Google Workspace

RATING:

4.7

(11875)

About Google Workspace

Google Workspace (formerly G Suite) is a cloud-based suite of collaboration and document management tools designed to help businesses manage video meetings, presentations, multi-person video calls and live streaming. Key features include access control, real-time chat, presentation streaming, two-way audio and video, private chat, calendar management, real-time editing, mobile access, and content management. Teams using Google Workspace can set up meetings and share links with staff members, clients or customers to facilitate communication for increased productivity. Participants can join meetings directly from a Google Calendar event or an email invite that includes all details about the event. Additionally, it offers a dial-in functionality, which enables employees t...

Google Workspace Pricing

Business Starter: $6 per user per month. Business Standard: $12 per user per month. Business Plus: $18 per user per month. Enterprise: contact Google for pricing.

Starting price: 

$6.00 per month

Free trial: 

Available

Free version: 

Available

Google Workspace meetings
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Google Workspace Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Google Workspace

1 - 5 of 11,004 Reviews

Matthew

2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2021

Google Workspace User Review

User Profile

Shaunak

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed September 2022

Now google services enabled for enterprise.

I and my teammates have used Gmail and google applications since childhood, let it be Google Drive for cloud storage or sheets for excel files, and so on. We are always addicted to the simplicity which google brings in for end customers like me. Earlier we used GSuite for that and recently it has been renamed workspace. My college also used Google Workspace and provided us with email on their domain with unlimited drive storage. Earlier emails were used to sign in to Google Chat, which is not inbuilt and many new features have been introduced, like status of being available, busy or away.

PROS

I know pretty much all people will agree with my point that we always wanted to use professional and personal email in GMAIL, and now with Google Workspace that is possible right? I love the ease of working with an inbox of Gmail, much more than Outlook or any other enterprise-level mail client. Now with Google Workspace, administrators can host an email server on google and enable our favorite Gmail with a custom domain. There are various plans which allow up to unlimited data storage in drives with the most loved Google SSO. For those who don't know SSO, it is a service of Google that enable users to use all google applications like sheets, docs, drive, email, spreadsheets, etc via a single email id. Google Workspace was formerly known as G-Suite also. So if you use a chrome web browser, all applications will get auto-authenticated from the profile used in sync.

CONS

There are no cons, Google is working and developing their suite rapidly as compared to Microsoft, so we are okay with little hiccups. But they should provide some free tiers as well, for small-scale industries, this will bring more business to them because habit is the strongest key to customer acquisition. I belive if you use their services once, there is no going back. But for that there should be some trial or free subscriptions with limited usage, so that people can try.

Reason for choosing Google Workspace

As I mentioned many times, I have been using Google's Gmail since childhood, if professional email can be used in Google services, then I would love be in same sync, this is why recommended GSuite (Now called Google Workspace)

User Profile

Jen

Verified reviewer

E-Learning, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed August 2022

"Worth the Price", I keep reminding myself...

My relationship with Google Workspace could definitely be described as "conflicted". I love many of the features, but other aspects, such as trying to understand their instructions and the added fees to add extra domain names, frustrates me.

PROS

What makes me stay with Workspace is the extreme capacity for file storage (you get much higher limits with a paid Workspace account, vs their free Google Drive accounts), and easy management of sending/receiving emails with one of my domain names. I appreciate how easy it is to send and receive email through my primary domain, and I like the ability to share a folder between my multiple Google email addresses. I am a "solo-preneur," but since I have many projects, I have multiple emails, and it's nice to be able to access the folder from basically every email address I've shared it with.

CONS

I really want to give Workspace higher reviews. What stops me? A few issues: 1. The fact that to add each additional domain name is an extra $12/month. 2. They say alias domains are free; they essentially redirect to a primary domain, or any other domain you've set up in your organization. But thus far, I have set up several and cannot get a single one of them to actually work. I keep getting "undeliverable" notices. 3. Their instructions are absolutely NOT "user-friendly". I dread looking up instructions on how to implement anything in Google Workspace, because their dry instructions were apparently written with the assumption that everyone reading them is on the same level of knowledge that the coders were.

Reason for choosing Google Workspace

I have heavily considered switching to Titan Email, as I was offered a low-cost trial to this through my domain registrar. However, Google is more familiar to me (even if, as they say, "familiarity breeds contempt"). I appreciate the aspects of Google Workspace that I use regularly, and don't want to trade one set of problems for other problems another set-up might potentially cause me.

Adrienne

Education Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Could not survive without Google Workspace

Google workspace is an essential tool to my success in my current role and to all previous roles. I say this in some jest, but I don't know I could join a company that does not use Google as their email/workspace provider. I find that it is my go to tool that I use all day long and rely on to be efficient and productive in my work.

PROS

I like how easy it is to open, view and send emails. One of my favorite functions is the schedule email function. As in my current role I work with customers across multiple time zones so the scheduling function allows me to send emails in their preferred time zones. I also really like the ability to send templated or mail merge emails. When I am not interested in using outreach or want to send the same message to multiple people with a personal touch this functionality is essential to my productivity.

CONS

There are some functions within the calendar on my mobile app that I find difficult to use. I often need to view my colleagues calendars in order to schedule meetings with them. This is very easy to do on my computer, but I find it difficult to be able to do on my mobile device.

Mike

Arts and Crafts, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed September 2023

Ok

It’s been good and quite easy to use and very good

PROS

The use of being able to do a lot of different things such as email management and forms so it’s really easy to us

CONS

Nothing really it’s all straight forward and quite easy to use. And easy to introduce it to them enplkgsser