HotSchedules software


232 reviews(4.0/5)
232 reviews(4.0/5)

HotSchedules is an online restaurant management platform that delivers scheduling, workforce, talent and inventory management tools. The solution offers tools that enable restaurant owners to recruit workforce, develop and share training courses with the staff, track business productivity and manage day-to-day restaurant operations.

HotSchedules enables businesses to develop learning content for employees. HotSchedules is designed to accommodate all styles of content type, including video tutorials, documents, audio presentations and more. The scheduling feature enables administrators and managers to plan shifts and monitor labor attendance.

HotSchedules logbook records employees' in & out time, daily notes, shift summary and restaurant checklists in one central place. HotSchedules also includes social recruiting, e-learning, labor management, BI, inventory, print and digital logbooks as well as various other applications built on their self-publishing API platform.

HotSchedules is mobile-ready and can be accessed on iPhones, iPads, Android and Blackberry devices by downloading HotSchedules native mobile app available on the respective app stores.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

232 Reviews of HotSchedules

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  • Amber from Killearn United Methodist Church

    Number of employees: 51-200 employees

    August 2018

    HotSchedules

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This program was super easy to use and I enjoyed the level of communication

    Cons

    The only thing that was no fun was when I would be half way though a schedule and something would go wrong and I would loose my work

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Decent scheduling software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like how easy it is to see who is scheduled for what on HotSchedules. The interface is easily readable. I also like way that employees can request time off.

    Cons

    I don't like how you need to pay to have to app on your phone.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Shannon from Tavernakaya

    Number of employees: 11-50 employees

    August 2018

    Hotschedules is Fantastic!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy access to staff availability.
    Easy to keep track of requests to work or off.
    Available information easy to find for reporting.
    Shift swaps and releasing makes getting needed shifts easier to cover.
    Makes my life as a manager much easier!

    Cons

    Automatically puts Request to work, should be Request offs automatically, most staff isn't requesting to work.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Okay resource!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, can communicate with others and pick up shifts

    Cons

    Only complaint so far is that you can't clock in from App

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Joey from Ventura Flight School

    Specialty: Food / Beverage

    Number of employees: 10,000+ employees

    August 2018

    I have used this in every major restaurant I have managed.

    Ease-of-use
    Functionality
    Quality
    Support

    There are so many features to talk about I could write a book. It took me less time to right schedules, forecasting gave me an idea how many employees Id need at given areas around the restaurant and really left the guess work out of it.

    Pros

    Ties in with inventory and POS software to establish patterns in business and gives you Forecasting on volume of business to help with your scheduling needs.

    Cons

    Its expensive. Especially if you want all the major features. But you get what you pay for. If you can afford it, its worth the leap.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Travis from TalknSave

    Number of employees: 11-50 employees

    August 2018

    HotSchedules Hooray!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Quite positive

    Pros

    This is a very handy app that allows employees and managers to effectively make shift swaps and many other useful interactions.

    Cons

    I have only used the app version of the service on iOS and cannot speak to its viability on other platforms.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jennifer from George and Jacks

    Number of employees: 2-10 employees

    August 2018

    I really love HS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love it would recommend to anyone who needed a scheduling app

    Pros

    HS Is so easy to use as an employee to keep track of shifts and get them covered

    Cons

    Not anything really except maybe having to update it very frequently

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Amber from Bonefish Grill

    Number of employees: 51-200 employees

    August 2018

    HotSchedules

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was super easy for the employees to communicate with the managers

    Pros

    It was easy to figure out without having to watch how to videos

    Cons

    There were several times when I was writing a schedule and before I could save it, it would freeze and loose everything I had been working on

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jairo from CAI

    August 2018

    It was overall ok. Not to bad but it didn't change my life either.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A change.

    Pros

    Relatively easy to use. It has a lot of features and usability tricks that once you get the hang of it it's very good

    Cons

    At the beginning tends to be very not so easy to set up. But once everybody is on the list the experience improves.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Savanna from Outback

    July 2018

    I use hot schedules for many years for scheduling at outback

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Hotschedules makes it really simple to see your schedule, request off time, and contact employees. I also found it really easy to release your shift for others to view.

    Cons

    I think the app functions nicely but kinda of boring outdated look. Definitely could use some minor updates just to make it look better.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ja'Von from Raising Canes

    July 2018

    I use HotSchedules as an Operations Manager for my job to post schedules for over 50 workers.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how the software has a simple interface for me to post schedules and how it is integrated with my jobs to show a forecast for sales and the amount of labor that needs to be deployed.

    Cons

    The software sometimes has connectivity issues that I must troubleshoot for my workers. The issues are usually easily to troubleshoot, but I think the bugs can be fix.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bethany from BridgeHealth

    Number of employees: 51-200 employees

    July 2018

    Easy to use scheduling app

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This app allows you to easily see your schedule, communicate with staff, and request time off. You can see who else is working as well which is good.

    Cons

    The notifications can be obnoxious and frequent whenever there is a change. Overall it was a good program

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Alberto from REAL New York

    Number of employees: 11-50 employees

    July 2018

    great app to get your weekly work schedule and trade shifts with co workers.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    app is easy to trade shift or drop shifts,also the webssite does an amazing job for the same services

    Cons

    the cost of the app, when i had it i paid 4.99 i think. regardless app should be free specially when you can jus use the browser on the phone to log in.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from Maggiores Inc.

    Number of employees: 11-50 employees

    July 2018

    Hot Schedules is easy to use and they have great customer support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The opportunity to review a company that I use everyday. This is a more professional way of reviewing a company to help them to know what they are doing right and to possibly fix what they are doing wrong.

    Pros

    Ease of scheduling . We use the messaging every night to update all on how the day went. If there are any questions their customer support is easy to get a hold of and the problem has been fixed before hanging up. We like employees hour's tracking to keep everyone at or below 40 hours a week.

    Cons

    I don't like having to sign in everytime I want to use it. We would like to connect this to our POS system to have other tracking capabilities but there are additional fees for that.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    Makes a restaurant run

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Internal communications and schedule notifications to a distributed workforce.

    Pros

    Hotschedules makes schedule creation and updates ridiculously easy. Not only can you input the schedules you need covered to receive optimization suggestions, but once you post the schedules, you don't have to track down your staff to inform them of their schedules.

    Cons

    When I utilizied Hotschedules my employees were not able to input one-off requests or identify preferred shifts, limiting the efficacy of the schedule optimization features.

    There was also not an option to send internal communication notes to management emails so there was no way to verify when management was reading the information.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Grayson from Twist Martini Lounge

    July 2018

    The more staff you have, the more you need HotSchedules.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Less time spent managing staffing concerns and more time managing staff.

    Pros

    It makes getting your schedule out to all of your staff so much easier. I've written schedules and posted on a wall, I've texted screen captures to everyone individually, I've created email groups and submitted to everyone and this is much more simple. You can also track sales and it helps estimate labor against your predicted sales for the day and the week. But the very best part is that the staff can manage all of their shift trades via HotSchedules. No more calling, forgetting to tell the manager, or having neither shift member show and then denying that they knew they were working the shift.

    Cons

    Honestly, just that it's a program that costs money. If you have a small staff it's not worth the investment potentially. But a staff of greater than 20, particularly in the retail or restaurant world, it's a burden lifted.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jenny from Copelands of New Orleans

    July 2018

    Used it for getting my schedule for work, waiting tables

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The interface was nice, I liked that I could see any notes or positions that I was scheduled for. It was easy to switch shifts with others.

    Cons

    Bugs, glitches, while rare, were very disruptive to everyday life, as this is how many of my co-workers and I communicated

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • KB from BJs

    Specialty: Hospitality / Travel

    Number of employees: 11-50 employees

    July 2018

    It works!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like that it is easy to access my work schedule just with the click of a button on my iphone. It mostly works like any other app.

    Cons

    I have noticed that sometimes it can take a little while for things to update, life if a shift has been dropped or picked up. Sometimes the action doesn't post at all and I have to try again.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kyna from Holder Construction

    July 2018

    Used it my first restruant job!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    This is a great software where it made it easy for me to switch out my schedule with other coworkers.

    Cons

    What I like least about it was that it didn't at the time allow me to message my coworkers and ask them if they would switch with me.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Adriana from Health Quest Chiropractic

    June 2018

    HotSchedules has made employee time keeping much easier!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am able to keep track of my team's hours in a very efficient way.

    Pros

    I love that we have access to the schedule from any computer or device. The system is fairly easy to use and very intuitive.

    Cons

    Customer service is not very responsive, it can take a while to hear back from them when you send them an email.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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