ClockShark Software

4.71 / 5 (851)

About ClockShark


ClockShark is a cloud-based time tracking system that helps businesses in the construction and field service industries to manage their mobile workforces. Features include time and attendance tracking, employee scheduling, emailed alerts, kiosk time clock and more.

ClockShark offers mobile applications for iOS and Android devices that allow field workers to keep track of their schedules, clock in and out and attach photos and files for specific jobs directly to timesheets.  Managers can also monitor their employees' locations and get real-time status updates of a particular job.

Additionally, ClockShark features job costing functionalities and also helps users to maintain and manage audit logs and timesheet edits. It supports integration with various payroll and accounting systems such as Sage, ADP, Xero and QuickBooks.

Services offered on a monthly subscription basis. Support is available via phone and online FAQs.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

851 Reviews of ClockShark

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(627)

4 stars

(206)

3 stars

(16)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 851 reviews

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July 2017

Erin from Universall Home Health Care, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2017

Clock Shark has been a very positive and useful asset to our agency. The GPS function is aces!

Clock Shark allows the employees within my agency to clock in and out for their shifts easily and with a GPS time stamp that assists the Admin users to do audits on the employees. As an HR Manager the 'Reports' function within Clock Shark for Admin users is super beneficial in assisting me to complete both my bi-weekly and monthly payroll as it allows me to input a custom range of dates to pull up reports. Being able to select which employees and which dates I need reports on saves time and headaches as I am easily able to complete my Payroll in an hour compared to 6 hours when our agency used written time sheets.

Pros

I like the GPS function so that our supervisors can keep track of where and when employees are clocking in and out from their shifts. This feature has helped us in solving more time theft instances than I'm happy to admit. As the HR Manager, I also love the 'Reports' feature. This makes my Payroll day so much easier.

Cons

There are some features of Clock Shark that I wish were different. These features do not hinder my ability to complete my job so I don't wish to complain about them. For the sake of this review I will list just 1 feature I wish was different (to be fair I have never told the Clock Shark Admin about my frustrations so they can't fix what they don't know). The feature I do not like or wish was different is the 'Notes" section within each punch. It needs to allow for more room to write as we use ours to list our daily tasks at the end of each shift before clocking out and I run out of character room each day. I would also like a feature to differentiate the text bubbles on the time sheets from our task lists and actual punches that need to be fixed for employees. Maybe a different color? It's time-consuming to go in and look at every employee's text bubbles just to find punches that need to be fixed within all of the daily task lists.

November 2016

Donna from Kitchen Places, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Frustration with time & attendance for a small business

I use Clock Shark's time & attendance software for our hourly & salaried employees in the office & field (not commissioned sales personnel). My search for finding this software was a result of being frustrated from an administrative standpoint of dealing with the paper timesheet for many years. No matter what changes I would implement to make procedures more stream-lined, it was difficult to get the results I wanted. Over the course of several years, I had researched and found many time & attendance software systems which would accommodate our needs. However, the costs for the software and maintenance were not feasible for a company our size - small. In 2015 I finally found Clock Shark that met my criteria - affordable, intuitive for the end user, receive timesheets on time to meet payroll, and job-costed correctly 98% of the time. I also discovered that the bonus of this software app was it integrated with Quickbooks payroll and has the capability to GPS track. After a few weeks of test runs with the app last October, I implemented the software on Jan 1 of this year. While there were some minor hiccups at the transition to this new system (mostly user errors), overall it performed well and eliminated most of my administrative frustrations dealing with the timesheet. The by-product of transitioning to this system was that it held everyone accountable and lowered our payroll costs. Since implementing the software, it has made my life easier for payroll and job costing purposes. The other unseen benefit is the ability to check on where your employees are or what they are working on while you are out of the office anywhere in the world that has internet service. It proved to work well when I traveled to Europe this summer. Even though we have a good staff and trust them, I was curious to see what would happen while I was out of town. I quit looking after a few days when I realized everyone was being held accountable to the time & attendance software. And even if I never did look, I had the ability to look at the time clock punch entries at a later time if something was questionable. I'm getting close to a year of using this software app, and overall it has taken away a lot of frustration I was experiencing with timesheets. I've been very happy with Clock Shark overall.

Pros

Ease of use for employees, job cost tracking

April 2018

Leslie from Melvin Mills Roofing

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2018

Straightforward time clock software with easy-to-use app

Saves us money and streamlined our timesheet process, plus integrates with our accounting/payroll software for more specificity in job costing.

Pros

It integrates with Quickbooks! It saves us a lot of staff hours to not have to manually enter time on each employee each week. This is especially true since we have to tie nearly all staff hours directly to the customer and job they were working on, which often is multiple jobs per employee per day. The app is easy to use, so our crew leaders are able to make sure their crew clocks in and out on the job, even when they're on the go and running from one job to another.

Cons

It took a little while to get everything set up just right so that ClockShark would work with all of our other systems and processes, but customer service was helpful and responsive through the process. Once we got it set up right, it's been smooth sailing. Definitely saves us money overall and helps us keep job costing reports accurate since all staff hours can be tied directly to the job they were working on.

Response from ClockShark of ClockShark

Replied April 2018

Hey, Leslie! Thanks so much for sharing your experience with ClockShark here on Capterra! Glad to hear everything is going so well, and that you're saving time and money using automated time tracking w/ QuickBooks! We'll be sure to pass along your compliments to our Customer Success team. They'll appreciate your shout out, and of course, they're always happy to help if you need them. :) Glad to have you as part of the ClockShark team, Leslie! Have a wonderful rest of your day! -Morgan @ ClockShark-

October 2017

David from Professional Legal Services & Investigations, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

I have tried several different time trackers since I opened my business and this is the best.

The ability to easily track employee hours. They can add notes and even attachments when using the app. The software works with Quickbooks and makes it easy to export time sheets directly into Quickbooks.

Pros

I like the ability to designate which jobs different employees can access. The software has gotten better over time and the owner/developer is very responsive and obviously cares about the quality of their product. They continually ask what users want to see added and have instituted changes I (and many others) asked for. Employees are reminding to clock in and out when they hit designated geofences. I use this for my office staff as well as my investigators who work in the field.

Cons

I really don't have any issues with this software. Maybe the ability for the software to text message reminders as well as send push notifications would be nice.

Response from ClockShark of ClockShark

Replied January 2018

Hey, David. Thanks for sharing your review of ClockShark here on Capterra. It's the perfect forum for sharing what you'd like to see added to the product, and we love your feedback. The suggestion to have a text message reminder is one we get frequently, so I'll add your support to that idea in our Voting Page so it can get more traction. I love to hear that the GPS Fences are reminding employees to clock in and out from the field, and that you've noticed all the many improvements we're continually making to get ClockShark even better for you. We appreciate your letting us support your company. If you ever need anything, please let us know. All the best, David! -Morgan-

August 2018

Haley from Vintage South Construction Co

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

August 2018

Love it!

I love Clockshark. They are always on top of their customer service and I feel cared for and valued as a customer any time I come to them with any questions or concerns whatsoever. I have never seen this level of customer support from any other company, which only reinforces our decision to go with them in the first place! It was exactly what we needed and were looking for!

Pros

I love this software because it consolidates the time/payroll keeping process. It simplifies something that can get really overwhelming and helps us to keep a closer eye on what jobs to bill for labor! It's awesome. We love it.

Cons

The only thing about it is the phone app - I would like to see some upgrades to the app! It looks different on the Boss's phone and both of our employees phones too. For younger folks who grew up in the technological world it seems simple, but for someone who did not it can get confusing. I would just like to see the phone app streamlined a little bit!

Response from ClockShark of ClockShark

Replied August 2018

Hey There, Haley! I'm kind of a numbers nerd, and I counted that you used the word "love" 4x in your review. We LOVE to hear that! So glad to know that ClockShark keeps things from getting overwhelming, and allows you to better track hours and keep billing accurate. We work hard so that you will love ClockShark, and we're mega glad that you do. Also, thanks for the feedback on the mobile app. Our development team is sprucing up the experience in the app, so you should see some streamlined features soon that make using it even easier. :) We're really thrilled to have you as part of the ClockShark team, Haley! I'll be sure to pass along your appreciation to the Customer Success team. Never be shy about reaching out to them with questions, or if you just want to talk to the friendliest sharks in the world. Have a great weekend, Haley! -Morgan @ ClockShark-

August 2018

Tara from Capone Construction Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2018

Good Construction Time Clock, easy to use with great customer support.

Everyone can clock in/out from their own phones and since there is GPS you can see exactly where they are when they do to prevent fraud. This software makes it easier than using traditional time clocks or paper since employees are always going to different job sites with construction.

Pros

I like the app and how easy it is to use for all employees. They are always making updates and now you can link. ClockShark to QuickBooks. The customer support is great, it's very easy to start an online chat and get help. I think it is easy for most people to learn and the admin features are not complicated either. The price is also lower than most that I have researched!

Cons

The app does not run as well on older phones, it used to sometimes have issues allowing employees to clock in or out that had phones that were more than a few years old.

Response from ClockShark of ClockShark

Replied August 2018

Hey There, Tara! Thanks for sharing your experience with ClockShark here on Capterra! We're really happy to hear that ClockShark is easy to use for your team, and that the QuickBooks integration has been helpful too! We're always adding new features, so we'll keep you updated on those! Glad to have you on board the ClockShark team, Tara! If you ever have any questions, suggestions, or you just want to chat with sociable sharks, feel free to reach out! Have an excellent week! -Morgan @ ClockShark-

January 2018

Justin from Cascade Home Improvement

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Clockshark has taken the paper waste and time out of our payroll and streamlined the whole process!!

Easy hours and job tracking for the whole company. Billing has been streamlined and insurance needs are easy to assess. Payroll is now easy to verify and check periodically. This software has also greatly increased our flexibility as employees can go straight to the job site and clock in on their device.

Pros

Being able to track each employee digitally is huge, but the biggest issue for our company is the accountibility to track each hour to a specific job which in turn saves us thousands annually in insurance costs. With ClockShark we are able to track who worked what job and when, which allows us to only pay insurance premiums when we actually use and need it versus being charged for the year in the most expensive bracket they can put us in.

Cons

Not being able to turn off the GPS tracking from the administrative side of it. The GPS tracking function is helpful at times, but if always left on it drains the device battery nearly instantly. To circumvent this, every one of our employees must go into their settings and specifically disable the GPS for it on their phones. Our less than tech savey employees have struggled with this.

Response from ClockShark of ClockShark

Replied January 2018

Hey there, Justin :) By George, that's great to hear that using ClockShark has resulted in instant savings and accountability for your company. You might be one of our first customers who's shared the impact using ClockShark has had on insurance payments. Saving thousands annually: how fantastic! Keep us in the loop on all good things you keep noticing. And that's a great observation about the GPS. In each employee's profile in ClockShark, you can disable the requirement for GPS Trak and GPS Location Services, but employees should also disable it in their device. Where to do that in a device isn't always readily clear, so if any of your employees need help finding that, feel free to let us know. Our customer success team is always ready to help. :) Payroll, billing, hours-tracking: thanks for sharing all the things ClockShark has helped out with, Justin. Glad to have you as part of the ClockShark team. Have an excellent rest of you day!

March 2018

Anna from Aiello Plastering Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

As administrator I'm happy with overall functionality but employees are having a hard time.

Job costing

Pros

We bought it primarily for job costing and tracking of where the crew is. We started out with everyone using it and now I have to constantly go in and edit everyone. A few of our guys got new phones and they don't remember their passwords to download app. I'm in the process of having another crew meeting to get everyone but on board. This is becoming very frustrating and taking a lot of my time because it's not being used like it should. That's no fault of the program but lack of communication with the crew. I'm considering having two foreman in charge of entering everyones time each day. I may need some help with training them on that!

Cons

Many areas in our county dont get cell service which messes up their times. Also, our crew is all hispanic and they don't understand the importance of clocking

Response from ClockShark of ClockShark

Replied March 2018

Hi there, Anna! So glad to hear that as the administrator, you're loving the app's features and the easy job costing. That's wonderful! :) Since you mentioned re-educating your employees on best practices within the ClockShark app, I wanted to share that we'd be happy to help you out with that. If you need any resources, have any questions, or just would like someone to cheer you on, feel free to give our Customer Success team a quick message at hello@clockshark.com. Of course, you're always welcome to give us a call too @ 1.800.828.0689. We're here to help! The CrewClock feature sounds perfect for the two foreman you plan to have enter employees' timesheets. So glad to have you as part of the ClockShark team, Anna! I hope you have a spectacular Wednesday! -Morgan @ ClockShark-

June 2017

Melanie from High Cascade Painting & Construction

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2017

One of the best business management tools we have

Pros

Easily track employee time, create time reports by employee or job. No more need to text an employee an address - it's on a Clockshark. No more unreadable or late time sheets. Time is tracked not only by job and location, but by task. This has enabled us to have more accurate billing on time and material jobs. We are also able run reports that show time for different activities, which helps with insurance reports. At any time of the day I can logon from my desk top and see a map of where our employees are working, and what time they clocked in. Clockshark is constantly updating features, adding to the value of the software.

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