Jira

Jira

About Jira

Jira Software is a business process management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow. Jira enables users to create project roadmaps to map out all projects in progress. The project board includes a drag-and-drop interface that allows teams to manage every project detail. The system offers functionality to create user stories and issues, plan sprints and distribute tasks across the team. Users also have access to information from thousands of business apps, from design and monitoring tools to source code and productivity apps. A mobile app is available for Android and iOS devices. Pricing is per user per month. Support is available through an online support portal, o...

Jira Pricing

Jira Software offers flexible pricing. Small teams: $0 per user/month for up to 10 users Growing teams: $7 per user/month for 11 to 10,000 users

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Jira roadmap

Jira User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4.5

Showing 1 - 5 of 12,509 reviews

Jakob

Company size: 11 - 50 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

November 2020

Functional and Effective but not Pretty

User Profile

Pinki

Verified reviewer

Company size: 51-200 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2022

Manage projects and team work

Its very good experience using jira. With the help of jira I can manage my work and time. My daily work process is showing in jira. And its very easy to manage projects in jira.

Pros

Nira is very helpful for tracking the project enhancement as well as bug. And for every type of tickets we can set workflow of tickets Move. And also apply validation of required fields Nd most important you can create custom text box as per requirement and can setup automation on fields. Jira is very good for managing your project.

Cons

It consumes lots of resources of you PC means if we open it in browser ram and cpu utilisation increases due to this pc performance reduces. Rest all good.

Reasons for switching to Jira

Its has lass features and less integration tools.

Anonymous

Company size: 10,000+ employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

August 2022

Highly flexible Agile project management tool but a little complicated to use.

I love using Jira as I can configure it as per my project's needs and I highly recommend this tool if your team is following 'Agile Development' process.

Pros

I have been using Jira from last 5+ years now for Backlog management, Requirements management, Bug tracking and creating Dashboards for project review meetings with leadership. It's extremely flexible tool where you can configure your own workflows and customize it as per your project's needs. It's my go-to Agile project management tool (especially for Scrum). It's so easy to create and manage user stories, bugs, technical tasks etc. You can tag your user stories as per Epics and Features, you can also add labels to each ticket. You can track the status of any ticket and also see the bandwidth allocation of various teams. In JIRA, you can add advanced search filters to view only those user stories that has particular combination of fields (like specific assignee, status, epic name etc.). Moreover, JIRA Dashboard provides a bird's eye view of the overall project status which gives the real time visibility to you and the leadership team. The UI is very clean and simple and it makes Agile Development very productive, once you get the hang of it. Plus, it's very well integrated with many popular apps like Google workplace, workday, slack etc. But there is definitely a steep learning curve with Jira. The success of this product largely depends on how your management/leadership standardize various processes and workflows within Jira.

Cons

Jira doesn't allow you to add multiple assignee on one user story, and this becomes a concern when multiple developers are working on one story. Also, it's hard to get support from Atlassian when you are facing some technical issues. Additionally, in my experience, I have found that as Jira provides great level of customization, it can become really messy, if multiple management styles are involved during project planning phase. The workflows can get overly complicated and as a Product Owner, you find yourself stuck in updating the ticket statuses all day long.

Reasons for switching to Jira

I have found JIRA to be much more flexible (for workflow management) as compared to Microsoft DevOps.

Scott

Company size: 2-10 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
2

Value for money

out of 5
3

Functionality

out of 5

July 2022

No More Self-Hosted Option - Switched to Redmine

An employee recommended this software many years ago when Mantis was no longer cutting it for our needs. It was a learning curve and lacked many features I wanted (like gantt and kanban), but my colleague raved on the reporting abilities so I let it go. We've been hodge-podging for years to make it work as project management, client credentials storage, and ticketing and the team that uses it daily is fed up. We decided to do an upgrade as it had many features and a large marketplace ... only to find out they no longer offer self-hosted. I'm so sick of per-user SaaS pricing!!!

Pros

Large market share, backed by a company, good reputation, working towards lots of plugins

Cons

No longer offering a self-hosted version, UX is annoying, codebase is garbage, installing multiple instances in a server is a nightmare

Reasons for switching to Jira

Better UX, recommended by staff

Brad

Company size: 1,001-5,000 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Functionality

out of 5

August 2022

Advanced Project & Task Management Features...But How It's Configured is Key to Success

Pros

I've been using Atlassian products, JIRA in particular, for over 12 years. It's come a long ways in this span in terms of advanced functionality and additional configurable content, and it's consistently proven itself as a market leader in project and task management services. JIRA reporting, dashboard, task tracking, and project development activities are comprehensively impressively designed, easy to use, and highly collaborative for internal teams.

Cons

The success an end user will yield from the software is highly dependent on it being configured in a manner that aligns with the business needs of the customer organization. For example, I've experienced instances where there are growing pains in how internal teams learn to standardize the way they tag tickets for project and task tracking and then use these identifiers to develop reports, create dashboards, and track schedules. If not setup properly by System Administrators then the ROI will be delayed, making it essential for teams to be properly educated and trained on the system. JIRA provides a wealth of content for training & education but worth noting the difficulty an organization can face if not approached strategically and with strong design plans during the discovery phase of implementation.

Reasons for switching to Jira

There was a trial period where the organization I was at pivoted from JIRA to Rally (by Broadcom) for SCRUM operations. Rally certainly had its perks and was impressive in many ways, but we ultimately shifted back to JIRA due to the suite of offerings also in use, such as Confluence, that provided advanced needs to our business in more ways than just project or task management.

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