What is GoodHire?

GoodHire offers tech-enabled services to help businesses streamline processes related to employee screening and pre-employment background checking, ensuring compliance across federal, local, state. and industry regulations. This solution helps HR teams monitor results and updates in real-time within a centralized dashboard.

GoodHire allows businesses to review candidates' results and receive automated notifications about status updates, facilitating hiring processes. Candidates can utilize an online platform to provide required information, e-sign documents, access results, get answers to queries and file disputes. Additionally, it lets employers automate tasks such as adjudication, consent collection, drug test scheduling, reporting, and more.

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Supported Operating System(s):

Not Applicable

62 Reviews of GoodHire

Average User Ratings

Overall

4.79 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(67)

67

4 stars

(7)

7

3 stars

(3)

3

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 62 results

September 2018

Sean from Precision Global Consulting

Company Size: 11-50 employees

Industry: Staffing and Recruiting

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

September 2018

Background Checks with a Human Touch

Pros

The system is extremely easy to use. I personally was in the industry for 12 years prior to moving on to my current role, so I'm still up to date on systems like this. However, in my new role I'm training a team that is starting from scratch on the whole process - and inside of our first two checks they're logging in and generally able to navigate around and read/process reports with little problem. The UI/UX is intuitive and the system does a fantastic job of hand-holding through complex processes such as state-specific forms and the pre-adverse/adverse action workflow. Also, while it says "software", it should be noted that our account rep Jory is a bona fide rockstar. She's incredibly proactive, helpful, and is a joy to work with. Beyond that, I can speak to the fact that they are well up on their compliance enforcement as well, which is a mission-critical piece when dealing with a CRA. Given some of the issues inherent in working with one of the bigger fish (and I did work for one of the biggest), I'd strongly recommend looking into GoodHire if you're shopping for a CRA.

Cons

Just about the only thing is that because they aren't one of the biggest fish, the system still has a few quirks that the bigger ones have mostly ironed out by now. Minor things like, for example, not being able to order a SODB search as an a la carte...or the ability to run searches in Canada. The thing is, all of the above will be addressed in time, I'm sure. I work in product, I get what comes with the territory of a packed tech roadmap. It's comfortably outweighed by their competence and friendly service when it comes to the baseline functions of background checking.

August 2019

Joleen from The Art of Education University

Company Size: 51-200 employees

Industry: E-Learning

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

August 2019

Optimal Solution for Remote Team Members

My overall experience has been fantastic! Everything has been streamlined and become so much more efficient, just the sheer hours saved over the course of the year is far worth the investment!

Pros

This software provides me the ability to request confidential information from team members all across the U.S. It sends me updates as needed, not in excess. The reports back are extremely timely which keeps our hiring process moving efficiently along. In addition, GoodHire. connects seamlessly with our HRM platform, BambooHR. All records are kept where they belong, with each employees' file, it is kept private from everyone except for myself and senior leadership. I strongly recommend this platform to anyone with remote team members.

Cons

The only slight deterrent would be in regards to the pricing. I understand and acknowledge that having the ability to run additional items for different positions is standard, but with "so many" options, this can begin to make the background report pretty pricy. *Please note--thus far I do not need access to these features, this is merely my personal view should I ever come to a time and place whereby I need these "extras."

Reasons for Choosing GoodHire

We selected GoodHire as it was the platform that best met the needs of creating optimal efficiency, fast and accurate results, as well as the API connection to our HRM.

January 2020

Bernadette from Reliable Tech Heationg Cooling & Plumbing

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Background Checks Made Easy!

Overall our experience with GoodHire has been perfectly good.

Pros

What I like most about good hire is that you can have the applicant fill in their information! It's so convenient. GoodHire doesn't take forever to get you the results like companies we've had in the past.

Cons

I can't think of any cons with GoodHire, they are a great company that has made it easy for employers to get fast background checks at a reasonable price.

November 2019

Larisa from Peregrine Relocations

Company Size: 51-200 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

November 2019

Ethical Background Checks

I can provide accountability to my clients that my employees have been background checked.

Pros

I like that GoodHire seems to be aware that background checks have historically been used as a form of institutional racism.

Cons

It's sometimes hard to find old invoices/receipts for background checks I've purchased.

December 2019

Nikki from South Hills Movers

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

December 2019

User friendly - but terrible TAT

Pros

I liked the platform and how easy it was to run a background check. Very user friendly.

Cons

TERRIBLE turnaround time. Reports take far too long to come back which would result in me losing candidates.

Response from GoodHire

Replied December 2019

Of course we're disappointed that you were less than satisfied with our background check turnaround times. In an effort to respond to your review, we've looked into your account and see that one of our customer support agents reached out to you directly and discussed this particular issue. Background checks play an important role in the hiring process, and we understand your frustration when issues arise -- we hope you're willing to give us another try.