Development Issues are Customer Issues
Value for Money
A recent deployment/product update brought an internal job posting option. However, it would not work right. It asked for a resume as part of the job application, and had it is a required (which is what we want) but it would not display this way for the internal candidates that were applying. When I talked to customer support they had to escalate this to the "developers" to see what was going on. After a few days they got back to me and said that "you shouldn't be requiring internal employees to submit a resume anyways." Then preceded to tell me how our company should be recruiting internally. Wait a minute, who is the customer here? I was very surprised by this response. Especially as an Enterprise (highest level available) customer. I was told that the developers would fix it soon but it would probably be within the next few months. =0) Needless to say, they were not happy when I asked for a credit to or account for paying for a product that wasn't working correctly. I am not going to hold my breath for this to happen. =/
We started with the free platform (not sure if they offer this anymore).
It was a great fit as we previously had no ATS and candidates applied via a generic email address " this was then distributed to all managers. Not a sustainable process at all.
- There are many lingering bugs with each deployment of upgrades.
- Customer support is minimal to borderline nonexistent. Either leave a voicemail or send an email. Someone might get back to you within 48 hours. This is for the "Enterprise level" which is per month.