Hyphen

4.67 / 5 (39)

Our advisors have recommended this product 2 times in the last 30 days

What is Hyphen?

Hyphen is a cloud-based employee survey and poll management solution that generates relevant insights from employee feedback and conversations. The solution helps management collect feedback from their employees through surveys, open polls and crowd-sourced conversations, understand their views and take necessary actions.

Hyphen includes pre-built survey templates that can be customized for different occasions like general engagement, team meetings, inductions and exit programs, training and more. It can also be used to create dynamic polls to gauge employee sentiment on a configurable frequency.

Hyphen lets users create audience-based surveys and set access levels for individuals, departments, groups or for the entire office. Respondents can be kept ...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

39 Reviews of Hyphen

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(28)

28

4 stars

(10)

10

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 39 results

August 2019

Phillip from Century Ambulance

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Hyphen - Absolutely worth the investment

Hyphen gives our employees the opportunity to have direct access to leadership. It provides them the ability to ask questions, make suggestions on process improvements and get real time company announcements. Our initial Hyphen survey roll-out was extremely successful and since then our survey participation rates have significantly increased. The data from our survey results is extremely eye opening and allows us to easily identify problem areas, either by position, region or manager. In addition to being, in my opinion, a superior product, Hyphens customer support staff is always there to assist and make recommendations.

Pros

Hyphen is extremely easy to use - especially the phone app. Its intuitive for all users.

Cons

Its very minor and will probably be resolved in future updates. When attaching a file to a post, pdf files arent supported.

December 2019

David from Universal Packaging Inc.

Company Size: 51-200 employees

Industry: Printing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

Hyphen adds value

Hyphen provides a mechanism to capture, analyze and act on information related to employee sentiment and engagement. While there are no perfect solutions when trying to assess human behavior, we appreciate the accessibility our employees have to the platform and the way it can quantify different parameters related to the culture and experience at our company. It has added some structure to what was previously quite a grey area.

Pros

The accessibility across multiple platforms and anonymity for the users.

Cons

The requirement of an e-mail account to use the program can be a barrier to use as the company does not provide e-mails for production line workers and some are resistant to using their personal accounts.

Response from Hyphen

Replied December 2019

Hey David, thanks for taking the time to share your thoughts with us, especially around the email account creation for line workers. Our CSM team says they may have a solution for that one, so they'll reach out shortly to talk it out. Otherwise, thank you again for taking time out of your day...if there is ever anything else you'd like to see or have questions on please do let us know, we're happy to help!

December 2019

Aleta from Dos Toros

Company Size: 501-1,000 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Excellent Platform

Loved how helpful customer support was, and how willing the company was to modify for what we were looking for. The team at Hyphen really want to deliver a product that is easy to use and they are willing to talk through any issue to find a resolution that works.

Pros

Hyphen is super easy to use for all of our employees. Text surveys that all can answer in less than 2 minutes from the ease of their phone. Clean display of information for admin is also amazing.

Cons

Takes a bit to learn how to navigate back end, however once you get it, super easy to launch surveys.

Response from Hyphen

Replied December 2019

Hi Aleta, thanks for the review, we're glad the platform has been a benefit to you all. As for the back end navigation, we tagged that as an item to make more user-friendly for the future. Thanks again, we appreciate it!

December 2019

Anastasia from SumUp Ltd. German branch

Company Size: 1,001-5,000 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

2.0

December 2019

restrictive for the fast-pace growing organization

see above

Pros

I like the insights function - this makes eNPS analysis easier for the team leaders

Cons

Some of the things in the tool set up are quite confusing: there are 3 ways of checking participation and users have a lot of questions about that. As we have a lot of changes in the org structure, every time we need to update the database, which is cumbersome and full of errors - I have a feeling that data isn't overwritten. And sometimes our Success Manager disappears without absence notes or doesn't follow up on the tickets, created. This makes it challenging for me to "sell" the tool internally.

Response from Hyphen

Replied December 2019

Hi Anastasia, thanks for taking some time to share your thoughts with us, this kind of feedback is really helpful for our development and CSM team. We, too, want to help you "sell" this internally and make this an impactful tool for the business. I met with the team this morning to go over your comments and identify issues we can fast-track to get resolved (and resolve for future users as well). Thanks again for your honesty, it's sometimes hard to hear for us, but this is how we get better and better day by day, with good feedback like this. Take care!

December 2019

Taylor from Team Select Home Care

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

December 2019

Employee Engagement Tool

Hyphen has been a great tool for our business to hear insight from all of our employees and improve upon areas that have been uncovered through the survey. The customer service has been great and very supportive to what we are looking to achieve.

Pros

Hyphen has been a great tool allowing us to connect with our staff and learn areas of improvement across our organization.

Cons

Some of the formatting options could be improved to allow for more customization to the surveys.

Response from Hyphen

Replied December 2019

Hey Taylor, thanks for your review and thanks for the business! I'll send a note to the product team about those formatting options: we try to be very customer-centric in getting a sense for what users like you need instead of just our random good ideas so great tip ;) Always reach out if you want to get more out of the tool or have other ideas for us! Take care!