About Jira

Jira Software is a business process management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow.

Jira enables users to create project roadmaps to map out all projects in progress. The project board includes a drag-and-drop interface that allows teams to manage every project detail. The system offers functionality to create user stories and issues, plan sprints and distribute tasks across the team. Users also have access to information from thousands of business apps, from design and monitoring tools to source code and productivity apps.

A mobile app is available for Android and iOS devices. Pricing is per user per month. Support i...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Solaris, Web browser (OS agnostic), Windows 2000, Windows 8

10,645 Reviews of Jira

Average User Ratings

Overall

4.39 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(5,526)

5,526

4 stars

(4,079)

4,079

3 stars

(975)

975

2 stars

(129)

129

1 stars

(58)

58

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 10645 results

July 2019

User Profile Picture

Cristian from eSilicon

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Semiconductors

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2019

Jira for bug tracking and project management

I highly recommend Jira for a bug tracking tool and especially for Agile software teams. For us it has really made a difference in terms of: team collaboration, Agile methodology adoption, decreased time to market of new projects/new features and on the overall teams' spirit. We have seen a wide adoption for the other departments as well, non software development.

Pros

We used several bug tracking tools in the past but Jira is by far the best one. What I like most: - user friendly interface, provides a nice user experience - Agile SCRUM/Kanban support out of the box - extremely configurable on almost everything - extendable through custom scripting, either built-in or via addons - very collaborative - there are thousands of addons in the marketplace; you can even write your own

Cons

Being so flexible to be configured, the learning curve for admins is a little steep. The price is based on the number of users and if you experience wide user adoption in a big company, you end up in paying more for upgrading to the next tier, than if you would pay for that tier first time.

Reasons for Switching to Jira

Jira compared to Bugzilla is like the next generation of bug tracking tools, in almost all ways, excepting of course the price.

July 2021

Darian from Unique Insurance Company

Company Size: 201-500 employees

Industry: Insurance

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

July 2021

Review for Jira as a developer

We moved our IT department to start using Jira for the teams that work in development. We have not yet moved our Helpdesk or "system uptime" teams over since we are still looking at what product works best. So with the smaller team, I believe it has helped in keeping our tickets in order. It is simple to see what is currently being worked on in each project. We do not have the highest plan so we do not have all features, but I think our current feature set is large with room to evolve.

Pros

Jira is excellent at keeping track of our issues and linking between them on a kanban board. It was our introduction to a Kanban system of tickets. There are also many features we see ourselves using that we are on the verge of delving into, allowing us to focus on the tickets now but expand in the near future. I like that tickets are easily linked to each other. Our previous system made it difficult to know which tickets were related, while Jira has several options for relating tickets (related to, duplicates, blocked / blocks/ etc)

Cons

I think the price can get high depending on how big your team is. We were just over the free limit which becomes a large cost, especially once you include subscriptions to confluence etc. I think the load times and UI can get buggy at times, there are multiple times a day I have to click through menus several times for it to register. This is by far the most frustrating thing, especially when you have many tickets on a page. One issue we had was that our current ticket system allows us to CC users onto tickets so they (+ anyone else we add) can get an update. This was not possible through regular Jira, however something similar could be done with effort on the Jira Service Management side.

Reasons for Switching to Jira

We switched because our previous product Trac was hosted on-prem and we were looking for off-prem solutions at the start of COVID. Jira came recommended to us by one of our partners so we decided to make the full switch.

May 2018

Yaroslav from The American College of Greece

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

5.0

May 2018

More then you will ever need / Tool to handle thousands of problems one by one

Pros

*Functionality The best feature of Jira is a huge number of integrations, massive amount of possibilities, statistics and tricks that you can you inside the platform. There is an integrated tracking, kanbans, lists, sorting direct contact with chat (stride) and feature to work with git right from every task or issue. * New UI Recently Jira got an update, a new chat (Stride, instead of Hipchat) and a new UI for the tasks. I can see that company goes in the right direction to adopt all of it's powers. *Customization Jira, being confusing at first hides a lot of it's features inside most of which you can change and adjust to your business needs. It is a great solution for a big corporation with dozens of departments, hundreds of employees and thousands of issues and tasks daily. However, in all other cases Jira can be a nightmare at this point.

Cons

*Slow Out off all CRM platforms and tools to handle tasks and issues Jira is the slowest by far. Is it initial problem or has it appeared after adopting so many technologies under one roof - I can't be sure. But one thing is clear - Jira is awfully slow. *To many features Yes, it is a disadvantage when it comes to Jira. When a new customer comes to Jira I believe, he is most definitely confused. Especially, if he/she tried ANYTHING else before. Of course, I see that company does a lot to make it easier and more comfortable, but as it is now, Jira is a terrible solution for fast adoption, scary for a small or middle sized team and most definitely not a great choice for personal use. Jira is Huge. If you are huge - great features, customizing, different apps and plugins will help you solve a lot with Jira. If you are just starting or don't have that many tasks and issues and people in your company - you should probable check other options.

July 2021

PRAVEEN from Successive Technologies

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Jira : Collaboration of multiple people on same platform

Jira is an extremely useful product to work with a very large team and many project at the same time. Jira supports Agile and Kanban both the types of project management strategies.

Pros

It's a very powerful tool. It provides many advanced features to collaborate with people. We can easily tracks things on Jira through our mobile devises and other gadgets. It helps us to plan the projects with tasks and sub-tasks.

Cons

It is an expensive software compared to other open source software. I have worked with many software Jira is one of the most expensive product that we have used in our projects.

Reasons for Choosing Jira

Jira is developer friendly, easy to work with, easy to collaborate with multiple people on the same task, have features to same attachments and issue tracking with notifications is very helpful to complete tasks on time.

Reasons for Switching to Jira

Salesforce was not suitable for our requirement and the type of business that we are doing. So, we have shifted to Jira and it's a very important decision for us to collaborate our exciting team.

June 2021

User Profile Picture

David from Royalty Exchange

Verified Reviewer

Company Size: 11-50 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

June 2021

Love/hate relationship with JIRA

I'll focus on the experience of moving from JIRA Classic to Next Gen project types. Basically, over 19 years of existence, Atlassian made JIRA so customizable, that it was difficult for new users to get started. You had to spend months learning the platform just to make simple changes to process management. So Atlassian started over with Next Gen projects. Next Gen projects have some cool features like a road map. Even though I'm experienced with Classic, I decided to try Next Gen. 95% of the time, it works fine. However, there are frustrating limitations: * Workflow transitions rules are very limited. Next Gen allows transition to any status. * Custom fields are project-levels, so moving issues between projects is a pain. * You can only do Sprints or Kanban * Epics are just grouping issues. They don't do much else and don't show on the board. * Single board per project

Pros

* Allows the issue flow to be perfectly configured to match your software development practices. * Highly customizable process management - define the properties of issues and how they transition between states. * Integration with many other products, like Slack & GitLab

Cons

* "Next Gen" project type lacks many features of Classic projects. * Classic Project configuration is full of bloated features and complexity * Next Gen projects sometimes have frustrating bugs and limitations that don't get fixed for years. * Issue transition between Next Gen and Classic projects is not smooth (custom properties don't carry over)

Reasons for Switching to Jira

TaskJuggler is a very basic no-interface project management tool. We needed something drag and drop and a lot more powerfull.