Fountain is a cloud-based human resource (HR) management solution that is suitable for businesses across various industry verticals. Key features include custom workflows and routines, which helps businesses to automate and manage recruitment operations of hourly workers.

Fountain offers candidate screening, automatic reminders, executive dashboards and more. It enables candidates to fill in personal information, submit background checks, access training videos and sign agreement documents. Users can also set the solution to automatically send reminders to candidates in the pipeline via SMS and email.

Fountain analyzes multiple data points via machine learning, which helps users to gain information about their hires and adjust specific steps in the hiring process. The solution's executive dashboard allows users to keep track applicants in the pipeline and monitor different hiring metrics.

Support is offered via email and through an online helpdesk.



16 Reviews of Fountain

Overall rating

5.0 / 5 stars

Showing 1 - 16 of 16 reviews

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Scheduling software

Pros

This software allows me to sign up for events with a quick click of the button.

Cons

This software is so easy to use! I don’t have any complaints.

September 2018

Lars from Deliveroo

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Fountain user for 3+ years.

I've used Fountain within our company for processing ten thousands of applicants globally. The customer service has always been excellent and their ability to grow with the needs of their clients is worth mentioning.

Pros

The ability of this company to scale with the wishes of their clients. The features and flexibility you have in the product allow you to scale fast and optimise your flow for different sizes of volume and requirements.

Cons

A great + would be to not restrict applicants to follow the flow linearly but instead being able to switch between stages, even though the stages are not finished yet.

August 2018

Holly from GLAMSQUAD

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Glamsquad and Fountain

We have used Fountain for 3+ years and have been thrilled with the improvements made over time. The Fountain team seems to truly value the feedback of their clients, and our CSR has been a great partner in ensuring we are taking full advantage of what Fountain can offer in order to meet our unique needs and business objectives.

Pros

Fountain made scaling and managing our applicant funnels possible. Various integrations with 3rd party systems such as document signing, BGC and LMS platforms have been invaluable to manage paperwork and monitor applicant progress through the onboarding process.

Cons

Limited tools/features that allow users to manage multiple funnels simultaneously, ie text/chat feature or opening view. I would also like to see posthire features improve to keep Fountain as an active tool beyond onboarding.

August 2018

Laura from Wag!

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

A great intuitive tool !

Pros

It is easy to use and is visually laid out so items are easy to find and use.

Cons

Reporting could be more robust - more canned reports on agent performance would be invlauable.

August 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Super Easy OB Process

Pros

On-boarding time is very fast and efficient. Super easy to manoeuvre around within the system. Filtering out individuals is so much easier as well.

Cons

If the internal chat system could somehow be integrated with our internal chat system. Would make it easier to flag issues with accounts quicker.

August 2018

Nino from Deliveroo

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Nino

Pros

Simplycity, steps are very simple tu use.

Cons

Mixing pages, somtimes fountain is mixing pages ad jumping from one to another without myself did something.

August 2018

Geofrey from Deliveroo

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Fantastic platform

Pros

Easy of use. Makes working remotely easier and makes you feel more independent

Cons

None. Its really hard to faulty this software!

August 2018

Maria from Square

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

One stop shop for onboarding!

It's been a great journey working with fountain and the team over the last few years. Overall they have helped us grow our fleet from a few people to hundreds and from one market to four.

Pros

Helps streamline processes, shorten on-boarding time for an employee, makes scaling in new markets easier and is constantly evolving to meet the new demands of our growing business.

Cons

Would love if the chat platform integrated with slack.

August 2018

Mikey from Uber

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Perfect for background checking

Pros

Navigation around the site, the submitting of checks is simple and the response time is quick.

Cons

I found no faults when using fountain to complete background checks.

August 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

August 2018

Saving time!

Pros

I like most the possibility to label each applicant, and manage him at the best for the future needs

Cons

I would like to manage on my own the possibility to add or modify sections

August 2018

Billie from Uber

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

August 2018

Fountain Review

Pros

Fountain is really well set out, its easy to use and navigate. It clearly states each step of the background check and what the individual needs to do next. It is also really easy to search for an individual.

Cons

It should identify duplicate accounts and raise a flag to the operator. This way it would eliminate people paying for background checks multiple times and we could identify the main account quicker

August 2018

Joshua from Deliv

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Fountain for onboarding

Product team has been very open to our concerns and tries to implement changes as we suggest them to them.

Pros

Good API and ability to programmatically retrieve data and interact with applicants in a workflow. Being able to schedule data exports.

Cons

Special characters in column names when exporting data.

August 2018

Etan from Rinse

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Great product

Pros

Easily able to design and manage pipelines + have continued communication with candidates

Cons

More a feature wish - automatically merging duplicate candidates

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Great

Pros

Easy for many remote teammates to use together and keep track of high volume of applications. Lots of customization available.

Cons

I wish old process scorecards could be archived without loosing applicant data to clear up drop-down menus.

August 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Constantly evolving to meet the needs of our fast-growing business.

Pros

We've used Fountain for ~2.5 years and have seen notable changes in the product. There's a ton of customizability and an open API lets us build the perfect system for our processes without much engineering required. Support has been great - both in general response time and willingness to address feature requests.

Cons

Fountain's focus is on functionality and obviously less so in the UI. There's limited design customization which makes it hard to utilize certain features. It serves as a strong backend system, but the applicant portal doesn't exactly meet our needs.

August 2018

Nico from Rootery

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Amazing Product!

Our company is saving time, money and we are typically first to contact the applicants which gives us a leg up over our competition!

Pros

It makes our delivery driver hiring a breeze! Before we used Fountain it took us almost 4 weeks to get a driver hired and with fountain it now takes us 5 days! The SMS and email automation saves my team a ton of time!

Cons

Sometimes it can be a bit much to navigate around all the feature options, but still worth the effort!