Deputy

Deputy

RATING:

4.64

(598)

About Deputy

Deputy is a cloud-based human resource management (HRM) solution that provides employee management and scheduling functionalities. Deputy's rostering application can calculate overtime and provide capabilities to schedule staff. If a team member cancels their shift, managers can send a shift request to their next available staff member and fill the shift’s space. In addition to time/attendance and scheduling, Deputy incorporates other features that include a communication platform that creates a way to generate announcements in a single space for all employees. Deputy also supports integration with several payroll platforms on the market and offers performance management functionalities to the users. Support is provided via phone, employee guides, and other online resou...

Deputy Pricing

30-day free trial, no credit card required. Scheduling: $2.50/user/month Time & Attendance: $2.50/user/month Premium: $4.50/user/month Enterprise: Please contact for Enterprise pricing Flexi: For businesses that run large, short term events like conferences, catered functions and festivals (access to Premium features for $2/user/week)

Starting price: 

$2.50 per month

Free trial: 

Available

Free version: 

Available

Deputy workforce management
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Deputy Reviews

Overall Rating

4.64

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 570 reviews

User Profile

Shari

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Consumer Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

November 2021

Best Scheduling App Ever

Pros

I've used the software for over a year now and it makes my day to day life as an independent contractor a breeze. I can grab shifts posted by the managers shortly after they're published and can offer them up or swap them easily if I can no longer work a taken shift. I can request for leave, take a break during the scheduled shift and also view how many hours in total I have for the day, week, month in the schedule section. Their app for phones also allows you to grab, offer and view shifts and you can clock in or out on it. I especially love the seconds feature and the app being able to show me the time in my work's time zone VS mine so I'm never confused.

Cons

It's a little slow when grabbing shifts, like you are unable to just click/accept shifts back-to-back and have to wait like 30 seconds per accepted shift for the page to load and show that you've accepted your shift. There sometimes is also a lag when starting/ending a shift and you have to ensure it was clicked properly or shows you've started/ended after the page finishes loading or you could end up being late or stay clocked in.

Sasan

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

November 2022

No live customer service

Pros

great User interface, lots of integration options ( ours doesn't work well ), fairly snappy

Cons

Customer service just horrible. Everything is communicated via tickets. No live chat, No live phone number, nothing. When something happens they ask for a picture, so you gottta go, replicate the problem, take a screen shot, send it to them and then wait god nknows how long for someone to get back to you. so frustrating

Julie

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered

EASE OF USE

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

January 2022

Worst customer support ever

Pros

It is easy to schedule, roster available on smart phone and has a time clock system so employee work hours can be tracked and monitored.

Cons

If a software is going to suit many businesses (as advertised) the company needs to be open to discussions with all types of businesses so that the software is adaptable. This does not happen. The customer support is atrocious. You get a robot answering then a online chat forum. It is time consuming to interact with this forum - they waste time repeating your questions, responses are very condescending, they have no power to make any changes. For example, I have for the last month requested that someone from the country I live in and is involved with the software design(and therefore have the ability to make changes) contact me (?telephone) I have finally been told that even if they call they will not be from within the country I live in - and therefore are just one level higher in the overseas call centre. One frustrating example - the time clock system is an important part of any rostering system - and they have just issued a new feature where staff can clock in and out from home, without any consultation or ability to turn off this feature. While this may suit some businesses it does not suit mine and I am sure I am not alone. Unfortunately this leaves the door open for staff to be fraudulent and defeats the purpose of a clock on/clock off system.

Michael

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2022

Easy to use scheduling system

Easy to use as an employee and looks easy to use from an admin perspective. Never had a problem with my timesheets!

Pros

As an employee who has used this for 5+ years this is an easy program to use within a small business. I clock in, clock out and can edit my time if needed. I can offer shifts up and accept or look for more all within the app. I like being notified when new shifts are offered as well via text and can accept them without even opening the app. I wish the calendar in deputy would sync with my apple calendar so I didn’t have to manually enter my deputy shifts into it.

Cons

I wish the calendar in deputy would sync with my apple calendar so I didn’t have to manually enter my deputy shifts into it.

User Profile

Kevin

Verified reviewer

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2018

The team at QB Gelato is very pleased with Deputy. It is easy to use and the team members love it!

Pros

As QB Gelato continues to grow we are finding the tools within Deputy to be extremely valuable. For example, we have set up our 'Opening, Closing & Daily Checklists' in Deputy under tasks which allows us to run our business as paperless as possible. In addition, it gives Management the ability to check-in and see if tasks are being completed when not at the shop. Being able to communicate updates to the team members and request a confirmation that they have read the communication is brilliant. I look forward to putting the scheduling module to the test this summer as we are adding on a mobile truck to our business. I have no doubt Deputy will exceed any scheduling requirements. My final comment has to do with processing payroll and the integration between Deputy and our payroll system. Having this integration feature is such a time saver. It literally takes less than 5 minutes to run payroll as the hours from Deputy import seamlessly into our payroll system. We are extremely pleased with Deputy and highly recommend this software application for scheduling. A final note... support is excellent!

Cons

At the present time there is nothing we dislike about Deputy. The support team is always there to guide you through issues.

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