Mirage is a hotel management solution that suits both small boutique inns and large hotel chains. Its proprietary room reservation, point-of-sale, call accounting and yield management systems are integrated with front office systems.

Mirage’s room reservation system provides online booking based on real-time inventory and rates. It also sends out immediate confirmation emails following a booking. Mirage’s built-in yield management system helps users price rooms based on availability.

Mirage features its own integrated POS system for food and beverage sales. It also offers a call accounting system for billing guests for phone calls they make. Users can create and modify menus and handles cash, credit and direct billing.

Additionally, Mirage offers Expedia connectivity, a distribution system and the ability to interface with multiple devices.

Mirage offers phone support and on-site installation and training. It is available on either a tiered monthly subscription basis or as a one-time license purchase priced per room.



5 Reviews of Mirage

Overall rating

5.0 / 5 stars

Showing 1 - 5 of 5 reviews

March 2018

Gita from Hotel Management

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Awesome!

Awesooooooome!

Pros

I loved this PMS System! If you are a new hotel owner this is for you! It is super easy to use and gets the job done!

September 2016

Michael from Waterford Hotels & Inns


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

I cannot stop recommending Mirage to other hotelier.

Pros

Owner availability, can do attitude, ability to figure out complex issues in elegant, simple ways. Always able to find a workaround, or problem solve. Definitely a wildly functional PMS, without needless bells and whistles to make it more expensive. Trust, in a word, and the booking engine that is commission free! Server based, because the cloud has too many security and uptime issues, and you can virtualize any server to be its own cloud... hotels should own their assets, and with these guys, you do.. but you can still access it from anywhere, while it lives at the property. Also, their ability to customize reporting, and to deal with modern interfacing, is unparalled, and they don't pass the cost on to the customer. It's so rare to enjoy working with a tech company... these guys are consummate professionals.

Cons

I don't have any comments about it, frankly. I sat here for 5 minutes trying to make something up, or really perceive a problem. But they are truly wonderful.

September 2016

Terry from Inn at the Presidio


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2016

I've had nothing but positive experiences with Mirage Hotel Systems

Pros

I love the simplicity and ease of intuitiveness of the system and Mirage customer service is outstanding.

Cons

On line reservations is a little "clunky" looking.

September 2016

Brad from Indian Wells Resort Hotel


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Best PMS Ever!

Pros

Whatever the issue, they are there to fix it immediately...Although there are rarely issues

Cons

We have been using Mirage for over 20 years without any major issues and the updates gives us the ability to maximize REVPAR

September 2016

Jesse from Good Nite inn Camarillo


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Very User Friendly!

Pros

Incredible call back time. Great Support 24/7 365 and the fact that the vendor is extremely quick when resolving your issue usually within the same call. Used other PMS systems in the past and none are as user friendly as this software.

Cons

Nothing! The Vendor is quick to return your call or page, the software works flawlessly and the features I need are all there.