EPAY Systems (Blueforce) Software


Blueforce by EPAY Systems is a time and labor management system created to conform to the unique labor needs, compliance requirements and working environments of any organization. As a cloud-based system, Blueforce offers the options of mixing and matching a variety of time-tracking devices according to the specific needs of a company.

The system includes a labor-budgeting module that operates in real-time, providing maximum visibility into all labor expenses. Payroll dollars can be managed by site, client or task, and the system monitors expenditures and provides alerts when a company comes close to hitting a particular budget.

An employee scheduling module is included in Blueforce, which can alleviate issues associated with a paper schedule. A self-service custom reporting feature provides insight into labor costs and allows employers to filter reports by a variety of criteria, including by individual employee.

Blueforce is suitable for business services, health care, construction, transportation, hospitality companies and more.



48 Reviews of EPAY Systems (Blueforce)

Overall rating

4.03 / 5 stars

Filters:

Showing 1 - 20 of 48 reviews

January 2019

Deirdre from Turbo Tax

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Cool Time Management Application

Pros

It has very cool ways to utilize the platform in a customizable way. For instance you can sort employees by the way they perform and what skills they have or by departments

Cons

Best for bigger businesses. Too much for a small business in terms of value. It just depends on how many employees a company has.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Good but lacks in some areas

Pros

Makes clocking in and out easy, great support, simple interface

Cons

Crashes occasionally and was difficult with user adoption

September 2018

Jose from Rivera Corp.

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Value for money

3 of 5

Functionality

5 of 5

September 2018

A great system and platform, but it's more like a service with POS devices than a simple app

Pros

service and platform that will allow you to manage all sales in field and the payment relationship with dealers and third parties, offering a single place to manage all POS transactions at the sales door. Reports are great and real time.

Cons

implementation is not easy and will require some help to setup the POS and all the items in inventory as well as the payment rules. It requires some sales doors to make it cost efficient.

September 2018

Hannah from Pub & Restaurant

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

September 2018

Great for high volume restaurants

Overall, this is a great system.

Pros

Easy to use and easy to train employees. Back office is fairly simple offering more than you would expect.

Cons

Back office can be difficult to navigate through unless you've had thorough training. Easy access to credit card information.

January 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

It's the best time and labor software out there!

Pros

Love the 24/7 customer support. It's nice to get someone to help you whenever you need help. Most other payroll management companies only have limited support.

Cons

It could look a bit more modern and a more exciting dashboard upon logging in. It's got all the essentials but it could look more modern.

December 2017

Anita from ABM Industries

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

The product is very user friendly. Excellent product especially when customed designed to company's specific needs/request. Excellent trainers/customer service.

Overall, this is a very good user friendly/accessible product. It provides excellent time and attendance information needed/required. Reports provide detail information per selected specifications within the selected report. Great programmers/developers/ support staff to assist with customizing the application to your organization's needs/requirements.

Pros

Product featured/functionality when customized to specific needs / requests is provided with great training by EPAY training instructors to walk you through step by step how the requested functionality is to be applied. (Aliza is GREAT!!!)

Cons

Once in a GREEN moon there may be a delay in response to an inquiry that has been submitted to the helpdesk/technical team that requires research and testing; and requires a solution. This does not happen often but does occur at times. It is understandable that the helpdesk/technical teams do assist other customers and are working on other issues/requests submitted to them.

February 2017

Michelle from Alpine Amusement Co.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Alpine Amusement Co.

The program has improved a lot since we first began with the company. They listened to our concerns and made the necessary adjustments.

Pros

The mobile app option when there are glitches

Cons

Sometimes the thumbprint on certain employees does not work consistently. Wish it didn't have to be manually synced each night.

February 2017

Michael from CSI International Inc.

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Excellent customer service and product

Best customer service, I have never worked with a more dedicated team then E-Pay. They always share the same sense of urgency as you do. They are quick to get any problems or issues resolved immediately.

February 2017

John from AM Cleaning

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

2 of 5

February 2017

Recent blueforce upgrade

Since the recent upgrade we have had continual problems and the support from epay has been less than satisfactory. We continually have issues with location set up, invalid pins among other issues. When calling into epay, the customer service rep we deal with people who struggle to give us answers and or are told they will escalate it to IT. When the issue is escalated we end up having to follow up rather than receive a call with a resolution.

January 2017

Ch from Security parking services

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2017

Review on epay

The only issies i ever have our my payroll dates don't automatically custom to my dates and thensystem freezes alot ans i have to start over. Also the mobile app is not very convincing and user friendly.

January 2017

Steve from McCarthy Tire and Service Company

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2017

EPAY saves us time and money

Prior to EPAY our company handled payroll manually with timecards, faxing, and phone calls. We also run payroll weekly, so every week would be the same mistakes and the same issues that would take an entire day to correct. Now with time clocks and EPAY software we rarely if ever have mistakes and weekly payroll takes minutes. Savings have been incredible.

December 2016

Lynster from Gen3 Partners, Inc.

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2016

Worth the Money

I have worked with at least 3 different payroll companies/product. The benefit outshines the cost when it comes to working with this product and the customer service team.

December 2016

Jane from Ball Tagawa Growers

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

2 of 5

December 2016

Finance Manager

Good morning, Reporting is frustrating. I would like to see an employee record on one page, for all departments. I like simple arrays of data, no merged cells, no subtotals. Just data that I can export to do analysis. Also, programming is not adequately tested in my opinion. After a recent version upgrade, when editing a lunch punch, the type of punch was changing from "Lunch" to ST. When I spoke to a service rep, they just stated that it was how the system was programmed. I stated it was a new problem and argued that changing a punch type should not be a passive, program-driven action, that it needed to be an active decision by an administrator. I wasn't happy with their response. As an employer, I have a problem with paying people for their off-duty lunch breaks. Also, when an employee switches departments (at lunch break), the result is a split punch. For example, an employee whose home department is Growing, but clocks in for the morning in Maintenance. When he clocks out for lunch, the punch goes to his home department. So, we end up with multiple punches missing an in/out punch. The punches are there, but they are split between departments. We have employees with language and communication challenges. It could be that they need some training, but it would seem to me that when the employee in the example punches out for lunch, the department for the lunch punch would be the same department at the start of the shift. I'll try to save some screen shots, should you want to see some examples. Thank you.

Pros

Ease of export into Paychex

December 2016

Jim from Mr. Janitor

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

EPay does exactly what I am asking of it.

At the start, the training they provided gave me all the info I needed. We do not use a lot of the functions, however, the ones we use are easy and is a time saver. They have had a couple of updates and are great about informing us of the updates. When I need help they are quick to respond and keep me on the right track. Overall I am very pleased with Epay.

Pros

The ease of use and the time saved

Cons

After the last update, it seems to freeze up occasionally

December 2016

Bianca from Worldwide Pest Control

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Customer Support

Our experience with EPAY has been exceptional! A company with over 100 employees EPAY has made this a smooth Time and Labor experience.

December 2016

K from CAG, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

EPay Utility

The tools that EPay offer are fantastic for a business either large or small. The customer support is top notch.

Pros

Ease of Use

Cons

Pay vouchers should have an auto send feature to send documents to employees

December 2016

Steve from McCarthy Tire and Service Company

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2016

McCarthy Tire and EPAY

The EPAY payroll system has saved us thousands of hours and thousands of dollars annually. The system is very user-friendly and what is great is that it interfaces with our payroll system so you do not have to change the way you do business to get a payroll system. The support is terrific and you can get in touch with someone 24 hours a day. I would recommend the system to any business that wants to save time and money.

Pros

Simple to train and learn on your own.

Cons

A few bugs in the new release that are being addressed.

December 2016

John from KMSSA

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Great Customer Support

Always a friendly voice on the other end of the call. I appreciate the dedication of the staff to always follow up and communicate in detail ever request we send out.

Pros

Easy to navigate

December 2016

CHRISTIAN from ISS FACILITY SERVICES

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2016

Impressive Product!

We have been customers for over 2 years and we are very pleased with the service we have been provided from the A+ Support and Customer First attitude to the ease of use in setup and navigation of the system.

Pros

Ease of Use.

Cons

Lacks a few functions (we are on 6 currently).

April 2016

Karin from United Road Towing

Review Source: Capterra


Ease-of-use

2 of 5

Customer support

4 of 5

April 2016

Not very user friendly.

Since the last update done, employees that have been using it for several years are now finding it now so user friendly. Maybe if there was a tutorial or a webinar showing how to view the time sheets or make changes, this seems to be where they are having the most trouble.