Blueforce Software

The program has improved a lot since we first began with the company. They listened to our concerns and made the necessary adjustments.

Pros

The mobile app option when there are glitches

Cons

Sometimes the thumbprint on certain employees does not work consistently. Wish it didn't have to be manually synced each night.

Best customer service, I have never worked with a more dedicated team then E-Pay. They always share the same sense of urgency as you do. They are quick to get any problems or issues resolved immediately.

Since the recent upgrade we have had continual problems and the support from epay has been less than satisfactory. We continually have issues with location set up, invalid pins among other issues. When calling into epay, the customer service rep we deal with people who struggle to give us answers and or are told they will escalate it to IT. When the issue is escalated we end up having to follow up rather than receive a call with a resolution.

The only issies i ever have our my payroll dates don't automatically custom to my dates and thensystem freezes alot ans i have to start over. Also the mobile app is not very convincing and user friendly.

Prior to EPAY our company handled payroll manually with timecards, faxing, and phone calls. We also run payroll weekly, so every week would be the same mistakes and the same issues that would take an entire day to correct. Now with time clocks and EPAY software we rarely if ever have mistakes and weekly payroll takes minutes. Savings have been incredible.

I have worked with at least 3 different payroll companies/product. The benefit outshines the cost when it comes to working with this product and the customer service team.

Good morning,

Reporting is frustrating. I would like to see an employee record on one page, for all departments. I like simple arrays of data, no merged cells, no subtotals. Just data that I can export to do analysis.

Also, programming is not adequately tested in my opinion. After a recent version upgrade, when editing a lunch punch, the type of punch was changing from "Lunch" to ST. When I spoke to a service rep, they just stated that it was how the system was programmed. I stated it was a new problem and argued that changing a punch type should not be a passive, program-driven action, that it needed to be an active decision by an administrator. I wasn't happy with their response. As an employer, I have a problem with paying people for their off-duty lunch breaks.

Also, when an employee switches departments (at lunch break), the result is a split punch. For example, an employee whose home department is Growing, but clocks in for the morning in Maintenance. When he clocks out for lunch, the punch goes to his home department. So, we end up with multiple punches missing an in/out punch. The punches are there, but they are split between departments. We have employees with language and communication challenges. It could be that they need some training, but it would seem to me that when the employee in the example punches out for lunch, the department for the lunch punch would be the same department at the start of the shift. I'll try to save some screen shots, should you want to see some examples.

Thank you.

Pros

Ease of export into Paychex

At the start, the training they provided gave me all the info I needed. We do not use a lot of the functions, however, the ones we use are easy and is a time saver. They have had a couple of updates and are great about informing us of the updates. When I need help they are quick to respond and keep me on the right track. Overall I am very pleased with Epay.

Pros

The ease of use and the time saved

Cons

After the last update, it seems to freeze up occasionally

Our experience with EPAY has been exceptional! A company with over 100 employees EPAY has made this a smooth Time and Labor experience.

The tools that EPay offer are fantastic for a business either large or small. The customer support is top notch.

Pros

Ease of Use

Cons

Pay vouchers should have an auto send feature to send documents to employees

The EPAY payroll system has saved us thousands of hours and thousands of dollars annually. The system is very user-friendly and what is great is that it interfaces with our payroll system so you do not have to change the way you do business to get a payroll system. The support is terrific and you can get in touch with someone 24 hours a day. I would recommend the system to any business that wants to save time and money.

Pros

Simple to train and learn on your own.

Cons

A few bugs in the new release that are being addressed.

Advice to Others

There should be an online manual for assistance.

Always a friendly voice on the other end of the call. I appreciate the dedication of the staff to always follow up and communicate in detail ever request we send out.

Pros

Easy to navigate

We have been customers for over 2 years and we are very pleased with the service we have been provided from the A+ Support and Customer First attitude to the ease of use in setup and navigation of the system.

Pros

Ease of Use.

Cons

Lacks a few functions (we are on 6 currently).

Since the last update done, employees that have been using it for several years are now finding it now so user friendly. Maybe if there was a tutorial or a webinar showing how to view the time sheets or make changes, this seems to be where they are having the most trouble.

the system works well for the most part; however, there some glitches here and there once in a while. I like it but it could be a little more intuitive.

With the update to B7, the dashboard and layout is more user friendly than the previous version and has a cleaner, sleek look to it. Customer service is always a huge help and being able to reach out via the online chat is much preferred over the phone.

The pros about the system are the reporting, import/export, and time card tools. They are easy to use and access the data needed.

Cons is the system only allows you to go back 93 days from the current date; this should have a longer time frame so the customer can access themselves. Another con would be the reporting when printed in PDF, does not have a layout design to make the reports look like official reports.

We have been using Blueforce since September 2014 and really like it overall. It is easy to use as an administrator and most of our users/employees find it quite easy to use as well. The system allows for real time recording and more control over payroll payout. Our payroll errors have gone down 50 percent!

A couple cons that we don't like is that Blueforce isn't very compatible with Internet Explorer alternatively it is compatible with Chrome. Also, some of the reporting could be better as well.

Previously to Blueforce, we had issues with customization to our Time and Attendance. Our employees are nationwide and punch into many different jobsites and tasks for different vendors for each day. We are a in a business of constant change, so being able to move my jobsites and employees around to different paygroups and jobsite groups has made our payroll a breeze!

I like the updated Epay. One Stop Shop I call it. Easy to maneuver instead of bouncing all over the place. Change is good is what I told everyone that uses Epay in our Company.

Support is always the best. Quick to call and quick to fix