Five Star PMS, developed by Five Star Hotel Systems, is a management system designed to assist hotels in day-to-day operations, such as front and back office duties, online reservations, catering management, inventory and point-of-sale functions.
The main front office program includes yield management to adjust rates, group management, package management and a report generator with more than 150 guest information fields and analyses on different traveler segments. The back office features include a night audit, which records all transactions and offers an executive dashboard to view up-to-date financial information.
The Internet reservations module maintains real-time rate and availability information, and allows guests to book directly from the hotel's website. Integration with Google Analytics allows hotels to gain information about who is using the booking engine.
Finally, the system offers functions to manage banquets and catering events. This module calculates an overall total price for an event using costs for room usage, food and beverages, equipment usage and outside services, all of which is integrated with the front office program.
Gita from Hotel Management
Employees number: 11-50 employees
This is definitely a five star PMS system!! I absolutely loved this software and I have used so so soooo many softwares before and this has got to be my favorite!
Gary from Real Estate
Specialty: Hotel Chain
Employees number: 51-200 employees
I could never in good conscience recommend becoming involved with these people. The product is reasonable good, the support is not.
This is the third Hotel management system we have used in the past 20 years. This one is functionally as good or better than any we have had. It is reasonably easy to learn and use, has reasonable flexibility allowing you to tailor your reporting, and if used in conjunction with the food and beverage module, there is good connectivity and functionality
The sales line provided at time of purchase was nothing but salesman BS, promises were made, assurances were given regarding capabilities and performance, and it has been like pulling teeth to try and get the service people to have the system perform as we were promised it would. These people have an arrogant, belligerent and confrontational attitude to customer service. We have given up using them for support and are forced to do almost all system configuration, modification on our own. Thank goodness we have good people with 20 years of hospitality software who are intelligent and motivated to resolve issues on their own because there has been little support from 5-Star.