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Guesty vs RMS Cloud
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.2 / 5
Value for Money
4.1 / 5
4.3 / 5
Customer Support
4.1 / 5
4.5 / 5
Functionality
4.3 / 5
4.3 / 5
Last Review Written
March 13, 2025
December 10, 2024
Pros/Cons
Pros
- The overall experience with Guesty is handsdown one of the best. They truly do care about their clients and they want you to succeed in your business by creating tools to help your business.
- Easy to use software that is constantly improving and very eager to help whenever needed. Kind customer service and openly sharing updates with users.
- I've had a great experience with Guesty - they have a caring, competent team and a fantastic product.
Cons
- This is the buggiest software platform ever, and TERRiBLE customer service. I have lost thousands in bookings due to Guesty.
- Weekly, and at times, daily catastrophic failures. This company cost me tens of thousands of dollars, run.
- There is nothing that could have made my experience with Guesty worse.
Pros
- The Help you actually receive @ the help desk. They are always polite, helpful and follow through with calling you back if need be.
- The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.
- Clean screen and in and out screen are easy to view and understand what is happening in house. Fairly user friendly and I like how their are multiple ways to do one thing.
Cons
- It stays stuck on somewhere in Florida, which is frustrating when you try to tell the weather to a guest.
- There is nothing that I can condider that I am unhappy with or does not meet my needs.
- Not being able to tokenize something and pre auth at the same time. Looks bad when swiping guest card twice.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
