Five Star Software

Five Star Software

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About Five Star

Five Star PMS is a cloud-based property management solution that helps hotels, resorts and inns to manage their day-to-day business operations such as front and back office duties, online reservations, catering management, inventory and point-of-sale routines. The main front office program includes yield management to adjust rates, group management, package management and a report generator with multiple guest information fields and analyses on different traveler segments. The back office features include a night audit, which records the transactions and offers an executive dashboard to view up-to-date financial information. Five Star PMS' internet reservations module maintains real-time rate and availability information and allows guests to book directly from...

Five Star Pricing

Contact Five Star Hotel Software for pricing details.

Free trial: 

Not Available

Free version: 

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System dashboard

Five Star User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

3.5

Customer support

3

Functionality

4

Showing 10 reviews

Cam

Company size: 201-500 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Functionality

out of 5

February 2020

Five Star Survey

great experience. Easy to learn as a new user.

Pros

Very easy to use and learn. Also able to double book the same space on the same date.

Cons

Once, an event is deleted it will not be retrievable.

Erica

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

June 2018

Great software

Pros

Easy to use, has accounting features built in, has POS system built in, interfaces with Expedia and booking.com, etc.

Cons

Would like to have a customer loyalty program built in to track our frequent stayers and members of our loyalty program. Would like an option to have a room allotment for FIT reservations that would be automatically dropped 30 days prior.

Gary

Company size: 51-200 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

February 2018

These people do not understand the meaning of customer service

I could never in good conscience recommend becoming involved with these people. The product is reasonable good, the support is not.

Pros

This is the third Hotel management system we have used in the past 20 years. This one is functionally as good or better than any we have had. It is reasonably easy to learn and use, has reasonable flexibility allowing you to tailor your reporting, and if used in conjunction with the food and beverage module, there is good connectivity and functionality

Cons

The sales line provided at time of purchase was nothing but salesman BS, promises were made, assurances were given regarding capabilities and performance, and it has been like pulling teeth to try and get the service people to have the system perform as we were promised it would. These people have an arrogant, belligerent and confrontational attitude to customer service. We have given up using them for support and are forced to do almost all system configuration, modification on our own. Thank goodness we have good people with 20 years of hospitality software who are intelligent and motivated to resolve issues on their own because there has been little support from 5-Star.

Leo

Company size: 201-500 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Functionality

out of 5

February 2020

Fivestar

We would experience glitches from time to time, maybe once or twice a month. Overall, great product for posting bills.

Pros

It did not take too long to learn. I found it very simple and easy.

Cons

Items could easily be deleted, without being prompted.

Karen

Company size: 501-1,000 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Functionality

out of 5

February 2020

Great program

Five Star is a program that you can learn in just a matter of one day or so.

Pros

It's faster to book an event using Five Star program. Pretty much direct to the point.

Cons

It takes time to run the daily or financial reports.

User Profile

Stefania

Verified reviewer

Company size: 2-10 employees

Industry: Education Management

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

December 2019

Not Worth the Money

Extremely poor and filled with negative emotions. Very bad

Pros

Nothing—it is very expensive and not very easy to use. I’d like for it to integrate with my MINDBODY online software, but it doesn’t.

Cons

It’s very expensive, does not integrate with MINDBODY online, the data integration was not done correctly and customer support does not listen to extenuating circumstances

Reasons for choosing Five Star

The mobile phone feature

Reasons for switching to Five Star

Perkville did not have a mobile phone option

Shun

Company size: 11-50 employees

Industry: Computer Networking

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
4

Functionality

out of 5

September 2020

Easy to learn. We took advantage of the Five Start Lite

Certainly good for small places requiring a simple system. Bigger business might want to consider alternatives instead.

Pros

Simple system, easy to learn and implement Its a relative small company compare with others but it has enough information provided on their website. The two tiers is good. Helped a very small inn to setup with Five Star Lite, take advantage of this cheaper version.

Cons

System performance is slightly on the slow side. A bit long to generate report Hope they have better Support service; Cost is a bit high consider the support we got and consider this is a small company

Gita

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2018

The title says it all!

Nice!

Pros

This is definitely a five star PMS system!! I absolutely loved this software and I have used so so soooo many softwares before and this has got to be my favorite!

Enkeleda

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2021

A pleasant method to save at the spots you purchase at!

This framework saved my staff costs by eliminating the need to have deals specialists looking out for the finish of the telephone to take reservations. Simultaneously, made my staff more useful by empowering them to zero in on errands past the everyday running of the business.

Pros

Straightforward framework, simple to learn and execute Its a general little organization contrast and others yet it has sufficient data given on their site. The two levels is acceptable. Assisted a little hotel to arrangement with Five Star Lite, exploit this less expensive variant.

Cons

I detested how I was unable to discover numerous spots I had trusted would be enrolled into the Fivestars program.

Jennifer

Company size: 10,000+ employees

Industry: Primary/Secondary Education

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

June 2021

An enjoyable way to save at the places you buy at!

Easy interface and easy system to use. The system allows for quick and easy access to what’s needed to redeem points earned, etc…

Pros

This is such a great app/software. I can receive May rewards from the places I buy thing at the most and receive fun and enjoyable freebies along the way!

Cons

I disliked how I couldn’t find many places I had hoped would be registered into the Fivestars program.