Five Star PMS is a cloud-based property management solution that helps hotels, resorts and inns to manage their day-to-day business operations such as front and back office duties, online reservations, catering management, inventory and point-of-sale routines.

The main front office program includes yield management to adjust rates, group management, package management and a report generator with multiple guest information fields and analyses on different traveler segments. The back office features include a night audit, which records the transactions and offers an executive dashboard to view up-to-date financial information.

Five Star PMS' internet reservations module maintains real-time rate and availability information and allows guests to book directly from the hotel's website. Integration with Google Analytics allows hotels to gain information on the booking engines usage.

Additionally, Five Star PMS offers features to manage banquets and catering events. Support is available via phone and online documentation.

System dashboard
System dashboard

System dashboard

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8



3 Reviews of Five Star PMS

Overall rating

4.0 / 5 stars

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Erica from Clarenville Inn

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Great software

Pros

Easy to use, has accounting features built in, has POS system built in, interfaces with Expedia and booking.com, etc.

Cons

Would like to have a customer loyalty program built in to track our frequent stayers and members of our loyalty program. Would like an option to have a room allotment for FIT reservations that would be automatically dropped 30 days prior.

Review Source: Capterra

Gita from Hotel Management

Type of Property:  Inn

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

The title says it all!

Nice!

Pros

This is definitely a five star PMS system!! I absolutely loved this software and I have used so so soooo many softwares before and this has got to be my favorite!

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Gary from Real Estate

Type of Property:  Hotel Chain

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

These people do not understand the meaning of customer service

I could never in good conscience recommend becoming involved with these people. The product is reasonable good, the support is not.

Pros

This is the third Hotel management system we have used in the past 20 years. This one is functionally as good or better than any we have had. It is reasonably easy to learn and use, has reasonable flexibility allowing you to tailor your reporting, and if used in conjunction with the food and beverage module, there is good connectivity and functionality

Cons

The sales line provided at time of purchase was nothing but salesman BS, promises were made, assurances were given regarding capabilities and performance, and it has been like pulling teeth to try and get the service people to have the system perform as we were promised it would. These people have an arrogant, belligerent and confrontational attitude to customer service. We have given up using them for support and are forced to do almost all system configuration, modification on our own. Thank goodness we have good people with 20 years of hospitality software who are intelligent and motivated to resolve issues on their own because there has been little support from 5-Star.

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Displaying 1 - 3 of 3 reviews