guests and an increase in revenue from upsells on the Boarding Pass.

CONS

I'd like to see more local venders join the app so that we can add more local experiences to our additional guest services offered. Currently, we are having to manually add these local service providers. I've shared this feedback and I believe it's already on their roadmap but could be mistaken.

Reasons for switching to Enso Connect

I've tried several other platforms that claim to offer features but consistently under delivered. Enso, if anything, under sells and over delivers. We're very happy with the product, onboarding team, and customer support. I haven't found another platform that works end to end as well as Enso.

Vendor Response

Hi Josh, Thanks for the glowing review! We're thrilled Enso Connect has become your go-to for guest experience and upsells, reducing response time and boosting revenue. Your feedback on adding more local vendors is noted. We're committed to delivering beyond expectations. Thanks for choosing us! - Francois

Replied May 2024