eNETEmployer Software

4.24 / 5 (33)

About eNETEmployer


eNETEmployer is a cloud-based payroll management platform that helps process and record employee payroll and records such as bonuses, wages, deductions and more. Designed for all business sizes, it lets HR managers define custom formulas, reports, spreadsheet layouts and workers' compensation board settings.

Features of eNETEmployer include individual employee accounts, templates, tax filing, printed check or e-mail pay statements, user authentication and salary calculations based on time/deductions/benefits. It lets users create and manage Records of Employment (ROE), year-end slips for T4 and T4A's and Electronic Funds Transfer to employees’ bank accounts. Additionally, it provides functionality to filter and sort data in groups and generate detailed custom payroll reports.

eNETEmployer integrates with third-party accounting, automatic tax calculation and funding software. The pricing is available on per employee pay run basis and support is extended via phone, email and online sessions.



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Supported Operating System(s):

Web browser (OS agnostic)

33 Reviews of eNETEmployer

Average User Ratings

Overall

4.24 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(15)

4 stars

(12)

3 stars

(5)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 33 reviews

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September 2018

Tanja from Gears Bike & Ski Shops Limited

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2018

My inputting experience.

I really do not think this is the most user friendly system.

Pros

I like that you can review your results easily before submitting the payroll. I also like that the results are accurate.

Cons

I do not like that I have to wait after every keystroke for the computer to think. This is extremely irritating.
I find it very difficult to change an employee from hourly to salary. The vacation gets messed up and I have need help every time to fix the errors. Still not clear on how to do this correctly. I also have the same problem when changing the vacation pay rate.
I also do not like that in the earnings area there are several lines for an employee but when you go to the next screen, you no longer see the employees name.

Response from CanPay Software of CanPay Software Inc.

Replied October 2018

Thanks for your review. I see you have shared a number of great things about the program! For the other items, let's see if we can assist: 1) If you find the system pausing after each keystroke, then you may have the "Edit All" option activated for the screen and/or you may have the Edit Mode features turned on at all times. If the current table has many rows and columns visible, the Edit All and Edit Mode commands will use an increased amount of your system resources. These two options are best used when you have a limited number of rows only. Edit Mode can be deactivated in the Payroll tab's Options screen. Edit All is button that appears above the table for all program screens. 2) When changing an employee from hourly to salary, you may find that using an employee template will help. Please contact me at the email shown below and I can walk you through the steps. 3) Can you elaborate on what you mean by "can no longer see the employees name".. I'm sure we can help.

September 2018

Colleen from Mayne Island Building Centre

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2018

review of enet payroll program

The support people know their stuff. I have been pleased with support; however, I don't feel that I should need support as often as I do considering the amount of time I have used the program.

Pros

I like that it provides a secure on line way for me to deal with payroll. I like the end result. I like that I do not have to try to know all there is about payroll rules and regulations. I like that I do not have to submit deductions, it is done on my behalf.
I assume there are checks and balances for verifying that my reporting and payroll entries are consistent and anomalies would be brought to my attention. I assume if my payroll was audited your system would live up to the scrutiny.

Cons

I find that the program is not user friendly. The program is not intuitive to use. I have been using the latest format since it came out and I still do not enter the system feeling confident that I know what I am doing. I do not like the window for reports. I do not like how to pick the paydate and that it does not advance on its own to my next paydate. I do not like the layout and unless I hide alot of the columns it is impossible to see things at a glance. There is too much scrolling that needs to be done. There was one area that was not being done correctly on your end and I had to figure it out and inform your staff and I am not a payroll expert.

Response from CanPay Software of CanPay Software Inc.

Replied October 2018

Hi Colleen, Thanks for your review and for your candor. I see you have shared a number of great things about the program! For the other items, let's see if we can assist: 1) Yes, the eNETPayroll interface is quite different from the new eNETEmployer. While an overwhelming majority like the new spreadsheet approach, several users to miss the simplicity of the original look and feel. I see that you've already used the Customize View feature, but have you also "reshuffled" the columns (instead of just hiding the unused ones)? If you couple that feature with Filter on each screen, you should be able to arrange the screen and view exactly how you need. 2) Can you elaborate on the advancing pay date for the Reports screen? Currently, the program is set to advance to the next pay date automatically. Perhaps a setting or two has been adjusted and is preventing that from happening. Please email us at sales@canpay.com if you wish to discuss further details!

September 2018

Lee from Newmarket Home Hardware

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

September 2018

Good program

All account reps are great and very helpful. Program is quick to input

Pros

fast input, accuracy, online access from anywhere

Cons

all screens should default to alphabetical surname, changes are made to the program without informing the users, pay statements should email out automatically on the pay date

Response from CanPay Software of CanPay Software Inc.

Replied October 2018

Hello Lee, Thanks for your review and for your candor. I see the program is working well for you and that you have shared some good things. For the other issues, let's see if we can assist: 1) You can sort all relevant screens by alphabetical surname. Simply use the Filter feature on the desired column, and then use the Customize View button to Save the view. Now each time you revisit the screen, the filter setting will be retained. 2) We list current changes (and upcoming changes) in the Payroll News newsletter. Please subscribe today (it's Free) and you will see the changes that are planned as each issue arrives in your email Inbox. 3) Pay statements cannot be mailed automatically because the payroll admin needs to confirm that all of the pay run details are correct. Manual interaction is required in order to avoid errors being sent out automatically. Please email us at sales@canpay.com if you wish to discuss further details!

September 2018

Lorena from H. F. Lumber / Home hardware

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2018

eNetEmployer

Pros

I appreciate the customer support that is offered. I always have a response within 10 minutes for any questions I might have.

Cons

At first I had some difficulty learning the new systems and procedures. But now I realize just how intuitive the software is and can find any info I need for payroll quite easily.

Response from CanPay Software of CanPay Software Inc.

Replied November 2018

Hi Lorena, Thank you for your review and for your continued support of the eNETEmployer program. I'm glad you were able to learn the program eventually. To aid in the learning process for upcoming features, have a look at our online tutorials and video links. To do so, simply press the key from any program screen to view contextual help for the screen. Then use the Tutorials link to view step-by-step lessons for most program setup features. The videos on our YouTube channel will also assist. In addition to our Payroll module, we've recently launched a new employee recruitment/Applicant Tracking feature and hope to have our HR component ready for use in the near future. Please email us at sales@canpay.com if you wish to discuss further details!

September 2018

Glenn from Richards Home Hardware

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2018

payroll review

An inexpensive way to manage my payroll from anywhere I have access to to the internet

Pros

everything in one application although the old one was much easier to navigate

Cons

You have to access so many screens to set up an employee

Response from CanPay Software of CanPay Software Inc.

Replied October 2018

Hello Glenn, Thanks for your review. I see the program is working well for you and that you have shared some good things. For the employee setup issue, let's see if we can assist: 1) Instead of having to navigate through each of the first 6 screens under the employee menu, you can use the Customize View feature (in the Setup Employee screen) to show ALL of the columns. This customized view will show you all of the available columns that need editing in one easy screen. Here is a link to the video tutorial for the customize view feature: https://youtu.be/dp3oB6VSh_M 2) You can also use employee templates to speed up the process when adding a new employee. Here is a video on employee templates: https://youtu.be/11XGaz2tFH4 Please email us at sales@canpay.com if you wish to discuss further details!

September 2018

Lana from Petrolia Home Hardware

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2018

Easy to use and value for money

I have saved so much time with payroll. The cost far outweighs my time! The staff love the direct deposit, and I love that I never miss a stat remittance deadline! So easy to use!

Pros

It was so easy to get set up and maintain.

Cons

A bit difficult to use when viewing on my phone.

Response from CanPay Software of CanPay Software Inc.

Replied October 2018

Hi Lana, Thanks for your review. I see the program is working well for you and that you have shared some good things. For the mobile issue, have you tried adjusting the text size using the Text View Icons that are located above each table (specifically, the icon that shows a capital letter "A" with a + sign beside it)? These icons are used to control the size and attributes of text in the data tables. For example, if you are working with a smaller phone or laptop screen, you can use these features to increase the size of your table text. Another good way to use the program on a mobile phone is to ensure that you tilt the hone sideways (landscape mode) - this will make all of the text and controls even larger. Please email us at sales@canpay.com if you wish to discuss further details!

October 2018

Shawna from SHH Pest Control Limited

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

eNETEmployer Review

Payroll takes no time to process.

Pros

It is comprehensive and easy to use. It is user friendly and there is great support available.

Cons

Reporting cannot be exported with different parameters

Response from CanPay Software of CanPay Software Inc.

Replied November 2018

Hi Shawna, Thank you for your review and for your continued support of the eNETEmployer program. I'm glad to hear that your payroll representative is able to provide the service and support that you need. For your reporting issue, could you share a few details about what you are looking to accomplish? eNETEmployer provides highly customizable reporting both from the Reports screen and via export from any other screen in the program. If you can share some details, we can show you how to gather the data you need. Please email us at sales@canpay.com if you wish to discuss further details!

September 2018

Gail from Top Cat Tours

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

September 2018

needs some adjustments

this program keeps overhead costs to a minimum; for a small number of seasonal employees, it is the perfect way to keep staff paid correctly, with T4s provided on time.

Pros

can use it anywhere, not tied to one computer in one place;
not tied to an annual contract - pay per use;
once used to the 'kinks', it is relatively easy to use.

Cons

cumbersome setup;
unwieldy with everything in a long line, suggest a drop down box with entry fields; same for every category of employee setup;
can't delete employee when there is no data involved;

I have used one payroll system or another for over 20 years with little or no issues. This one is far from my favorite. It's just too cumbersome. I needed plenty of help in the setup.

Response from CanPay Software of CanPay Software Inc.

Replied October 2018

Hello Gail, Thanks for your review and for your candor. I see you have shared a number of great things about the program! For the other items, let's see if we can assist: 1) For easy setup, many customers use the online tutorials and video links. Simply press the key from any program screen to view contextual help for the screen. Then use the Tutorials link to view step-by-step lessons for most program setup features. The videos on our YouTube channel will also assist. 2) To delete an employee that has no data (assuming they have not yet been calculated), use the Employer tab's setup Employee screen. This screen shows the "employee pool" and provides a list of every person in the system. 3) To simplify each screen (make them less wide), use the Customize View button to hide columns that you don't use. Then the table will only show the fields and cells you need. Please email us at sales@canpay.com if you wish to discuss further details!

September 2018

John from Redmond's Home HArdware

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2018

Payroll

Saves me time, especially with government paperwork

Pros

The fact that you do ROE's and T4's and summarize hours is great.

Cons

Seemed complicated to learn (not user friendly)

Response from CanPay Software of CanPay Software Inc.

Replied November 2018

Hi John, Thank you for your review and for your continued support of the eNETEmployer program. I'm glad you were able to learn the program eventually. To aid in the learning process for upcoming features, have a look at our online tutorials and video links. To do so, simply press the key from any program screen to view contextual help for the screen. Then use the Tutorials link to view step-by-step lessons for most program setup features. The videos on our YouTube channel will also assist. In addition to our Payroll module, we've recently launched a new employee recruitment/Applicant Tracking feature and hope to have our HR component ready for use in the near future. Please email us at sales@canpay.com if you wish to discuss further details!

September 2018

William from Shelburne Home Hardware Building Centre