What is MESH AI?

MESH AI is a cloud-based employee scheduling platform for small and midsize clinics, hospitals and residency programs. The key feature of the solution is automated staff allocation for managing leaves.

MESH AI allows businesses to receive staff requests like swapping shifts. In addition, it provides a built-in platform to enable team communication. The smart suggestion feature enables users to accommodate last minute changes in the schedule while keeping the requester informed. The solution can be integrated with various calendar formats such as iCal, Google Calendar and Outlook.

MESH AI also provides a dashboard for switchboard operators that allows them to see contact information for paging or call forwarding. Shift hours can be exported for payroll...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

20 Reviews of MESH AI

Average User Ratings

Overall

4.25 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(9)

9

4 stars

(7)

7

3 stars

(4)

4

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 20 results

May 2018

Ali from SiTune Corporation

Verified Reviewer

Company Size: 11-50 employees

Industry: Semiconductors

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

I love MESHAI's smart and simple automatic scheduling.

It saved our time a lot of time by reducing the time we spent on preparing our schedule and addressing the shift change requests.

Pros

It simplifies the task of setting your schedule with your supervisor and coworkers. You just enter your available time in the app, then it automatically finds the best shifts for you and your coworkers. You can also easily change your shift with another person by clicking on the shift you want in your calendar and push Request button.

Cons

Sometimes it can be hard to navigate among multiple teams since you have to switch and select the other team calendar to put a new request for that team.

Response from MESH Scheduling

Replied September 2019

Thanks Ali for your positive review. Please let your colleagues know we are here to support when they need us. Just chat to us via the chatbox on meshai.io and lets us know how we can be better for your needs.

September 2019

Mark from Northumberland Hills Hospital

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

September 2019

A helpful tool to organize on call.

Pros

MESHAI provides an easy way to inform docs of their on call duties and allow them to exchange shifts while keeping the hospital up to date in real time.

Cons

Scheduling still a bit awkward. It would be nice if we could do weekends as one entry.

Response from MESH Scheduling

Replied October 2019

Thanks Mark for your feedback. We are happy that you find the product easy to work with. Sorry that the scheduling for weekend days together is not what you want. One of our concierge staff will reach out soon to see how we can improve that aspect as well. Please do not hesitate to let us know if there are any other places where improvements are due. Once again, thanks for your continued trust in Mesh AI.

May 2020

Sina from Samia Canada

Company Size: 2-10 employees

Industry: Building Materials

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

No way to face an empty seat in the organisation

The management and development team are very tech and scientific oriented

Pros

Creativity, innovative approach to scheduling and the story behind the brand

Cons

Marketing, The software is very good that I should knew about much earlier

Response from MESH Scheduling

Replied May 2020

Dear Sina, Thanks for your feedback. We are happy that your internal health team is enjoying this product. Please let us know how we can support you further.

September 2019

Kaes from Northumberland Hills Hospital

Company Size: 1,001-5,000 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

2.0

September 2019

Interface not elegant plus other pains

As you can imagine, very frustrated and really disappointed.

Pros

cost, plain and simple. otherwise, it has been painful and unintuitive most of the time.

Cons

Design: very dated and not elegant compared to our previous software. To filter your own call days is a hassle, and all members of the same team have the same color, there is little in way of customizing the layout. would not sync within apple calendars over icloud, so my ohone shows my call days on Mesh AI, but my iMac doesn't... Tends to crash on our phones very often (iOS 12+) Cannot share my own calendar with family members which forces my spouse to have to manualy inout my call days on our family apple calendar.

Response from MESH Scheduling

Replied September 2019

Dear Kaes, I am very sorry to hear that you are not satisfied with your platform. We took all your feedback to the design AND engineering teams to address all. In the meantime, your Mesh AI concierge will reach out to you to see why you have synch and crash issues. Those are new to us and not reported by any others. Again, please accept out apology. We have meant to bring to you a simple applications that works across all platforms equally easily and effectively. We will do whatever possible to earn your satisfaction. That's our promise to you.

April 2020

Katie from KFL&A Public Health

Company Size: 201-500 employees

Industry: Hospital & Health Care

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

April 2020

Customer Service is amazing

Pros

CS - [SENSITIVE CONTENT HIDDEN] was answering questions and coming up with solutions within minutes Adaptability - Mesh AI created customization's specific to our collective agreements quickly Cost - Very fortunate to have a chance to use this software to address COVID scheduling needs Analytics - Shift/hour counts very helpful for equal distribution of shifts

Cons

Teams - no ability to manage employees who are cross functioning or on different teams appropriately ERP - no ability to integrate with current ERP (absence tracking)

Response from MESH Scheduling

Replied May 2020

Thanks a lot for your review Katie. We take pride in supporting and serving our customers and excellence here is out number 1 priority. We hope to be able to continue to provide you with a platform that brings unprecedented efficiencies in all your staff allocation processes. We do have a number of integrations in some of our plans. Please let us know what is needed and we can provide more details on this. We are also working on a number of cross-team functionalities that you will be able to benefit from soon. Stay tuned.