Mirage is a hotel management solution that suits both small boutique inns and large hotel chains. Its proprietary room reservation, point-of-sale, call accounting and yield management systems are integrated with front office systems.
Mirage’s room reservation system provides online booking based on real-time inventory and rates. It also sends out immediate confirmation emails following a booking. Mirage’s built-in yield management system helps users price rooms based on availability.
Mirage features its own integrated POS system for food and beverage sales. It also offers a call accounting system for billing guests for phone calls they make. Users can create and modify menus and handles cash, credit and direct billing.
Additionally, Mirage offers Expedia connectivity, a distribution system and the ability to interface with multiple devices.
Mirage offers phone support and on-site installation and training. It is available on either a tiered monthly subscription basis or as a one-time license purchase priced per room.
Michael from Waterford Hotels & Inns
Specialty: Hotel Management Company
Owner availability, can do attitude, ability to figure out complex issues in elegant, simple ways. Always able to find a workaround, or problem solve. Definitely a wildly functional PMS, without needless bells and whistles to make it more expensive. Trust, in a word, and the booking engine that is commission free! Server based, because the cloud has too many security and uptime issues, and you can virtualize any server to be its own cloud... hotels should own their assets, and with these guys, you do.. but you can still access it from anywhere, while it lives at the property. Also, their ability to customize reporting, and to deal with modern interfacing, is unparalled, and they don't pass the cost on to the customer. It's so rare to enjoy working with a tech company... these guys are consummate professionals.
I don't have any comments about it, frankly. I sat here for 5 minutes trying to make something up, or really perceive a problem. But they are truly wonderful.
We're getting fleeced by other PMS and booking engines.... needlessly bloated to pad the tech companies pockets, without true hotelier design. They're not answering questions no one is asking... they are delivering the most precise, simple but effective, and enjoyable to use approach for PMS in this industry. I wish I could review them other places.... and the $$$$ saved on booking commissions is almost too good to be true, but it's REAL. It makes me disappointed when I have to work with another PMS.
Terry from Inn at the Presidio
I love the simplicity and ease of intuitiveness of the system and Mirage customer service is outstanding.
On line reservations is a little "clunky" looking.
I would highly recommend Mirage to anyone considering it.
Brad from Indian Wells Resort Hotel
Specialty: Independent Hotel
Whatever the issue, they are there to fix it immediately...Although there are rarely issues
We have been using Mirage for over 20 years without any major issues and the updates gives us the ability to maximize REVPAR
If you want a hands-on PMS vendor...This company is for you. They are able to modify and make changes to fit your needs in minutes, versus days or months with other vendors.
Jesse from Good Nite inn Camarillo
Specialty: Hotel Chain
Incredible call back time. Great Support 24/7 365 and the fact that the vendor is extremely quick when resolving your issue usually within the same call. Used other PMS systems in the past and none are as user friendly as this software.
Nothing! The Vendor is quick to return your call or page, the software works flawlessly and the features I need are all there.
Make sure that you understand all functions, features and capability of the software before you make your assessment.