Branch

RATING:

4.58

(694)

About Branch

Branch enables businesses to accelerate payments to their workforce with our comprehensive workforce payments platform. Companies turn to Branch to empower workers with tools like instant payments, free earned wage access, and cashless tips/mileage reimbursements. As part of our platform, workers receive the Branch Wallet: a digital wallet backed by a fee-free checking account, optional debit card, financial wellness tools, and rewards. With our holistic pay solutions for both W-2 and 1099 workers, companies can streamline processes, reduce costs, and increase talent retention. Over 500 industry leading organizations trust Branch for their workforce payments. Customers like Jimmy John’s, Uber Freight, and Kelly experience greater efficiency, worker loyalty and retent...
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Branch Reviews

Overall Rating

4.58

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 684 reviews

User Profile

Betsy

Verified reviewer

Industry: Retail

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2018

Branch Messenger has always been easy and convenient to use.

Pros

I love that all you have to do is post the picture of the schedule and it will automatically list all the people working that day and it alerts everyone automatically. I think it is extremely convenient and I never miss a shift this way.

Cons

I don't think that there is a lot to dislike about Branch Messenger. Whenever I had issues with the app, customer support always got back to me quickly. I think that there is this one glitch when I look at the picture schedule and go back, the bottom tab that lets me navigate disappears so I have to exit out of the app and restart.

User Profile

Brett

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Restaurants

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

August 2019

Needs some improvement with functionality

Overall, I think it can be a really helpful software. A few changes would need to happen for this to occur.

Pros

I like the overall idea of the software and it helps connect employees together for scheduling issues and to communicate. It’s also good to keep up with my schedule and finances all in the same place.

Cons

I tried to get a advance and i had trouble connecting my bank as well as many other people I talked too. Customer service was quick to respond, but the issue is still not resolved.

Amy

Company size: 2-10 employees

Industry: Food & Beverages

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

September 2017

Overall I really like this app

I like the scheduler and the ability to share these things with staff easily. I love the shift swap so that i don't always need to be the one looking to replace someone's shift

Pros

I love the scheduler and the ability for employees to shift swap. It saves time and energy for me that could be used else where

Cons

I have trouble with the transition from the main page to the shift or shift swap page. It sometimes will not change or takes forever

Tiffany

Company size: 2-10 employees

Industry: Food & Beverages

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2022

Love the hole app

Pros

This app is great I use it as my personal bank and have my payroll check deposited into this account and I have had no issues whatsoever and the instant cash advance is wonderful feature to have love it

Cons

There isnt anything to say bad about this app it's Great all the way around

Jessica

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

FUNCTIONALITY

5

May 2022

Best way to send users to a destination based on their device

Pros

They are life-saving if you are marketing an app.

Cons

Nothing , the platform handles everything well

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