Full integrated PMS, user-friendly and easy to use, many functionalities, constantly updating.

Better revenue management, more efficiency on the operation, no time waste for the reception, easy to teach and to learn for new staff training, clear and easy to read reports.

Pros

It allows administrator and managers to do revenue management, extract reports amazing interface and all staff are able to manage well it functions.

Cons

Sometimes the system gets slow to respond some functions. Entering a new reservation, switching bed, the system gets slow and we need to re-lead the page which sometimes helps and other time it stays the same.

Not sure where I´d be without it

It just prevents me from having to hire a full team that handles reservations. FDM handles most things for me, automatically.

Pros

Best feature is the all-in-one-package. PMS, POS, channel management, rate management, booking engine. Another really good point is the support team. Normally they´re already quick, but if something really blows up, I´ve always been able to get attention within 1 hour, using their "urgent" email. Ah, a few years ago they made the jump to browser app, which really worked out very nicely.

Cons

Sometimes screens displayed to my staff, are not updated. Also, the easiest and most intuitive way to view prices (select the bed you want to sell, over the days you want to sell it, and hover for the price to pop up) is faulty. But I´m sure this will be quite temporary, as they´re a well organized company with a proper timeline for fixing things.

8/10

We have the full package (PMS, CM & BE) and I am more than satisfied with it; we actually changed software last year to one of the big ones, and was delighted to come back with FDM and check out it´s improvement

Pros

Excellent support and even better empathy when situations like COVID-19 arise. Software is under permament development and they´re eager to improve with our input. Value for money is one of the best in market and more than enough to run 2 properties for an overall of more than 300 beds at more than 80% occ

Cons

Overbookings in virtual rooms when availability is running out, and duplicity in items on POS

Best Reservation System and Channel Manager in the Hostel Industry

The best experience as far as reservation systems go.

Pros

It is the most user friendly system we have used during our 30 years in business. The Dashboard and reporting was phenomenal. A reservation system designed for Hostels and not a Hotel system trying to figure out how to make it work for a hostel!. The system was constantly being updated. The training for the Front Desk Staff took less than 2 hours. The support was professional and almost instant! I loved being able to manage my revenue from anywhere in the world literally from my phone.

Cons

I can't seem to fault FDM in any way. If there were issues they were sorted out immediately.

Game changer to our business

We are handling all of our accommodation business in FronDesk: reservations, payments, selling channels, everything. The support is very friendly, helpful, and quick. It is really a pleasure to work with them.

Pros

This software is the base of operating our accommodation. It is so flexible and well-formed that we could satisfy all the needs we got even when our needs changed.

Cons

Most of the time when new needs popped up the developers were already working on the solution being ahead of our needs. We did not miss anything. It was very easy for us to switch.

As one of the very first users of FrontDeskMaster, I have no problem in saying this is the best PMS

Pros

The software has been developed by hostel owners for hostels and other accommodation providers. The development team is constantly updating and improving the product. Customer support is second to none. Some of the newest developments being rolled out shortly are integration with card payment providers and a passport/ID reader. There is so much functionality and customisation available.

Best Reservation System and Channel Manager in the Hostel Industry

Excellent, dynamic reservation system for the hostel industry.

Pros

Easy to train new staff, reporting was excellent, most up to date reservation system in the hostel industry

Cons

did not integrate with our food and beverage system, nor our accounting software.

I feel you get good value either you use all the features or just the basics

better control, better reporting

Pros

integrated channel manager with no extra cost, strategy manager , easy way to add nights to existing reservation

Cons

it isnt shown if a key deposit was done with credit card or cash, hostelworld non refundable rate isn't connected

Easy to use and lots of functions

Good hulpdesk,

Pros

Easy to use, lots of reports, Chanel manger work very good,

Cons

Not always can be customized to your needs

It fits for my hostel's needs

Time saver. Before using this system for my hostel I didn't have time to leave the property. It facilitates and organize.

Pros

I like how easy it is to use and how it manages my whole property. Reservations, channel manager, financial, staff, reports... And also how helpful the support is!