EPAY Systems (Blueforce) software


Blueforce by EPAY Systems is a time and labor management system created to conform to the unique labor needs, compliance requirements and working environments of any organization. As a cloud-based system, Blueforce offers the options of mixing and matching a variety of time-tracking devices according to the specific needs of a company.

The system includes a labor-budgeting module that operates in real-time, providing maximum visibility into all labor expenses. Payroll dollars can be managed by site, client or task, and the system monitors expenditures and provides alerts when a company comes close to hitting a particular budget.

An employee scheduling module is included in Blueforce, which can alleviate issues associated with a paper schedule. A self-service custom reporting feature provides insight into labor costs and allows employers to filter reports by a variety of criteria, including by individual employee.

Blueforce is suitable for business services, health care, construction, transportation, hospitality companies and more.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 2000

45 Reviews of EPAY Systems (Blueforce)

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  • Hannah from Pub & Restaurant

    Specialty: Food / Beverage

    Number of employees: 51-200 employees

    September 2018

    Great for high volume restaurants

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, this is a great system.

    Pros

    Easy to use and easy to train employees. Back office is fairly simple offering more than you would expect.

    Cons

    Back office can be difficult to navigate through unless you've had thorough training. Easy access to credit card information.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    January 2018

    It's the best time and labor software out there!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Love the 24/7 customer support. It's nice to get someone to help you whenever you need help. Most other payroll management companies only have limited support.

    Cons

    It could look a bit more modern and a more exciting dashboard upon logging in. It's got all the essentials but it could look more modern.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Anita from ABM Industries

    Specialty: Maintenance / Field Service

    Number of employees: 5,001-10,000 employees

    December 2017

    The product is very user friendly. Excellent product especially when customed designed to company's specific needs/request. Excellent trainers/customer service.

    Ease-of-use
    Functionality
    Quality
    Support

    Overall, this is a very good user friendly/accessible product. It provides excellent time and attendance information needed/required. Reports provide detail information per selected specifications within the selected report. Great programmers/developers/ support staff to assist with customizing the application to your organization's needs/requirements.

    Pros

    Product featured/functionality when customized to specific needs / requests is provided with great training by EPAY training instructors to walk you through step by step how the requested functionality is to be applied. (Aliza is GREAT!!!)

    Cons

    Once in a GREEN moon there may be a delay in response to an inquiry that has been submitted to the helpdesk/technical team that requires research and testing; and requires a solution. This does not happen often but does occur at times. It is understandable that the helpdesk/technical teams do assist other customers and are working on other issues/requests submitted to them.

    This review was submitted organically. No incentive was offered
    Review Source
  • Michelle from Alpine Amusement Co.

    Number of employees: 11-50 employees

    February 2017

    Alpine Amusement Co.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The program has improved a lot since we first began with the company. They listened to our concerns and made the necessary adjustments.

    Pros

    The mobile app option when there are glitches

    Cons

    Sometimes the thumbprint on certain employees does not work consistently. Wish it didn't have to be manually synced each night.

    Review Source: Capterra
  • Michael from CSI International Inc.

    February 2017

    Excellent customer service and product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Best customer service, I have never worked with a more dedicated team then E-Pay. They always share the same sense of urgency as you do. They are quick to get any problems or issues resolved immediately.

    Review Source: Capterra
  • John from AM Cleaning

    February 2017

    Recent blueforce upgrade

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Since the recent upgrade we have had continual problems and the support from epay has been less than satisfactory. We continually have issues with location set up, invalid pins among other issues. When calling into epay, the customer service rep we deal with people who struggle to give us answers and or are told they will escalate it to IT. When the issue is escalated we end up having to follow up rather than receive a call with a resolution.

    Review Source: Capterra
  • Ch from Security parking services

    January 2017

    Review on epay

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The only issies i ever have our my payroll dates don't automatically custom to my dates and thensystem freezes alot ans i have to start over. Also the mobile app is not very convincing and user friendly.

    Review Source: Capterra
  • Steve from McCarthy Tire and Service Company

    January 2017

    EPAY saves us time and money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Prior to EPAY our company handled payroll manually with timecards, faxing, and phone calls. We also run payroll weekly, so every week would be the same mistakes and the same issues that would take an entire day to correct. Now with time clocks and EPAY software we rarely if ever have mistakes and weekly payroll takes minutes. Savings have been incredible.

    Review Source: Capterra
  • Lynster from Gen3 Partners, Inc.

    December 2016

    Worth the Money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have worked with at least 3 different payroll companies/product. The benefit outshines the cost when it comes to working with this product and the customer service team.

    Review Source: Capterra
  • Jane from Ball Tagawa Growers

    Number of employees: 51-200 employees

    December 2016

    Finance Manager

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good morning, Reporting is frustrating. I would like to see an employee record on one page, for all departments. I like simple arrays of data, no merged cells, no subtotals. Just data that I can export to do analysis. Also, programming is not adequately tested in my opinion. After a recent version upgrade, when editing a lunch punch, the type of punch was changing from "Lunch" to ST. When I spoke to a service rep, they just stated that it was how the system was programmed. I stated it was a new problem and argued that changing a punch type should not be a passive, program-driven action, that it needed to be an active decision by an administrator. I wasn't happy with their response. As an employer, I have a problem with paying people for their off-duty lunch breaks. Also, when an employee switches departments (at lunch break), the result is a split punch. For example, an employee whose home department is Growing, but clocks in for the morning in Maintenance. When he clocks out for lunch, the punch goes to his home department. So, we end up with multiple punches missing an in/out punch. The punches are there, but they are split between departments. We have employees with language and communication challenges. It could be that they need some training, but it would seem to me that when the employee in the example punches out for lunch, the department for the lunch punch would be the same department at the start of the shift. I'll try to save some screen shots, should you want to see some examples. Thank you.

    Pros

    Ease of export into Paychex

    Review Source: Capterra
  • Jim from Mr. Janitor

    Number of employees: 51-200 employees

    December 2016

    EPay does exactly what I am asking of it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    At the start, the training they provided gave me all the info I needed. We do not use a lot of the functions, however, the ones we use are easy and is a time saver. They have had a couple of updates and are great about informing us of the updates. When I need help they are quick to respond and keep me on the right track. Overall I am very pleased with Epay.

    Pros

    The ease of use and the time saved

    Cons

    After the last update, it seems to freeze up occasionally

    Review Source: Capterra
  • Bianca from Worldwide Pest Control

    December 2016

    Customer Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our experience with EPAY has been exceptional! A company with over 100 employees EPAY has made this a smooth Time and Labor experience.

    Review Source: Capterra
  • K from CAG, LLC

    Number of employees: 2-10 employees

    December 2016

    EPay Utility

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The tools that EPay offer are fantastic for a business either large or small. The customer support is top notch.

    Pros

    Ease of Use

    Cons

    Pay vouchers should have an auto send feature to send documents to employees

    Review Source: Capterra
  • Steve from McCarthy Tire and Service Company

    Number of employees: 1,001-5,000 employees

    December 2016

    McCarthy Tire and EPAY

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The EPAY payroll system has saved us thousands of hours and thousands of dollars annually. The system is very user-friendly and what is great is that it interfaces with our payroll system so you do not have to change the way you do business to get a payroll system. The support is terrific and you can get in touch with someone 24 hours a day. I would recommend the system to any business that wants to save time and money.

    Pros

    Simple to train and learn on your own.

    Cons

    A few bugs in the new release that are being addressed.

    Review Source: Capterra
  • John from KMSSA

    Number of employees: 1,001-5,000 employees

    December 2016

    Great Customer Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Always a friendly voice on the other end of the call. I appreciate the dedication of the staff to always follow up and communicate in detail ever request we send out.

    Pros

    Easy to navigate

    Review Source: Capterra
  • CHRISTIAN from ISS FACILITY SERVICES

    Number of employees: 10,000+ employees

    December 2016

    Impressive Product!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been customers for over 2 years and we are very pleased with the service we have been provided from the A+ Support and Customer First attitude to the ease of use in setup and navigation of the system.

    Pros

    Ease of Use.

    Cons

    Lacks a few functions (we are on 6 currently).

    Review Source: Capterra
  • Karin from United Road Towing

    April 2016

    Not very user friendly.

    Ease-of-use
    Quality
    Support

    Since the last update done, employees that have been using it for several years are now finding it now so user friendly. Maybe if there was a tutorial or a webinar showing how to view the time sheets or make changes, this seems to be where they are having the most trouble.

    Review Source: Capterra
  • Camila from ESS

    April 2016

    Blueforce Review

    Ease-of-use
    Quality
    Support

    the system works well for the most part; however, there some glitches here and there once in a while. I like it but it could be a little more intuitive.

    Review Source: Capterra
  • Lee Ann from Advance Management & Investment, LLC

    April 2016

    Fantastic!

    Ease-of-use
    Quality
    Support

    With the update to B7, the dashboard and layout is more user friendly than the previous version and has a cleaner, sleek look to it. Customer service is always a huge help and being able to reach out via the online chat is much preferred over the phone.

    Review Source: Capterra
  • Megan from Midwest Maintenance

    April 2016

    I enjoy using the software. It's user-friendly and has adequate reporting tools.

    Ease-of-use
    Quality
    Support

    The pros about the system are the reporting, import/export, and time card tools. They are easy to use and access the data needed. Cons is the system only allows you to go back 93 days from the current date; this should have a longer time frame so the customer can access themselves. Another con would be the reporting when printed in PDF, does not have a layout design to make the reports look like official reports.

    Review Source: Capterra
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