We use hotelist on two properties, One is basic accommodation with no services and the second a 4* hotel with fully operational F&B department Hotelist is bridged with our channel manager effectively removing data entry from our daily routine. The development teams listens and performs constant tweeks and updates. In addition to the above the PMS also offers integration with a POS app which allows us to automatically synchronize charges from the F&B departments to the guest rooms. The only area with room for improvement is the variety of exportable reports and to be completely honest it is a very small tradeoff for a constantly evolving ,purely cloud-based PMS.

Fast, stable, user-friendly and quite feature-rich without feeling bloated and complicated. We actually needed no training even on the first day of opeation since the team has compiled a very comprehensive manual. The housekeeping app has saved us the usual phone calls in order to verify the room status with the housekeepers. The android app can also be a life-saver on those not-so-rare occasions that someone needed availability immediately while I had no access to my laptop.

Would have prefered more exportable statistics / Reports, I do know however that the team is performing constant upgrades (I have actually seen suggestions that I made implemented in the program, never had that experience with a PMS )

Hotelist is my right hand . I have on my desk the reservation plan open at any time to see arrivals , departures , bed configuration , meals , prices a booking was done . All data are already inside hotelist from the moment of the booking so I can issue receipts and invoices , without needing retype anything . I organized online check in / check out . best thing , its cloud based so I can work from wherever I am during the months the hotel is closed .

It was my best decision to buy hotelist . The software is smooth and intuitive , I can effortlessly have access from any device I use since its cloud based and , best of all , the customer service is pure gold , the way a customer service should be . If and when I have a question , they will patiently try to clearly understand my question , answer in detail and troubleshoot everything . They are professional and friendly making me feel comfortable at any moment . Thanks guys . Keep going.

Its so minor , I probably shouldn't bother mentioning . I would like to be able to trim some details alone , i.e. when I move the visible period in the reservation plan now it moves just by 4 days . I would like, when i click "next" to see the next 30 days , not just 4 days .

Unfortunately a moderate hotel software but very expensive

Very expensive for these options, you have to pay for everything to be working

Really nothing , you have to pay for everything extra

The software is easy to use. Their customer service is extremely efficient

Having to add all bar receipts to each guest one by one. It is very time consuming.

It has helped us greatly with very fast checkin/checkout, something that our visitors appreciate, as well as the quick rates and availability management for our rooms. Amazing support and quick updates.

We would like to see more integrations with 3rd party applications.