Heartland Payroll+

RATING:

3.7

(24)

About Heartland Payroll+

Heartland Payroll is a cloud-based human resource (HR) management solution that helps small to large enterprises manage employee wages and streamline onboarding processes. The centralized platform comes with a timeclock, which enables employees to check-in/out using manual punches, proximity badges or biometrics. Heartland Payroll lets businesses create work schedules to monitor late arrivals, early departures and unplanned absences. It allows users to post vacancies on multiple job boards, collect applications, conduct interviews and identify suitable candidates. Additionally, managers can track labor distribution and paid time off to generate performance reports, improving workflows across the organization. Heartland Payroll helps employees fill and print 1094-C/109...

Heartland Payroll+ Pricing

Free trial: 

Available

Free version: 

Not Available

Heartland Payroll message notifications
Slide 1 of 2

Heartland Payroll+ Reviews

Overall Rating

3.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3.5

Value for money

3.5

Functionality

3.5

Most Helpful Reviews for Heartland Payroll+

1 - 5 of 24 Reviews

User Profile

Jessica

Verified reviewer

Civil Engineering, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2024

Heartland Payroll efficiency in payroll and HR has made it our all-time go to product.

The experience with Heartland Payroll has been so good and very helpful. It has made our HR tasks very simple and convenient. Also, it has helped us improve our payroll processing making it very fast and error-free.

PROS

Has easy to use payroll dashboard that help us have quick and accurate payroll processing. It gives us detailed payroll reports that allows us ensure everything is on the right side. It allows us to easily manage HR records that help make onboarding so efficient. It has very reliable support system with an always ready to assist support team.

CONS

We have not disliked anything about Heartland Payroll. It has been very consistent at offering us the best services.

Vendor Response

Hi Jessica, thank you for the 5-star review! We strive to make Payroll as smooth and hassle-free as possible, and it’s rewarding to see this reflected in your business with us. We appreciate your trust in us and look forward to continuing to serve your payroll needs.

Replied June 2024

Kyle

Retail, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2023

Great product for the price

Heartland was a nice group to work with when we were looking for a cheaper alternative for a HRIS company, we were referred by our insurance brokerage team and nothing but good things to say regarding the people who worked with Heartland.

PROS

What I liked most about Heartland Payroll was their push to work on the mobile app and making sure the employee has access to many of the features that Heartland payroll had to offer.

CONS

There are two different websites you needed access to in order to tackle the daily operations for Heartland while I was using it: One for Payroll and HR, and one for Onboarding and Time & Attendance. WHile that was becoming together on the mobile app towards the latter portion of our time with Heartland, there was no strides to do that for the websites.

Reasons for switching to Heartland Payroll+

The cost for Paycor was too high for us at the time since we were a smaller company, but didn't have the budget to sustain the paycor costs.

Allan

Sports, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2024

Efficient Mechanisms that Manages Payroll.

Heartland Payroll+ delivers quality mechanisms where payments are well made to employees. Further, the tracking of human capital also helps us create a solid work plan for users.

PROS

Heartland Payroll+ has incorporated the process of payroll management and processing, which makes every process smooth. Further, Heartland Payroll+ has candid and dynamic human resource handling, where training and tracking are done effortlessly.

CONS

Heartland Payroll+ is the practical option that makes payroll processing smooth with no challenges.

Reasons for switching to Heartland Payroll+

The diversity of this software in handling all the payments is unmatched.

Vendor Response

Hi Allan, thank you for leaving this positive review! We strive to make payroll as smooth and hassle-free as possible, and it's rewarding to see this reflected in your business with us. We truly appreciate your trust in us and look forward to continuing to serve your business needs!

Replied July 2024

Aaron

Construction, 11-50 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2023

Please read - I wish I had know

Please do not use Heartland. It is difficult enough being a small business owner, this company could bankrupt you if you cannot weather the storm. It is very sad that a a company like this is still in business. They are suppose to provide professional services and according to my accountant and the TWC they are not held liable for their gross incompetence

PROS

The sales people. They were good, they personally visited me and the would still answer my call even after they sold me on their product.

CONS

We had a terrible experience. After the sales process was done, and we were promised the World, everything was downhill. We have had to pay over $12k in taxes and insurance audits due to incorrect reports. We have spent over 200 man hours and counting to fix their errors. Our employees never received correct W2s. We have 30 employees and Heartland has cost our company in excess of $20,000 and were with them for less than 1 year.

Reasons for switching to Heartland Payroll+

They promised me a personal HR representative would visit our office to make sure we were in compliance with everything. They promised that their ideal company they served was our size and that we would be a perfect match. They reduced our weekly payroll costs by $50They promised us a personal representative that would be available any time day or night with a direct line to them. We were tired of ADP and UPS loosing our paychecks every other week. Then we spent half a day on the phone tracking it down. We could never get any from ADP on the phone without waiting.

Keaton

Construction, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

General Manager

They always save me in a pinch, I had to setup a new account and they stayed late to assist me!

PROS

They always save me in a pinch, I had to setup a new account and they stayed late to assist me!

CONS

They have not caused me any issues so I do not have anything short of reporting.

Reasons for switching to Heartland Payroll+

Employer Flexible was far too expensive compared to Heartland.

Vendor Response

Hi, Keaton! Thank you for taking the time to leave us this positive review. We're so glad to see our team was able to assist you with setting up your new account. We look forward to our continued partnership!

Replied May 2024