About Hotel Connect

Hotel Connect is a cloud-based property management system (PMS) designed to help independent hotels handle reservations, bookings and promotions from a unified platform. Key features include marketing automation, inventory management, reservations management, loyalty program, rate management and front desk management.

Teams using Hotel Connect can view all bookings together and filter arrival date, guest name, booking number, market segment and other details from a single window. The calendar view enables managers to modify pricing, track inventory changes and connect multiple rooms to set up individual pricing. Additionally, the drag-and-drop interface of the reservation management solution allows users to create new bookings and check-in gues...


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Supported Operating System(s):

Web browser (OS agnostic)

9 Reviews of Hotel Connect

Average User Ratings

Overall

5 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(9)

9

4 stars

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0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

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Likelihood to Recommend

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Showing 1 - 9 of 9 results

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April 2021

Miroslav from Quentin Prague Hotel

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Intuitive and friendly

Overall our experience with Hotelconnect has very good. If someone think to swich old software to Hotelconnect, this is it.

Pros

- HotelConnect is a software for everyone. It is very intuitive, stable and easy to use - friendly - They are wonderful to work with. Fantastic support for a great product - The software is extremely functional for everything you need

Cons

There is nothing bad I can say about. All is great

December 2020

Babatunde from Quentin England

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Hotel Connect is Easy to use, Beautifully designed and Powerful

My experience with Hotel Connect has been very satisfactory due to different significant opportunities it offers, which includes: improve in customer experience and satisfaction, increase yield, lower training cost, improves fast and easy check-ins and check-outs, lower operational cost and increases productivity.

Pros

One of the standout features is the consistent in screen layout for Reservations, Arrivals, Guest in-House, Departures, No-shows, Availability, Manual Reservation and Cancelled Reservations and Status. All essential information are within 1 or 2 click . Hotel Connect Rate calendar gives freedom for specific rate availability restrictions based on Date range, Occupancy, Min/Max length of stay and Maximum rooms available for sale. The easy interface gives total control of the Revenue Management, and integration from the old system was easy, thanks to the easy and eye catching combinations of Toolbars , Icons and Tabs. Training the hotel employees with Hotel connect was really easy because of its user friendly interface, and unique simplicity design that makes the software self explanatory, which helped instill further confidence into hotel staffs and their overall working tools and output.

Cons

Hotel Connect is a powerful software product that offers many important features, and I believe that the developers can introduce its functionality in offline mode in the nearest future.

December 2020

Avi-Noam from Quentin Amsterdam Hotel

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

User-friendly, beautiful design and great service

The main reason why we've chosen HotelConnect is due to the fact that we are directly connected to the channels. We don't pay unnecessary costs and save a lot of money. On top of that, the work-flow is incredible. I wouldn't want to switch to another PMS anymore.

Pros

HotelConnect is an amazing PMS. Its simplicity ensures that all users (even the ones without training) understand the system and are able to use it right away. The interface is beautifully designed, which is something I haven't seen much at other PMS's. HotelConnect is a PMS and Channel Manager in one, which is unique in itself. This has helped our hotel cut costs as we don't have to pay additional costs and are directly connected to the channels. Lastly, the pricing is unbelievable. HotelConnect gives you all the features (and more) for a very low cost.

Cons

In the past years that I've been using HotelConnect, I've never had any issues with the system. It works phenomenally!

Reasons for Choosing Hotel Connect

HotelConnect offered the whole package for a very low price. The other ones didn't offer direct connectivity with our channels. HotelConnect did offer it, and even for a lower total price.

Reasons for Switching to Hotel Connect

At a certain point, we had to work with a cloud-based system. After comparing many options, HotelConnect came out as the best solution.

December 2020

Egle from Quentin Design Hotel

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Best PMS & Channel manager a hotelier could ask for

Before using HotelConnect we were dependent on the support team of our previous PMS or the channel manager, with HotelConnect, we can solve most of the problems ourselves, since the system is very user-friendly. We have to contact their support team only if we need to add a new OTA and we get to choose if we want to do the mapping ourselves or ask HotelConnect team to do it for us.

Pros

User friendly, self-explanatory product, easy to manage for every staff member. It is a PMS & channel manager in one, it reduces a lot of costs for our hotel. Customer support is very attentive and quick, easy communication. Interface in regards to direct channel connectivity is very fast. We are very happy with it!

Cons

Nothing to mention, we did not have any problems.

Reasons for Choosing Hotel Connect

Because HotelConnect is not only a PMS, but also a channel manager and can establish direct connectivity to any channel like Booking.com, Expedia, Hotusa, Keytel, Oaky, etc. ...

March 2021

Nir from Quentin Hotels

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Great easy learning PMS with a variety of new feature and really fast set up

Pros

The PMS is really easy to adapt to, it takes few hours to learn everything about it. since we are working with this PMS the training time for the new workers decreased significantly. the system is really initiative and you can learn everything just with playing with the system. Another great thing is all the extra features which we didn't have in our old systems - everything became automatically and it is much less work for the front desk

Cons

I have nothing bad to say about the system, I am really happy with this PMS

December 2020

Boaz from Quentin Golden Bear

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Very happy!

Very pleased with the switch we made and have been ever since. Its a very pleasant software to work with.

Pros

The product is not only very quick to learn, adjust to and easy to use. The integration proces with our existing company was quick and easy as well. Definitely recommend it!

Cons

At the moment i can't think of anything we might be missing while using this software. Maybe if our business changes we might have to as well. Until then very happy.

Reasons for Switching to Hotel Connect

We were ready for something new that would fit our company needs.

February 2021

Adi from Logic Markting

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Great system

A very good experience. The product is suitable for small and medium-sized hotels that are looking for a simple and convenient solution for operating the hotel through the various sales channels.

Pros

A system that is simple to use, convenient and saves on labor costs.

Cons

There are none. HotelConnect they gave me a comprehensive solution to everything I asked for and were willing to develop new things

December 2020

Mihaela from Quentin Zoo

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Multi property , easy and powerful

it has improved the operating efficiency due to the extra tools is offering , like bulletin board, all the info at a glance , only using the allocation screen you can do the majority of work.

Pros

All critical information on screen in a consistent layout

Cons

if anything could be improve that will be some of functionalities involving guest history.

December 2020

Lee from Quentin Boutique Hotel

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Best PMS

Pros

User friendly software. very easy to learn. online use and not occurs to install anything.

Cons

cancelation form that can be sent to the guest.

Reasons for Switching to Hotel Connect

The costs were very high, the technical support was not for my satisfactions. very complicate to learn for new user.