Shift overview
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10What is MESH AI?
MESH AI is a cloud-based employee scheduling platform for small and midsize clinics, hospitals and residency programs. The key feature of the solution is automated staff allocation for managing leaves.
MESH AI allows businesses to receive staff requests like swapping shifts. In addition, it provides a built-in platform to enable team communication. The smart suggestion feature enables users to accommodate last minute changes in the schedule while keeping the requester informed. The solution can be integrated with various calendar formats such as iCal, Google Calendar and Outlook.
MESH AI also provides a dashboard for switchboard operators that allows them to see contact information for paging or call forwarding. Shift hours can be exported for payroll...
20 Reviews of MESH AI
Average User Ratings
Overall
4.25 / 5 stars
Ease-of-use
4.0
Value for money
4.0
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
May 2018
Ali from SiTune Corporation
Verified Reviewer
Company Size: 11-50 employees
Industry: Semiconductors
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
I love MESHAI's smart and simple automatic scheduling.
It saved our time a lot of time by reducing the time we spent on preparing our schedule and addressing the shift change requests.
Pros
It simplifies the task of setting your schedule with your supervisor and coworkers. You just enter your available time in the app, then it automatically finds the best shifts for you and your coworkers. You can also easily change your shift with another person by clicking on the shift you want in your calendar and push Request button.
Cons
Sometimes it can be hard to navigate among multiple teams since you have to switch and select the other team calendar to put a new request for that team.
Response from MESH Scheduling
Replied September 2019
Thanks Ali for your positive review. Please let your colleagues know we are here to support when they need us. Just chat to us via the chatbox on meshai.io and lets us know how we can be better for your needs.
September 2019
Mark from Northumberland Hills Hospital
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
September 2019
A helpful tool to organize on call.
Pros
MESHAI provides an easy way to inform docs of their on call duties and allow them to exchange shifts while keeping the hospital up to date in real time.
Cons
Scheduling still a bit awkward. It would be nice if we could do weekends as one entry.
Reasons for Switching to MESH AI
Cost.
Response from MESH Scheduling
Replied October 2019
Thanks Mark for your feedback. We are happy that you find the product easy to work with. Sorry that the scheduling for weekend days together is not what you want. One of our concierge staff will reach out soon to see how we can improve that aspect as well. Please do not hesitate to let us know if there are any other places where improvements are due. Once again, thanks for your continued trust in Mesh AI.
September 2019
Kaes from Northumberland Hills Hospital
Company Size: 1,001-5,000 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
4.0
Functionality
2.0
September 2019
Interface not elegant plus other pains
As you can imagine, very frustrated and really disappointed.
Pros
cost, plain and simple. otherwise, it has been painful and unintuitive most of the time.
Cons
Design: very dated and not elegant compared to our previous software. To filter your own call days is a hassle, and all members of the same team have the same color, there is little in way of customizing the layout. would not sync within apple calendars over icloud, so my ohone shows my call days on Mesh AI, but my iMac doesn't... Tends to crash on our phones very often (iOS 12+) Cannot share my own calendar with family members which forces my spouse to have to manualy inout my call days on our family apple calendar.
Reasons for Switching to MESH AI
cost. period.
Response from MESH Scheduling
Replied September 2019
Dear Kaes, I am very sorry to hear that you are not satisfied with your platform. We took all your feedback to the design AND engineering teams to address all. In the meantime, your Mesh AI concierge will reach out to you to see why you have synch and crash issues. Those are new to us and not reported by any others. Again, please accept out apology. We have meant to bring to you a simple applications that works across all platforms equally easily and effectively. We will do whatever possible to earn your satisfaction. That's our promise to you.
April 2020
Katie from KFL&A Public Health
Company Size: 201-500 employees
Industry: Hospital & Health Care
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
April 2020
Customer Service is amazing
Pros
CS - [SENSITIVE CONTENT HIDDEN] was answering questions and coming up with solutions within minutes Adaptability - Mesh AI created customization's specific to our collective agreements quickly Cost - Very fortunate to have a chance to use this software to address COVID scheduling needs Analytics - Shift/hour counts very helpful for equal distribution of shifts
Cons
Teams - no ability to manage employees who are cross functioning or on different teams appropriately ERP - no ability to integrate with current ERP (absence tracking)
Response from MESH Scheduling
Replied May 2020
Thanks a lot for your review Katie. We take pride in supporting and serving our customers and excellence here is out number 1 priority. We hope to be able to continue to provide you with a platform that brings unprecedented efficiencies in all your staff allocation processes. We do have a number of integrations in some of our plans. Please let us know what is needed and we can provide more details on this. We are also working on a number of cross-team functionalities that you will be able to benefit from soon. Stay tuned.
September 2019
Vanessa from Queen's Department of Family Medicine
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2019
Fast, easy and accommodating.
Considering the man hours it has taken in the past to juggle the number of complex schedules and rules that are required to complete a full year of physician call, this program has cut that time by at least 75% making it of great value for the money.
Pros
We are delighted with the way MeshAI is capable of handling the plethora of variables that go into our complex physician call schedule. There isn't a 'rule' that we've thrown at them that they haven't been able to implement. It's robust and powerful!
Cons
Can't say as we've found anything we don't like yet.
Response from MESH Scheduling
Replied September 2019
Dear Vanessa, Thanks for taking the time to review your MeshAI platform. We will do what we can to earn your max 10/10 score. Please let us know how we can improve the ease of use and quality. There are a number of improvements on the way that I am sure will get us closer to perfection. Once again, thanks for your support in your new "partners" at MeshAI.
