EPAY Systems (Blueforce) Software
Blueforce by EPAY Systems is a time and labor management system created to conform to the unique labor needs, compliance requirements and working environments of any organization. As a cloud-based system, Blueforce offers the options of mixing and matching a variety of time-tracking devices according to the specific needs of a company.
The system includes a labor-budgeting module that operates in real-time, providing maximum visibility into all labor expenses. Payroll dollars can be managed by site, client or task, and the system monitors expenditures and provides alerts when a company comes close to hitting a particular budget.
An employee scheduling module is included in Blueforce, which can alleviate issues associated with a paper schedule. A self-service custom reporting feature provides insight into labor costs and allows employers to filter reports by a variety of criteria, including by individual employee.
Blueforce is suitable for business services, health care, construction, transportation, hospitality companies and more.
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Dashboard -
Timesheet -
Punches audit history report -
Budgets -
Payroll summary
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000
44 Reviews of EPAY Systems (Blueforce)
Anita from ABM Industries
Specialty: Maintenance / Field Service
Employees number: 5,001-10,000 employees
December 2017
December 2017
The product is very user friendly. Excellent product especially when customed designed to company's specific needs/request. Excellent trainers/customer service.
Overall, this is a very good user friendly/accessible product. It provides excellent time and attendance information needed/required. Reports provide detail information per selected specifications within the selected report. Great programmers/developers/ support staff to assist with customizing the application to your organization's needs/requirements.
Pros
Product featured/functionality when customized to specific needs / requests is provided with great training by EPAY training instructors to walk you through step by step how the requested functionality is to be applied. (Aliza is GREAT!!!)
Cons
Once in a GREEN moon there may be a delay in response to an inquiry that has been submitted to the helpdesk/technical team that requires research and testing; and requires a solution. This does not happen often but does occur at times. It is understandable that the helpdesk/technical teams do assist other customers and are working on other issues/requests submitted to them.
Vince from McCarthy Tire
Specialty: Other
March 2015
March 2015
I find this very useful
Likes Best
I have found the program very helpful in my daily business.
Likes Least
I found no problems with their program in my daily use.
Recommendations
There are no recommendations on the program because it's meeting all my needs at this time.
Larry from McCarthy tire & auto
Specialty: Maintenance / Field Service
March 2015
March 2015
Epay/Blueforce review
Likes Best
This is a quick and accurate way to get people paid for their hard work. My time spent on payroll has nearly cut in half since using this system.
Likes Least
No negatives come to mind. My experience has been trouble free in the few months we have been using the system.
Recommendations
It only took 2 payroll cycles for me to be 100% comfortable using this system. Very easy to use for anyone at any level of computer experience.
Will from McCarthy Tire & Automotive
Specialty: Retail
March 2015
March 2015
Epay Time Clock Review
Likes Best
User Friendliness. It's fairly easy to use, and intuitive enough to figure out without a manual.
Likes Least
It has more features than I really need at the moment.
Recommendations
Play with it, get familiar, and give it time. You'll figure it out.
Bob from McCarthy Tire
Specialty: Transportation
March 2015
March 2015
store manager for mccarthy tire managing payroll for 15 employees
Likes Best
Fingerprint tracking of employees eliminates possible errors of punching wrong employees in. It tracks lunch - punch in/out. It's easy to manipulate data once its entered. It tracks payroll for several different pay types.
Likes Least
Too slow to update after revising entered payroll data. I cannot enter a reason in box when adding a time card. Inconsistent reading of employees fingerprints requiring employee to have to be re-registered multiple times with different fingers. The system needs to update more frequently. I need to be able to switch between time sheets and time cards faster
Recommendations
Set up trial use with a small number of employees first to evaluate usefulness.
Dave from McCarthy Tire Svc Co. Inc.
Specialty: Other
March 2015
March 2015
It took a bit of getting used to but well worth the trouble.
Likes Best
Our previous process was entirely manual. I don't miss the days of reviewing timecards and deciphering our tech's hieroglyphics.
Likes Least
At times the fingerprint reader can be difficult but its not a major issue.
Recommendations
Have adequate training before the system goes live.
Really take the time to train the techs how to use the system and access their info themselves.
Robert from McCarthy Tire Service
Specialty: Other
March 2015
March 2015
General Manager
Likes Best
Policing the employee breaks and monitoring payroll daily.
Likes Least
Due to the environment in the garages, the fingerprint function is not always an option. This will results in the employee requesting their employee numbers constantly. We have difficulties also with the heat and had to move the Walter unit several times.
Recommendations
Training would help and make sure that an administrator has been versed fluently with problem solving this system.
Kris from McCarthy Tire Service
Specialty: Retail
March 2015
March 2015
I work with this on a daily to weekly basis with employee times.
Likes Best
I wasn't so sure of this product when I first started, but I find it works well.
I like that you can enter misc days ahead of time, I like that employees can check their own vacation/personal time.
Likes Least
I dislike having to click on a time to enter a note and then wait for it to process before moving onto the next day to enter a note on same employee. The waiting time for each entry to process and update takes to long.
Recommendations
Don't let the first impression get you.
It took me a couple of weeks to get the hang of it. Now that I have it down some more I am comfortable with it.
Cynthia from McCarthy Tire Service Inc
Specialty: Other
March 2015
March 2015
Not user friendly - needs better layout
Likes Best
The employee lists are easy to ready but only in one section.
Likes Least
Too much detail for my needs. Reports are difficult to navigate. Screen layout needs to be more user friendly. Very slow and cumbersome to use and navigate through.
Recommendations
Ask about streamlining the options and layout by user/location. Can you limit the amount of information shown so that any "back office" tasks and info are not overwhelming the screens?
Jay from McCarthy Tire
Specialty: Maintenance / Field Service
March 2015
March 2015
Blueforce Review
Likes Best
It's much better than the hand-punched & manually added timecards we were using.
Likes Least
Website is not user-friendly. If you don't know how to do something, it can be nearly impossible to figure out. Luckily we have an in-house rep to call.
Recommendations
Use it for a while. Once you know how to do the things you need, it becomes easier.
Alysha from McCarthy Tire
Specialty: Transportation
March 2015
March 2015
EPAY REVIEW
Likes Best
The convenience of being able to check time cards and make changes. It helps make payroll easy.
Likes Least
Make adjustments if the guys do not use the time or alter time.
Recommendations
I do not have any recommendations for the others evaluating software.
Lisa from McCarthy Tire
Specialty: Other
March 2015
March 2015
My 2 Cents
Likes Best
Very easy to use. Simple and straightforward. I haven't had any problems.
Likes Least
I can't think of anything I don't like! Seriously, I can't think of anything.
Recommendations
I recommend that you use this software! It is very straightforward and user-friendly.
Tina from McCarthy Tire Service
Specialty: Other Services
March 2015
March 2015
Satisfied with the product.
Likes Best
The ability to run reports to get total hours for employees is a great tool. It makes tracking productivity easy.
Likes Least
I don't like the automatic lunch that comes out. Also, I don't like when you enter an employees hours on the time sheet as lets just say 8 and it assigns an actual time slot 7:30-4:00.
Recommendations
Have some patience. Once you get use to the system it is easy to use.
Karen from McCarthy Tire Service Co, Inc.
Specialty: Auto Dealership
March 2015
March 2015
McCarthy Tire Lancaster PA
Likes Best
It really works and saves a lot of time compared to the time cards we use to do.
Likes Least
I do not have anything I like least about the product or vendor.
Recommendations
I recommend giving it a try - it works great and makes doing payroll so much easier with all of the options that you have.
Chris from McCarthy Tire
Specialty: Retail
February 2015
February 2015
Punching in and out daily
Likes Best
It makes it easy to keep track of my weekly time. Punching in is usually effortless.
Likes Least
Sometimes, the fingerprint sensor does not get a good reading, which results in having to scan my finger a few times.
Recommendations
This seems like a good way to keep track of your payroll in an electronic and efficient form once you learn the system.
Scott from McCarthy Tire
Specialty: Manufacturing
February 2015
February 2015
EPAY user review
Likes Best
EPAY makes clocking in and clocking out very easy. EPAY allows me to see exactly when my employees are clocking in and out. My favorite function is the ability to load vacation time right in to the system.
Likes Least
It does not recognize fingerprint all the time. Our clocks are located in the northeast, and it seems that when it is cold out, the recognition does not work properly all the time. When your hands are cold, the system will not read your fingerprint.
Recommendations
Others need to realize that proper training is very important to the success of this product. You cannot install these time clocks and allow the managers and employees to use "trial by error" method to learn the proper way to use the time clock. Every manager should be trained one on one to ensure that they know exactly how to use the clocks and how all the features work.
Lee Ann from Advance Management and Investment
Specialty: Property Management
February 2015
February 2015
EPAY Systems are great
Likes Best
The ease of navigation through the online system makes it user-friendly for anyone to learn. Customer service reps are always professional and courteous.
Likes Least
I have no complaints or issues with either product or vendor.
Recommendations
Consider the user-friendliness of the product and the helpful/knowledgeable product team that will always help you.
Jason from HCSG
Specialty: Healthcare / Medical
February 2015
February 2015
Great team work and collaboration from day one from EPAY.
Likes Best
I like the ease of use and flexibility to handle multiple pay rules and scenarios.
Likes Least
Nothing. The product and EPAY team deliver what they promise.
Recommendations
Leverage the expertise and advice of setup by the EPAY team. Be open to new processes and procedures.
Steve from McCarthy Tire
Specialty: Transportation
February 2015
February 2015
First time online time clock
Likes Best
The product is very user-friendly, simple to use, and simple to train. The vendor is very responsive to issues and corrections.
Likes Least
It seems like there are some simple fixes or updates that would have been done by now. I have brought up some very simple issues, and they are still in development stage.
Recommendations
Do your homework on your internal company. Get details of all your departments schedules, employees, rates, etc. This will eliminate any surprises.
January 2018
January 2018
It's the best time and labor software out there!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Love the 24/7 customer support. It's nice to get someone to help you whenever you need help. Most other payroll management companies only have limited support.
Cons
It could look a bit more modern and a more exciting dashboard upon logging in. It's got all the essentials but it could look more modern.
Michelle from Alpine Amusement Co.
Employees number: 11-50 employees
February 2017
February 2017
Alpine Amusement Co.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
The program has improved a lot since we first began with the company. They listened to our concerns and made the necessary adjustments.
Pros
The mobile app option when there are glitches
Cons
Sometimes the thumbprint on certain employees does not work consistently. Wish it didn't have to be manually synced each night.
Michael from CSI International Inc.
February 2017
February 2017
Excellent customer service and product
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Best customer service, I have never worked with a more dedicated team then E-Pay. They always share the same sense of urgency as you do. They are quick to get any problems or issues resolved immediately.
John from AM Cleaning
February 2017
February 2017
Recent blueforce upgrade
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Since the recent upgrade we have had continual problems and the support from epay has been less than satisfactory. We continually have issues with location set up, invalid pins among other issues. When calling into epay, the customer service rep we deal with people who struggle to give us answers and or are told they will escalate it to IT. When the issue is escalated we end up having to follow up rather than receive a call with a resolution.
Ch from Security parking services
January 2017
January 2017
Review on epay
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
The only issies i ever have our my payroll dates don't automatically custom to my dates and thensystem freezes alot ans i have to start over. Also the mobile app is not very convincing and user friendly.
Steve from McCarthy Tire and Service Company
January 2017
January 2017
EPAY saves us time and money
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Prior to EPAY our company handled payroll manually with timecards, faxing, and phone calls. We also run payroll weekly, so every week would be the same mistakes and the same issues that would take an entire day to correct. Now with time clocks and EPAY software we rarely if ever have mistakes and weekly payroll takes minutes. Savings have been incredible.
Lynster from Gen3 Partners, Inc.
December 2016
December 2016
Worth the Money
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I have worked with at least 3 different payroll companies/product. The benefit outshines the cost when it comes to working with this product and the customer service team.
Jane from Ball Tagawa Growers
Employees number: 51-200 employees
December 2016
December 2016
Finance Manager
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Good morning,
Reporting is frustrating. I would like to see an employee record on one page, for all departments. I like simple arrays of data, no merged cells, no subtotals. Just data that I can export to do analysis.
Also, programming is not adequately tested in my opinion. After a recent version upgrade, when editing a lunch punch, the type of punch was changing from "Lunch" to ST. When I spoke to a service rep, they just stated that it was how the system was programmed. I stated it was a new problem and argued that changing a punch type should not be a passive, program-driven action, that it needed to be an active decision by an administrator. I wasn't happy with their response. As an employer, I have a problem with paying people for their off-duty lunch breaks.
Also, when an employee switches departments (at lunch break), the result is a split punch. For example, an employee whose home department is Growing, but clocks in for the morning in Maintenance. When he clocks out for lunch, the punch goes to his home department. So, we end up with multiple punches missing an in/out punch. The punches are there, but they are split between departments. We have employees with language and communication challenges. It could be that they need some training, but it would seem to me that when the employee in the example punches out for lunch, the department for the lunch punch would be the same department at the start of the shift. I'll try to save some screen shots, should you want to see some examples.
Thank you.
Pros
Ease of export into Paychex
Jim from Mr. Janitor
Employees number: 51-200 employees
December 2016
December 2016
EPay does exactly what I am asking of it.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
At the start, the training they provided gave me all the info I needed. We do not use a lot of the functions, however, the ones we use are easy and is a time saver. They have had a couple of updates and are great about informing us of the updates. When I need help they are quick to respond and keep me on the right track. Overall I am very pleased with Epay.
Pros
The ease of use and the time saved
Cons
After the last update, it seems to freeze up occasionally
Bianca from Worldwide Pest Control
December 2016
December 2016
Customer Support
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Our experience with EPAY has been exceptional! A company with over 100 employees EPAY has made this a smooth Time and Labor experience.
K from CAG, LLC
Employees number: 2-10 employees
December 2016
December 2016
EPay Utility
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
The tools that EPay offer are fantastic for a business either large or small. The customer support is top notch.
Pros
Ease of Use
Cons
Pay vouchers should have an auto send feature to send documents to employees
Steve from McCarthy Tire and Service Company
Employees number: 1,001-5,000 employees
December 2016
December 2016
McCarthy Tire and EPAY
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
The EPAY payroll system has saved us thousands of hours and thousands of dollars annually. The system is very user-friendly and what is great is that it interfaces with our payroll system so you do not have to change the way you do business to get a payroll system. The support is terrific and you can get in touch with someone 24 hours a day. I would recommend the system to any business that wants to save time and money.
Pros
Simple to train and learn on your own.
Cons
A few bugs in the new release that are being addressed.
Advice to Others
There should be an online manual for assistance.
John from KMSSA
Employees number: 1,001-5,000 employees
December 2016
December 2016
Great Customer Support
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Always a friendly voice on the other end of the call. I appreciate the dedication of the staff to always follow up and communicate in detail ever request we send out.
Pros
Easy to navigate
CHRISTIAN from ISS FACILITY SERVICES
Employees number: 10,000+ employees
December 2016
December 2016
Impressive Product!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We have been customers for over 2 years and we are very pleased with the service we have been provided from the A+ Support and Customer First attitude to the ease of use in setup and navigation of the system.
Pros
Ease of Use.
Cons
Lacks a few functions (we are on 6 currently).
Karin from United Road Towing
April 2016
April 2016
Not very user friendly.
Ease-of-use
Usability
Product Quality
Quality
Support
Since the last update done, employees that have been using it for several years are now finding it now so user friendly. Maybe if there was a tutorial or a webinar showing how to view the time sheets or make changes, this seems to be where they are having the most trouble.
Camila from ESS
April 2016
April 2016
Blueforce Review
Ease-of-use
Usability
Product Quality
Quality
Support
the system works well for the most part; however, there some glitches here and there once in a while. I like it but it could be a little more intuitive.
Lee Ann from Advance Management & Investment, LLC
April 2016
April 2016
Fantastic!
Ease-of-use
Usability
Product Quality
Quality
Support
With the update to B7, the dashboard and layout is more user friendly than the previous version and has a cleaner, sleek look to it. Customer service is always a huge help and being able to reach out via the online chat is much preferred over the phone.
Megan from Midwest Maintenance
April 2016
April 2016
I enjoy using the software. It's user-friendly and has adequate reporting tools.
Ease-of-use
Usability
Product Quality
Quality
Support
The pros about the system are the reporting, import/export, and time card tools. They are easy to use and access the data needed.
Cons is the system only allows you to go back 93 days from the current date; this should have a longer time frame so the customer can access themselves. Another con would be the reporting when printed in PDF, does not have a layout design to make the reports look like official reports.
Katie from ESS
April 2016
April 2016
Blueforce
Ease-of-use
Usability
Product Quality
Quality
Support
We have been using Blueforce since September 2014 and really like it overall. It is easy to use as an administrator and most of our users/employees find it quite easy to use as well. The system allows for real time recording and more control over payroll payout. Our payroll errors have gone down 50 percent!
A couple cons that we don't like is that Blueforce isn't very compatible with Internet Explorer alternatively it is compatible with Chrome. Also, some of the reporting could be better as well.
Becky from Signature Retail Service
April 2016
April 2016
Best in their Class
Ease-of-use
Usability
Product Quality
Quality
Support
Previously to Blueforce, we had issues with customization to our Time and Attendance. Our employees are nationwide and punch into many different jobsites and tasks for different vendors for each day. We are a in a business of constant change, so being able to move my jobsites and employees around to different paygroups and jobsite groups has made our payroll a breeze!
