Montage Interviewing Technology Software

Pros

I appreciate all the training/educational info and videos to make the interview process go smoothly, especially the opportunity to practice well before the interview. Wouldn't have known about having the light source behind the camera, how high to position the computer, etc. otherwise. Very helpful!

Cons

My only "con" was that the link in the email to browse the site wasn't a live link. It may have been helpful to have in the introduction a suggestion to allow an hour at minimum to go through the videos and practice.

Hard to speak to someone when you hear yourself talking

Pros

ease of use for the interviewer and interviewee

Cons

Picture quality is poor
Real Bad Audio Feedback

The software was easy to understand and setup. Video quality was pretty good as well. Since I never use Montage before I was impressed with how easy it was to get set up and ready for the interview.

Pros

Easy to set up and use

First time using Montage. Easy to access. It was my first time using this product so there may be more features that I have yet to discover.

Pros

Easy to use. Training material to review before actual use.

Cons

Unable to move screen to the top of monitor so that can watch and look directly at camera so that you feel like you make eye contact. More training regarding the use of the buttons.

I could not get the audible component to work on my end so we ended up dialing into the call in number and using speaker phone and camera.
Frequency of use of this product is not any of the 3 choices below. This is my only time using it but in order to send you this review, I had to select one of them.

Pros

Great clarity, real time,

Cons

Just need practice, but that's on my end; I set it up earlier but didnt test the audible, I tested the visual only so I didn't have a chance to call support.

Advice to Others

Set up early and verify you have audio.

Likes Best

High level of service in initiating video-conferencing technology, establishing connections and supporting both me and candidates in assuring that technology is an enabler and doesn't get in the way of the interview. Not all candidates feel equally comfortable in an interview that is not "in person" so this help takes any veil

Likes Least

The need for ear phones to enhance audio and fight echo, etc., is a slight distraction.

Recommendations

The function of the communication tool is key in order for it to take a backseat to the purpose of the process - acquainting candidates and employers, and service is a instrumental as well.

Likes Best

You brought the world to our living room. that is what I like the best in this product. I never had to get out of my house to get the job done. No driving hassles, tension free to reach the office on time, had the unique experience that I was part of an advancing technology.

Likes Least

The picture I saw in the monitor seemed to talk to me; the recluses would not like this "kind" of soliloquy, denying the benefit of conversation with the interviewer which would have given me more opportunity to display my diverse talents other than my communicating ability.

Recommendations

We have to grow with the growing technology to be smart. The instructions could have been clearer than it was as there were two "Begins." If those were two different features, One could have been "Begin" and the next could have been "Continue." It was confusing which one is real "Begin."

Likes Best

They have great service and support to back up the product. They take our client needs seriously and work to ensure we have a quality solution in place to fit the individual needs of a client.

Likes Least

There is nothing I would say I like least about the product or vendor at this time. They are responsive, professional and work closely with our team to ensure quality experiences for our clients and candidates.

Recommendations

I would recommend evaluating the ROI and how this solution can improve your business; whether using On-Demand functionality to free up time in a high volume recruitment process, or by possibly saving travel costs and increasing efficiency when interviews or meetings are taking place in various locations.

Likes Best

The vendor has A+ customer service and the product is best in class in that it provides seamless integration and social media distribution and engagement. It is also very configurable.

Likes Least

You need to ensure to analyze the product with the lens of whether the product can meet the needs of the business, as well as ensure that the customer service support is provided at a high level.

Recommendations

You must evaluate whether the software is compatible with ATS systems and easily integrated and in addition easy to use and configure, as well as user friendly for the user. Equally as important, it is essential to demo the output of the product and test pilot the against your company objectives.

Likes Best

Account Reps are responsive and great to work with. The product is easy for candidates to use.

Likes Least

Can be a bit confusing at times in the system if you want to reschedule interviews or add interviewers but there are easy workarounds.

Recommendations

Make sure it can be integrated with your ATS; it can save a lot of time and prevent issues.

Likes Best

I love their excellent customer service on both the account management side of things, as well as the technical customer support. Their concierge service for each live interview is top notch. Also, response times to inquiries are unlike any other, extremely fast and reliable.

Likes Least

We are still learning all the functionality that the program has to offer, which is not a negative, it is simply something that we are working on improving from our end to maximize the full potential of the program.

Recommendations

I would recommend answering the questions open and honestly.

Likes Best

Montage treats us like we are their only customer. Everyone at Montage is helpful with any question we may have about the product. They are also extremely responsive to our candidates.

Montage offers us video and voice technology that allows us to engage and connect with candidates, ultimately speeding along our hiring. This product is very easy to use.

Likes Least

We do not have Montage synced with any other systems we use like Taleo or Skill Survey. That is something our facility is not ready to tackle. So our recruiters do have to jump back and forth through different programs. It is a little cumbersome, but we make it work for us. The Montage Staff has been terrific to show us some solutions to overcome these obstacles.

Recommendations

Recruiters may be reluctant to use a software like this. But once they see the benefits, the system sells itself. We have introduced Montage to hiring managers across our facility and have received resounding positive comments. We're finding better candidates in a shorter time frame. Getting recruiters on board is possibly the biggest obstacle.

Likes Best

The time it saves both me as the recruiting coordinator and everyone on our recruiting committee.
The staff at Montage is truly top notch! They have well-developed interpersonal skills, are respectful, and listen well.

Likes Least

The candidate and job archiving timing and process flow are slightly inconvenient.

Recommendations

If you want a vendor who will listen attentively and receive feedback well, Montage is the vendor for you! The options to tailor different parts of video interviewing are one of the best features.

Likes Best

The software provides a branded digital platform for conducting interviews, both in real time and on-demand. In addition, Montage has added telephonic tools as well. It is a tool that provides the needed flexibility that recruiters need to interact with job seekers. Montage is constantly upgrading, enhancing and developing new functionality that makes the investment in this product have a high ROI.

Likes Least

It is definitely an "investment" in that it is suited for organizations that recruit larger volumes of new talent.

Recommendations

I found it important to allow my recruiters to "test drive" the software before committing. If the recruiters do not like the functionality, they will be reluctant to use it and you will not enjoy the same ROI. My recruiters love this software and have a vested interest in using it as it makes their jobs easier, provides more access and flexibility to the candidates, and the hiring managers love the flexibility as well as the ability to interview candidates much more quickly than before.

Likes Best

It is very user friendly, and is technology driven. I like that the tool is automated and is integrated into our ATS.

Likes Least

I do not like that there is not an option to play all candidates interviews back to back. At this time I have to click on each individual one, and it will play all of that candidates responses, but to move on to the next I have to exit out to go to the next person. This would be a great add on.

Recommendations

This is a great tool to use in any high volume recruiting effort. It can reduce time to phone screen and gives candidates the option of completing at their leisure.

Likes Best

The product has a level of sophistication that other tools don't afford. The customizable nature of the product coupled with a highly consultative staff have made our partnership fluid and action oriented.

Likes Least

Nothing has occurred that would spark a comment around the negative.

Recommendations

Please review a handful of providers, for a fair compare/contrast exercise, and ensure that your strategy is formed and solidified, so you can make business decisions on how this product suite will add value to your team's recruiting brand experience.

Likes Best

Ease of use (setting up On-Demand and Live interviews, identifying questions from a library, utilizing a combined set of text, multiple choice, and video questions), dual model (On-Demand, Live, Meeting), fantastic support services team, great Client Success Manager, Sr. Leader support. When issues occur, they are resolved immediately.

Likes Least

Lacked full Applicant Tracking system Integration for full model, but they're working diligently to build it out. The log-in page, when completing an interview is a bit busy which can be distracting.

Recommendations

Ask as many questions as possible; reach out to other companies utilizing video interview capabilities and ask them about lessons learned; make sure your pilot and role out fit your companies needs - in our case, slow and steady is winning the race.

Likes Best

Ease of use and access for all users. Convenient scheduling. Multi-attachment feature.

Likes Least

Vendor has excellent customer serivice. Wish the Live Meeting Concierge was available/cost effective for all meetings.

Recommendations

I would recommend comparing the cost as it related to saving cost on travel and improving efficiency as interviews can be scheduled and confirmed very quickly.

Likes Best

Being able to listen to candidate responses at my leisure

Likes Least

you do lose a little bit of the one-on-one conversations you would have with a person on an actual phone call - this do not mean the product is bad by an means

Recommendations

it can be very useful to help with recruitment processes

Likes Best

Strong client support, technical support for users and candidates, and products are easy to use.

Likes Least

At this time, there is nothing I would improve upon in regards to working with the products and the vendor. They take our client needs and work closely with development to ensure they are able to support our many types of recruitment work flows.

Recommendations

The OnDemand screening products allow recruiters and candidates flexibility to complete and review a screening at anytime, anywhere. Live interviewing reduces travel and enhances collaboration. Look at overall ROI to determine how utilizing Montage OnDemand products and Live Video interviewing can save money while allowing recruiters to spend time on more value-add portions of the recruitment cycle.