I've enjoyed working in the product, and the team has been nothing but helpful and responsive since Day 1. I would definitely recommend Loxo to anyone looking for a combination of intuitive ATS features and sourcing capabilities within one single platform.

I found the ATS functionality to be very intuitive and robust. It's very easy to source candidates in Loxo or add them manually into the platform, and then assign them to a particular job. With the ease of tracking candidates' activity, logging call or email notes, and moving them throughout the pipeline, Loxo does a great job of making the recruiting process more efficient. This is definitely appreciated, especially at a reasonable budget for a small team like ours!

Although not a major complaint, I sometimes found the sourcing function to be less than adequate, given missing profile information for candidates. That said, they recently completed a major update and the databases should be more accurate and up-to-date now, for more reliable sourcing.

A+ from Customer Service to the functionality of the software. It does everything as described and then some! The migration of data went much smoother than I anticipated. I was nervous we would lose notes, activities, contact information, resumes etc. Everything has gone perfect and the learning curve with our 35+ associates was much smaller than I expected and planned for.

Managing the pipeline and stages is easy to use and organized. It is at least 3x faster than our previous CRM / ATS. Searching for candidates within your database has never been easier.

Nothing much at this time. It would be nice is 3rd party phone / VOIP services could be integrated so our calls / texts are logged automatically. However, it sounds like Loxo will be upgrading their internal phone system in the near future.

I've realized no benefits using this tool and my clients did not like the interface so didn't use it and it didn't provide any value to me in terms of data. It's basically a warehouse for my resumes for now until I migrate out. I'm disappointed in myself for picking Loxo and should have done more homework. After vetting several ATS systems I chose them and sorry I did. Learned my lesson. Going to buy out of my contract and switch.

their resume parsing technology isn't bad.

Not only is Loxo more expensive $119-198/month than other ATS out there. I thought I would get more robust functionality but it's hard to close a job and have it show up in reporting as closed and it doesn't track fees in the pipeline as promised. No Linkedin integration. Integration of my data from previous ATS took over 8 weeks instead of the 3 that was promised and once complete it was a mess. I spent about 8 hours cleaning it up. Come to find out a college student/intern was doing it. I was led to believe the Company was much bigger than it is. Less than 15 employees. I thought I was signing a month to month contract but found out after it was a year which I take ownership of -not reading fine print. I requested to get out of contract after 90 days post implementation and they refused. I asked again and they refused but gave me a 30% monthly discount but then turned off half the functionality unbeknownst to me because of the discount. Awful.

Our old ATS could barely automate communication. Candidates were slipping through the cracks and being left in the dark. They felt jaded about our service and did not want to work with us. We were also losing time due to a terrible and outdated UI. Loxo allowed us to automate 90% of our communication, and it was much easier to work with. This freed up our time to work on higher impact tasks.

The UI/UX is intuitive and clean. As a former software engineer, I felt very comfortable navigating the various features. It allowed me to self-learn without having to get support on the phone every day. The various customizations helped us a ton. It allowed us to tie automation to the job stage on a per-candidate basis. This helped us automate almost all of our communication which resulted in a tremendous candidate experience. No one got left in the dark, and we were able to employ a robust nurturing process as a result. We also utilized the google chrome extension a ton to bring in passive candidates to the system. We could then easily put those candidates on a drip campaign via Loxo Outreach. This handled our passive outreach almost exclusively. When we needed support, they were lightning fast. I cannot stress this enough - the Loxo customer support team is by far the best I have ever dealt with for a SaaS product. They were incredibly accommodating and prompt. There is a live chat feature where the team is always ready to go.

For our very specific use case and the future direction of our company, we needed to get more out of the API. We are rolling out a recruiting SaaS product, and the API was not robust enough for us.

My experience has been great, and I have enjoyed working with their team on a regular basis. They are very accessible, friendly, and helpful, and have made it easy and enjoyable to get set up and continue working within the system.

The best part about the product is the customer support team. They are extremely accessible, very quick to respond, and always extremely helpful. This has been extremely helpful in the initial set up phase of the system as that is generally one of the hardest parts of getting used to any ATS/CRM, but the Loxo team has made this a much smoother, easier, and enjoyable transition. This is a very feature-rich application. From the built-in sourcing tool, to the all-in-one ATS/CRM, to the AI searching capabilities, along with texting, email, and even calling outreach capabilities this system has so many features that allow for teams of all sizes to take advantage. I also really like the UI and the way the system is setup. Although there are so many features, they do a great job of keeping it simple and user-friendly. I have used other ATS systems and reviewed or demoed several others, and Loxo is by far my favorite.

The only con I can think of the results on the AI search results aren't always returned within the same search parameters, but that depends on how remote the location is.