Product Review

Overall I am very happy with Centercode and would recommend them to any customer research group looking to conduct Alpha, Beta, or Field testing.

Pros

Centercode is an excellent tool that helps Bluebeam organize test participants and run multiple simultaneous customer validation projects. Being able to use data science to turn the "voice of the customer" into actionable business intelligence has made our products better and helped foster a sense of cooperation and trust between Bluebeam and our Customers.

Cons

The administrative interface takes a while to get used to. I was a DBA for several years so the "data model" and filtering make sense to me, but for some of our design and product users the ability to review feedback has been a struggle.

A great product with even greater support

When I first began using Centercode, I had not built a relationship with their support and relied solely on the suggested methods of the people in my role before me. At that time, I was not a fan of Centercode and felt the platform was cumbersome; however, once I reached out to Centercode I learned that many of the things I was taught internally were not the right way of doing things and the support TRULY retrained me into how to work with the product. Once I removed my learned bad habits, it changed everything and I am in love with this tool and what it can do. Using this product correctly (which is a loose term, because once you know what it can do, there are so many ways you can use it) has saved me time and my company money and has improved customer engagement in testing.

Pros

The greatest feature of the platform is the customization and custom automation. If you put in the work to seek what can be done, you will find plenty of ways to automate or simplify so many things. The support is very helpful in getting you on the right path, as well.

Cons

My only real complaint about the platform is the process of implementing complex filters. At the time of this writing, creating a complex filter requires cycling through filtering, implementing the filter, then filtering again, etc. In speaking with Centercode, they are already in works of improving this process to be more streamlined and I am confident that will improve this.

Music technology is a long-term experience

Centercode is an one-stop-solution for private beta testing. There are great things about it and things that could be improved. At any time the Centercode Team will be there for you, to train or explain to you how things work. So overall it's a pretty good experience.

Pros

Centercode helps with getting long-term feedback from a dedicated community of (private) beta participants. It's an all encompassing tool supporting our needs for: - hosting and communicating with our UR & QA communities - collecting unsolicited feedback (forums, suggestions) - collecting focused, solicited feedback (surveys, emails)

Cons

Workflows are abstract and usually there is one, abstract way to setting something up. The IA is mostly centered around artefacts not workflows, which doesn't help. If you don't use or set up workflows all the time, you need to constantly relearn a lot. This can lead to fewer users (internal users, like designers or developers) engaging with the software. The whole user experience definitely leads to a bias in external user participation, only technically inclined people will participate actively on this platform.

Single Platform to Manage Alpha/Beta Programs

I think the positives definitely outweigh the negatives - so glad to have a single platform where I can manage, collect, and review alpha and beta feedback. Not sure how I lived without it!

Pros

Centercode is a fantastic solution for any org wanting to run an efficient alpha or beta program - it allows you to manage the entire end-to-end process in one platform. Onboarding users is a breeze - the platform allows for surfacing of appropriate NDA's, the builds that you want the users to access, and all of the tasks that you want your users to tackle. We leverage the forums to encourage feedback and discussion from our testers, and to promote discussion between testers. Their online guides + educational materials available online a superb and super helpful.

Cons

The overhead of setting up a project is not always intuitive - you sometimes end up digging through the various Project Tools to determine where things need to be setup. The way Centercode has determined you should gather feedback is okay 90% of the time - on the odd occasion that you need to run an alpha with a little less overhead for gathering feedback, it can be a little rigid.

Centercode review

We have a centralized place for interacting with our customers, the tool helps create a focal point for this interaction. Due to the flexibility of the tool, we can integrate other components we need to complete our workflow like Jira, file attachments, links to surveys, etc. I use some of the advanced features, when I have time to figure them out (i.e. tasks), so that is also great. Also Centercode provides excellent, responsive support to any questions we have.

Pros

Great forums, work on many devices (computers, tablets, etc) Love the integration with Jira, helps get items in our backlog Love the ability to host files, attachments Love the 'tasks' feature for users (though I wish it was simpler) also love the reports feature (though I wish it was simpler) I love the ability to get data on our participants

Cons

Forum usage, admin, etc. is quite straight forward; however, ease of use for all the extra features is very, very low. Even creating tasks involves many steps that are not always clear. I would like to use CC to generate surveys but again, it is too complex so I use Survey Monkey instead. Also I wish reports were much simpler and faster to generate because the data within them is so valuable.