What is Guusto?

Guusto is a human resources (HR) solution designed to help enterprises build employee recognition and customer loyalty programs. It provides mobile applications for Android and iOS devices, which helps professionals create and send redeemable digital gift cards to relevant employees, even from remote locations.

Guusto allows businesses to set up employee recognition programs for various events such as peer-to-peer nominations, onboarding, wellness, birthdays and holidays. Recipients can choose to redeem gift cards at multiple locations and split rewards across multiple merchants. Managers can gain visibility into team members' activities, transaction history and invoices through reports. Additionally, it lets administrators order gifts in bulk, configure auto...


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Supported Operating System(s):

Web browser (OS agnostic)

188 Reviews of Guusto

Average User Ratings

Overall

4.91 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(171)

171

4 stars

(17)

17

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 188 results

July 2020

Cesar from Scotibank

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Hands down the BEST rewards platform !

Before Guusto, I was having to run out to the store all the time to buy gift cards for my colleagues and clients. It was also way less impactful since I had to put them in the mail and they didn't arrive for a few days from the event that triggered me wanting to send a gift. Guusto has been an amazing tool to help me build my career.

Pros

Guusto is so easy to use! I love being able to recognize my colleagues whenever they help me out. It saves me so much time, and is super effective since they get to pick where they want to redeem it. I also like using it to thank my clients for their business. It has helped to strengthen my relationship with them.

Cons

There's nothing to not like! The app is really smooth. I've never had an issue, and everyone I've given Guusto gifts has been really appreciative.

Response from Guusto

Replied July 2020

Hi Cesar, Thank you for posting a review! We're so glad to hear that you love using Guusto to recognize your colleagues. Feel free to reach out to us if you need anything :) Thanks for being an awesome Guusto member! Muucho Guusto, Emma

August 2020

Lisa from Agriculture Financial Services Corporation

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2020

Smooth & Secure - Perfect way to recognize peers

It is an easy to use tool and set up. Knowing I have access to a terrific way to send a thank you / recognition is very helpful.

Pros

I found the site easy to navigate and very intuitive. I was able to figure out how to add funds to my personal account and understand the options in sending gifts to peers with little frustration or problems. The report page will help me easily track the gifts sent and when redeemed.

Cons

I have not been able to figure out how to transfer funds from my personal account to the team account - the site provided directions but the transfer button was not available to me. If this is not permitted by my company maybe a pop up explanation could be provided? The minimum amount to add to your personal account is a bit high unless you use the credit card option.

Response from Guusto

Replied August 2020

Hi Lisa, Thanks for leaving us a review, we're glad to hear that you love using Guusto as your recognition tool! Only admins on the team can transfer funds from the personal account to the team account, which may be why you are not seeing the option. There is a 3%+$0.3 fee that is charged by the credit card processor, but since we do not charge any other service fees, it is a pretty good deal for gifts of smaller values! Reach out anytime if you have any questions, and thanks for being an awesome Guusto member :) Muucho Guusto, Emma

September 2020

alicia from Xperigo

Company Size: 51-200 employees

Industry: Automotive

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

great experience

great

Pros

its easy so everyone to like and get used to

Cons

not much pretty easy to get to know system

June 2020

Eliot from Intact Insurance

Company Size: 10,000+ employees

Industry: Insurance

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Cost efficient solution for national contests

The Guusto team was quick to provide solutions to meet the needs and expectations of our recipients. Even though the original scope of our contest did not involve using Guusto (but the global pandemic made us reevaluate our rewards program on the go), their exceptional customer service allowed us to transition to Guusto without causing delay. They were quick to respond to emails and always available for phone calls and video chats to discuss strategy and next steps. I look forward to using them regularly in the future, as a cost effective option that aligns with our company's paperless (green friendly) initiatives.

Pros

The Guusto platform provided a solution to the social distancing and office closures faces by many businesses today. It enabled our company to run a nationwide sales contest and issue rewards to individuals across the country instantly - at a significantly lower cost by eliminating postage.

Cons

If I had to submit a request for future enhancements, it would be to make the recipient links have added security such as requiring them to enter their name. I realize passwords are challenging when dealing with large numbers or recipients - but if each recipient was required to enter their name or email to access their reward bank - it may make me feel more confident that only the intended recipient will ever see/access their bank. ...if this was not a required question - I would not have filled out this field.

Response from Guusto

Replied June 2020

Hi Eliot, thanks so much for leaving an awesome review! We are so glad to hear that Guusto was able to supply the rewards needed for your sales contest, and that you were happy with the timely support we provided to distribute the rewards within a short time frame! We are launching a site-wide product update that will include several new features to make the gifting and redemption experience even better, so, stay tuned! Please don't hesitate to reach out to our customer support if you need anything. Thanks for being an awesome Guusto member! Muucho Guusto :)

July 2020

Lee from Oscar

Verified Reviewer

Company Size: 51-200 employees

Industry: Staffing and Recruiting

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Best and most affordable self-service gifting and recognition platform

We currently use Guusto to send employees vouchers for work tenure miletones and sales performance / hitting targets. When working in-person, we would buy things like champaign, but we are working from home right now and the feedback from the team so far has been that they actually prefer the choice this gives them better. I'm confident that we will use Guusto more often internally and even start using for clients. They also offer a recognition service with nomiations that we haven't tested out until there is wider adoption in the business, but from looking at the webinars and documentations, it looks decent. Give it a try! It's free to test out, the support is very responsive, plenty of documentation and webinars.

Pros

I did a lot a research into different companies and tested out a few - lots had prices locked behing webinar paywalls, unneccesary features (for our business), and large minium order requirements or contracts. What I like best about Guusto is the simplicity - it's so easy to use, has transparent pricing, and has lots of choices for gift recipients to chose from. The options include online gift cards, coffee shops, restautants, charity donations, and much more. Recipients can even save up to make bigger purchaes.

Cons

Hard for me to find an answer for this one!.. If there was any feature that I would like to see improves, would be payment options for ad-hoc purchases. There is a reasonable fee for credit card transactions, but the other options for bank transfers etc. require you to email over receipts and didn't seem very slick. If there were integrations to mainstream online payment processors or even an auto pay with bank details, I would be much more likely to have a bigger commitment.

Response from Guusto

Replied July 2020

Hi Lee, Thanks for leaving us a review! We're so glad to hear that you love using Guusto! Our new product upgrade coming soon will streamline the payment process even more, so stay tuned! Reach out anytime if you have any questions, and thanks for being an awesome Guusto member :) Muucho Guusto, Emma