Overall customer rating: Customer rating:
Recommended by: Recommended by:
63% of users
70% of users
Operating Systems: Operating Systems:
Mobile compatibility: Mobile compatibility:
Deployment: Deployment:
Target customer size: Target customer size:
Most positive review: Most positive review:
“ADP offers a diverse portfolio of products and services to meet just about any need a company has. They can integrate complicated systems and processes, and even offer managed services if needed.”
“It’s an incredible platform and service. It simplified what had been a total nightmare for me into a completely digital process that I could do in a matter of minutes. It has saved me significant time, money and headaches.”
Most negative review: Most negative review:
“If you are a mega corporation that can dedicate a person or persons whose sole purpose is to operate ADP, then it can work and work well. However, the features often break and when coupled with poor customer service, it’s a recipe for disaster.”
“The product wasn’t what they promised it would be. Although they may claim to have a long list of features, they aren't fully developed. I felt like they built everything just so that they could check a feature off of the list.”
Pricing:
How it's priced: How it's priced:
Cloud-based deployment: Fee is charged per pay period based on the number of employees.
Free.
Contract term: Contract term:
Cloud-based deployment: No contract required.
No contract required.
Upfront costs: Upfront costs:
Additional fees apply for implementation. This could include special integrations, customizations and data migration.
Additional fees apply for some optional features and setup.
Recurring costs: Recurring costs:
Fees apply for add-ons and usage upgrades.
No recurring costs.
Applications:
Ease of Use:
Overall customer rating: Customer rating:
Most positive review: Most positive review:
“RUN is easy to use, period. I find the product easy to manage and the software to be intuitive.”
“Everything is just a few clicks of a button. It got rid of all the annoying paperwork and easily explained what was needed to do. And they took care of all the hard parts behind the scenes.”
Most negative review: Most negative review:
“So many things that can't be done. So many restrictions.”
“There are many kinks, and you aren’t able to change their default options. [The] API is not accessible, and good luck trying to get the representative to know what an API actually is.”
Support:
Overall customer rating: Customer rating:
Most positive review: Most positive review:
“Every time I called for support, they have always responded quickly and efficiently.”
“Our rep has bent over backwards doing things that weren’t even their responsibility, … often responding to our messages in the middle of the night. I’m amazed at the culture of hard work and real customer care.”
Most negative review: Most negative review:
“Customer service is horrible and they do not play well in the sandbox with other vendors that need to integrate.”
“The level of service they provide to client companies is atrocious. … The communication channels are muddled and contact back is not consistent.”
Phone support: Phone support:
24/7, toll-free support included in subscription fee.
Toll-free phone support included in subscription fee.
Online case submission: Online case submission:
24/7 online case submission included in subscription fee.
Online case submission available to all users.
Online support options: Online support options:
Help website, knowledge base and online community included in subscription fee.
Help website and knowledge base included in subscription fee.
Training: Training:
“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.
“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.
* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.
