InStaff Software

4.67 / 5 (21)

About InStaff


InStaff is a cloud-based human resources solution that offers tools for payroll delivery management, as well as a centralized repository to store employee information.

Instaff offers a dedicated portal for employees that provides access to pay stubs and tax deductions, and also allows them to submit tax forms online. A centralized admin portal allows users to store and access documents such as employee contracts, vacation requests, business policies, standard procedures and more.

Users can set document access permissions to make them accessible only to specific departments or individuals. Employee directories can be searched based on name, department or title. Employees can update their profile information including email addresses, phone numbers, office location and more. Additionally, InStaff let users broadcast company-wide announcements. It supports integration with various payroll and enterprise resource planning (ERP) solutions like Sage and QuickBooks.

InStaff is available on a monthly subscription basis that includes support via phone and email.



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Supported Operating System(s):

Web browser (OS agnostic)

21 Reviews of InStaff

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(14)

4 stars

(7)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 21 reviews

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November 2018

Karen from Mandelbaum Spergel Gluckman Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Excellent product; a real time saver

Using Instaff has significantly reduced time spent issuing & filing paystubs & T4s. Historical information is stored in one place and easy to retrieve. We have experienced notable savings on time, paper, storage & filing

Pros

the software is easy to use, errors are easily corrected & support from Instaff is readily available.

Cons

There is a time stamp in the history that doesn't match up to real time. I find that very puzzling.

Response from Hutility Integrated TechSystems of

Replied November 2018

Thanks for the kind words Karen! As for the timestamp issue, your account's timezone settings were not set up. We've fixed that for you so the timestamps should show correctly now. -- The InStaff Team

November 2018

Indu from Universal Rail

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

1.0

Functionality

5.0

November 2018

User friendly

Pros

Very friendly user
Easy to follow steps
Easy to send invitations
Easy to upload pay documents
Simple

Cons

When uploading pay
Documents, need to
Refresh
It should be automatic
Rather than a need to refresh

Response from Hutility Integrated TechSystems of

Replied November 2018

Hi Indu, We appreciate your feedback. We've taken your suggestion and we're happy to say you no longer have to refresh the pay document upload page. It will automatically update the statuses once ready. Thanks! The InStaff Team

May 2019

Karen from Specialized Services & Personnel, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

InStaff is Great for our Small Business

InStaff has been an excellent platform for helping us solve our paystub delivery dilemma. Being new to direct deposited payroll we did not have an efficient means of getting paystubs to our employees in a timely manner. We have only used the product for a couple of month's, but things are working well. We have gotten nothing but positive feedback.

Pros

The platform is very user friendly. It is straightforward and easy to navigate. Users can manage their own password information, but administration can easily help out when the need arises.

Cons

We would like to see some formatting options for the email notifications. Options for Bold, Italics, and colors along with possibly a few font options would be nice in order to draw attention to certain points in the notification. It is customizable as far as wording, but nothing that draws your attention.

Response from Hutility Integrated TechSystems of

Replied May 2019

Thanks for the review Karen! We'll pass on the feedback regarding email formatting to our development team.

May 2019

Trevor from Flexahopper Plastics Ltd.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

May 2019

Paystub Perfection

The staff are professional and know there stuff. Any issues I have had have been addressed extremely quickly.

Pros

This software is an absolute breeze to use. We were looking for a solution without breaking the bank or outsourcing our payroll function. InStaff provided a perfect solution that allowed us to stop printing out pay advice and upload them to the cloud for our employees to see their information on a self-serve basis.

Overall, this is the exact solution we were looking for, and its easier to use that I anticipated!

Cons

Nothing - its exactly what we needed. Couldn't have asked for a better solution.

March 2018

Frank from White Oaks Resort & Spa

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Excellent and easy to use

The ease of payroll process, no paper friendly for environment

Pros

The ease of use of the software and the support team is wonderful to deal with. The training was very easy, the implementation

Cons

There is no cons to speak of as it is al working well and implemented perfectly
The ease of use of the software and the support team is wonderful to deal with. The training was very easy, the implementation

May 2019

cindy from WES Construction

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2019

InStaff makes employee document access simple

InStaff offers a great service that helps fill a gap that our current accounting software does not do; specifically it lets us put our employee paystubs, w2's, health plan information online for them to access as they want.

Pros

I like how easy it is to upload employee pay information and the ability to post documents like health plans, etc

Cons

I feel that the monthly cost is a bit high for our organization size.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

The Instaff Portal provided the perfect solution for our organization.

Pros

InStaff has a few benefits that exceed any software that provides the same functionality. We love the scalability. We are very pleased with the cost for distributing Pay Stubs as it is document based rather than a fixed fee, The support and Implementation assistance we received was very fast and effective with virtually no implementation issues. This software and the Instaff Team has been a great experience for our Company.

Cons

We have nothing but positive things to say about the Instaff Portal... Since we discovered the Instaff Portal for Distributing our Paystubs, our employees have had no issues retrieving their Pay Stubs.

May 2019

Megan from Sterling Stanford CPA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Great Product

The biggest benefit of InStaff is that once the documents are uploaded there is no time wasted having to resend payslips because employees deleted or can't find the original emails. The employees have access to their portal and all the information that they need without having to go through their employer and then through our firm.

Pros

I like how user friendly the software is, it makes explaining to clients how to use the portal really straight forward and uploading documents is very easy . I also really appreciate the response time of the support staff. They answer within minutes and work very quickly.

Cons

So far I don't have any complaints about the software.

May 2019

Shawn from Mott Manufacturing Ltd

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2019

Instaff Customer Review

The overall experience using instaff for our paystubs needs has been a positive and was a good decision. In the short time we have been using the software we have not had any issues and have noticed changes made on their end that have improved the program on our end.

Pros

The Instaff Software that we currently utilize is very user friendly and easy to learn and navigate. And most importantly is saves our company valuable time mainly in administration and reducing lost production time.

Cons

If I had to pick something I would say occasionally the time some files take to upload/process can linger but this is usually resolved through a refresh.

May 2019

Denise from Eden Resort & Suites

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2019

Instaff Review

I no longer have print pay stubs and all that entails. We are saving on supplies and time. I love it!

Pros

It uploads quickly and there is very little lag time when inviting an employee.

Cons

So far I haven't had any problems which is great.

May 2019

Katja from This N That Services @Sun Peaks

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2019

Great support

Pros