The customer service throughout the process was excellent.

The vendor is very responsive; the price is on the lower end of others we looked at.

The software is easy to use, easy to setup, fully customizable and aesthetically pleasing. The 'tag' system, and the ability to incorporate these notes into the formal reviews is a favourite feature.

This causes some approvals to get deleted and the process has to restart. The interface is very limited and staff doesn't really use it throughout the year, only during review time.

That ability to save time in executing the process allows for more time focused on coaching than on facilitating the process.

It's a useful platform for employee reviews but needs improvement.

Not sure if it's our HR department or it's the software. We were very confused about the process.

CRG emPerform has been a great partner in our launch of online performance management.

Once you know how to build one element  in the system, it was easy to build something else since the platform is so consistent with its features and build-out functionality.

We chose emPerform because of it's ease of use, it met our immediate needs and had a reasonable price point.

Excellent experience with an excellent product and high-performing support team.

EmPerform is a very easy and simple tool to use. The support team has been of great assistance, quick in responding to my inquiries, and always available to reach out to.

Very robust yet intuitive system that is straight-forward to use both as an employee and administrator of the system.

We have been impressed with the ease of functionality the system provides and the helpfulness of the customer support team.

EmPerform did not disappoint. The implementation team was able to mirror our current process on the platform.

I had the good fortune of working with CRG emPerform on the renovation of our Talent Management Initiative. It stood out as one of the most complex projects undertaken by our organization.

While it has a ton of reporting capability, it is a bit difficult to find what you need at times and drill down into the reporting and data.

Emplementation with Lonnie was very thorough and helpful. Customer service is very responsive.

As administrator, I can reset workflows easily, change messaging, track progress with ease.

Our interactions with all stages of implementation and continuing support have been excellent.

Ease of use, flexibility , tech support, help with reports, tags are awesome,  others are happy with the system.

Overall, I would recommend them to anyone for the user friendliness of  the platform, the customer support, and their dedication to continuous improvement and enhancements based on our feedback.

Emperform is efficient and easy to use for all.

I like the ease of use from the HR perspective and the ability to see exactly what the employee sees within the system when trying to help them.

Honestly, the thing that makes isolved worth it is their customer service. They are quick to respond to issues that come up and are always happy to help.

It cost more money to have iSolved than it would (including risk) of having paper time cards.

We had been with Paychoice, then Sage, then Isolved. Launch was terrible with no help.

None of that matters if no one can help when a problem arises.

Customer service blamed THEIR in-house mistakes on us. Just a MISERABLE experience at every turn.

The check stub viewing app, while integrated into the mobil app, requires the use of a completely different login and stupidly complex password.

I solved is a great HRIS tool to integrate and streamline hiring, onboarding, payroll and benefits all in you place.

I am very pleased and feel I am getting a great value for my money.

It was a product that had integrated several partner products into one, which always means glitches and problems as information is translated from one system to another.

Basically, we were never able to use the product but were required to pay for an entire year.

That we are able to put our employees information into, so it stores it safely.

How complicated to run reports, how difficult it was for employees to use.

They completely ignored this request, not responding to it at all.

Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company.

Netsuite is a bottomless pit of despair. Getting help shouldn't be so hard.

We love that the iSolved platform integrates HR/PR functions and that employees and supervisors are empowered to make basic selections/entries.

ISolved is a great system and I love that there are new updates all the time.

The software is robust enough to create and manage all of your employee benefits.

Great option if you are looking for a software focused on HR and benefits without payroll.

I like that the platforms are easier to navigate through. I like that you have several options as far as time and payroll go.

ISolved has been a great help and definitely keeps our business organized.

I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.

Our payroll company was bought by iSolved this past year & the transition was a NIGHTMARE. We have already transitioned to a new company because their customer service is horrendous.

Months with various tax issues and no follow up costing us fines with a neighboring state. We have wasted so much time just trying to get people to call or email us back.

The contract only allows a small window to cancel the service. If you miss your window, you will be paying for an entire additional year.

ISolved lends well to quick and efficient implementations. The Payroll processing component is user friendly (for the most part) and helps our clients streamline their payroll processes.

Overall, we are very satisfied with the software and the customer service that we have received from the software.

Saying you need to authenticate yourself after working for 3-4 weeks. Very frustrating and time consuming.

The software is difficult to use on a smartphone.

Have to login multiple times to access my payroll. Waste of my time and very frustrating.

Not easy at all to transfer my records from their system to my system when you leave their company.

My accountant is completely baffled at the poor job they have done- the mistakes are simply inexcuseable.

One of my biggest problems has been billing. I was charged 800.00 in one month for two payroll runs.

US Dollar

emPerform is a hybrid employee performance management solution that helps organizations to automate performance reviews and align, develop and retain talent. It can be deployed either on-premise or in the cloud.


emPerform helps users streamline core talent management operations, from online appraisals to goal management, 360&deg; feedback, succession planning, competency development, pay for performance and analytics.


The features included in emPerform are configurable, allowing users to adjust the layout, language, rating scales and workflows. The solution integrates with other applications including a company’s HRIS, LMS and/or payroll solution. emPerform includes a library of competency-based appraisal templates that companies can choose from.


emPerform tag feature is built into the solution, letting employees and managers send feedback and archive performance notes year-round. These tags are accessible within performance appraisals, giving managers the feedback they need for performance assessments.


Support is offered via phone, email and through an online knowledge base.



LongDescription

Commenting/Notes

Employee Management

HR Management

Surveys & Feedback

360 Degree Feedback

Performance Management

Progress Tracking

Skills Assessment

Succession Planning

Approval Process Control

Projections

Rater Selection

Individual Development Plans

Goal Management

Pulse Surveys

Assessment Management

Self Service Portal

Appraisal History

Performance Metrics

Training Management

Review Cycle Tracking

Benchmarking

Question Library

Performance Review Management

Self Assessment

On-going Performance Tracking

Workflow Management

Customization

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Competency Management

Compensation Management

Customizable Templates

Peer Appraisals

Dashboard

Ratings/Reviews

Customizable Branding

Goal Setting/Tracking

Reporting/Analytics

Employee Profiles

Feedback Management

Customizable Forms

Performance Appraisal

Negative Feedback Management

Onboarding

Employee Recognition

Weighted Performance Measures

Windows 7

Windows Vista

Windows XP

Web browser (OS agnostic)

Windows 2000

Windows 8

emPerform is hands-down the best value available. For less than most vendors charge for a single module, emPerform includes all of the configurable and powerful functionality needed to assess and reward performance and build a competitive talent base.  

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

emPerform

In Person

Live Online

Webinars

Documentation

Videos

isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today’s People Heroes – HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 6 million employees and 168,000 employers across all 50 states – who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk.

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