Maxwell Health Software

Pros

Easy implementation and very user friendly. There are a lot of resources and assistance available. Dedicated account manager.

Cons

Does not support Cobra Administration at this time and does not support defined contribution. These are big deterrants.

Enrollment platform

Pros

I like the customer service I receive from my Account Manager and the customer service team. They also have employees who are always willing to help new clients by conducting web seminars

Cons

The only item I have an issue with is the I wish they had an instruction manual that you could actually read yourself and make notes ( I guess you figured out I am old school) and not a visual learner. Don't get me wrong I do watch how to video's but my preference is the written instructions where you can ear mark and go back to.

enrollment platform

Pros

Maxwell enrollment system allows me to store my employee data in one place, and also gather enrollment data on my employees

Cons

The time it takes to build the spreadsheet with the employee information is very time consuming since the employer does not have all the information in one place, you have to actually use several difference reports to gather the information which is where the lag comes in. Once you have the data is it pretty easy to upload the data.

Enrollment platform

Pros

The ease of use is tremendous and being able to track enrollment and membership is valuable. Once you have the knowledge down pat its smooth sailing from there.

Cons

Its takes some time to learn the system since you have to watch the tutorials in order to learn it
If you actually had a manual you could read it on your time off. Which would help since my job is not only implementing Maxwell Health.

It is an acceptable benefits portal. The company I work for tried to use it as an HRIS system, which it wasn't meant to be. As a solely benefits portal it worked well, but we pushed the system too far.

We just implemented Maxwell Health (which fully integrates with our HRIS) and I'm delighted with the ease with which we now handle Open Enrollment. Employees are presented with their options, can easily compare various plans and make their selections immediately. I'm not asked to interpret plan offerings for employees, as the information is easily and clearly accessible on each plan. Costs are calculated immediately and after plans are selected and confirmed, the premium information flows automatically to payroll. No more payroll errors due to a manual process. Employees are happy with the ease of use and I¿m happy with the ease of administration and with the timeliness and accuracy of payroll deductions.
After Open Enrollment, employees continue to have access to detailed plan information and can check their EOBs, reprint their ID cards, manage Life Events and other tasks that formerly required my involvement.
The Dashboard gives me quick update on the progress of enrollments and a variety of reports allow me to manage our Benefits program easily and efficiently. My only question is ¿Why didn¿t we do this sooner!¿.

Pros

¿ Integration/synchronization with BambooHR employee data
¿ Vastly improved Open Enrollment due to the information available to employees and the ability to do a side-by-side comparison of plans during enrollment
¿ Automated new hire enrollment
¿ Simple, attractive and intuitive interface design
¿ Great support for the benefits administrator and for employees throughout the year
¿ The options available to employees to manage plan tasks from a single interface
¿ The options available to the benefits administrator to easily and efficiently manage employee enrollments and ongoing participation from a single interface
¿ The rich selection of reports
¿ Ease in supporting the employees throughout the year
¿ Bulk updates
¿ Automatic email notifications
¿ Smart phone integration

Cons

¿ Not all plans offer EDI, which adds a step to the enrollment process
¿ Currently updates to Maxwell do not sync with Bamboo; I am told this will change in the coming year
o We must be careful that employees don¿t change demographic data in Maxwell without changing it in Bamboo as well
o HR is notified that a change was made which mitigates the inconvenience

Advice to Others

¿ Give yourself sufficient time before Open Enrollment to roll out Maxwell Health to employees so they are already familiar with it
¿ Take advantage of the additional health programs that can be integrated with Maxwell
¿ Be generous with training time¿ it¿s worth it to the employee ¿ and then to the employer - to be fully familiar with the options employees have to be fully in control of their health and well-being

I had been exposed to the Maxwell Health website during our open enrollment last November/December and have used it to keep track of our company's insurance needs. It gets a little bit confusing when it's time to confirm the employee's choices, but overall it is a very valuable tool.

Implementation is streamlined and turnaround time is excellent compared to other systems.
The employee experience with Maxwell is the best we have seen in the market.
Our HR departments appreciate the simplicity of the system and its ease of use in managing their employee open enrollments.
Employee's love the mobile app and the ability to have comprehensive benefits information at their fingertips.
Overall we have no complaints in setting up the software and deploying it to clients