We love Montage!

Pros

Montage treats us like we are their only customer. Everyone at Montage is helpful with any question we may have about the product. They are also extremely responsive to our candidates.

Montage offers us video and voice technology that allows us to engage and connect with candidates, ultimately speeding along our hiring. This product is very easy to use.

Cons

We do not have Montage synced with any other systems we use like Taleo or Skill Survey. That is something our facility is not ready to tackle. So our recruiters do have to jump back and forth through different programs. It is a little cumbersome, but we make it work for us. The Montage Staff has been terrific to show us some solutions to overcome these obstacles.

Great Product-Great Service!

Pros

The software provides a branded digital platform for conducting interviews, both in real time and on-demand. In addition, Montage has added telephonic tools as well. It is a tool that provides the needed flexibility that recruiters need to interact with job seekers. Montage is constantly upgrading, enhancing and developing new functionality that makes the investment in this product have a high ROI.

Cons

It is definitely an "investment" in that it is suited for organizations that recruit larger volumes of new talent.

High Volume Recruitment Made Easier!

Pros

My favorite aspect of Montage is the ease of use on both my end as the employer and the candidates. It makes my job much so much easier as I am able to use Montage with my applicant tracking system and send 200 - 300 invitations at one time. This is a huge plus when recruiting for an average of 50 - 60 requisitions at a time. In addition, it enables my candidates to have a positive candidate experience so that whether they get the job or become a patient with Penn it is consistently a good experience.

Cons

I have no issues with Montage. The product is easy to use and the customer service support group responds quickly by working directly with the candidate.

Recruiter Review

Pros

Strong client support, technical support for users and candidates, and products are easy to use.

Cons

At this time, there is nothing I would improve upon in regards to working with the products and the vendor. They take our client needs and work closely with development to ensure they are able to support our many types of recruitment work flows.

A great product from a company that partners with clients

Pros

They have great service and support to back up the product. They take our client needs seriously and work to ensure we have a quality solution in place to fit the individual needs of a client.

Cons

There is nothing I would say I like least about the product or vendor at this time. They are responsive, professional and work closely with our team to ensure quality experiences for our clients and candidates.

Use both live and on demand video with Montage for past 3 years

Pros

Their customer service focus is outstanding and they are willing to really listen to us and find ways to help be more successful in servicing our business partners. We have had great success in using their new telephone product.

Cons

We had some issues early in our service agreement with connectivity and had some complaints from our hiring managers about the voice over IP technology but discovered that the problem was on our end more so than that of Montage.

Montage is about partnership

Pros

The time it saves both me as the recruiting coordinator and everyone on our recruiting committee.
The staff at Montage is truly top notch! They have well-developed interpersonal skills, are respectful, and listen well.

Cons

The candidate and job archiving timing and process flow are slightly inconvenient.

Welcome to the cyber space

Pros

You brought the world to our living room. that is what I like the best in this product. I never had to get out of my house to get the job done. No driving hassles, tension free to reach the office on time, had the unique experience that I was part of an advancing technology.

Cons

The picture I saw in the monitor seemed to talk to me; the recluses would not like this "kind" of soliloquy, denying the benefit of conversation with the interviewer which would have given me more opportunity to display my diverse talents other than my communicating ability.

Montage allows me to screen high volume requisitions with ease.

Again, the largest value add for us is the time to fill reduction for high volume reqs. Utilizing the screening characteristics of Montage has streamlined the process for these reqs.

Pros

The ability to import candidates to jobs and not having to enter them one by one is great. Also, the text interviews have made our dispositioning of applicants much easier than manually screening hundreds.

Cons

The only thing I dislike about the platform is that when you export multiple positions' candidates, there is no way to sort them by the req ID with which you imported them. It makes it more difficult to invite them to interview via text. This has not been added to the On Demand import wizard as of yet.

Montage: a great tool!

Pros

Account Reps are responsive and great to work with. The product is easy for candidates to use.

Cons

Can be a bit confusing at times in the system if you want to reschedule interviews or add interviewers but there are easy workarounds.

Pleasant Partnership

Pros

I love their excellent customer service on both the account management side of things, as well as the technical customer support. Their concierge service for each live interview is top notch. Also, response times to inquiries are unlike any other, extremely fast and reliable.

Cons

We are still learning all the functionality that the program has to offer, which is not a negative, it is simply something that we are working on improving from our end to maximize the full potential of the program.

Definately a Fan!

Pros

Ease of use and access for all users. Convenient scheduling. Multi-attachment feature.

Cons

Vendor has excellent customer serivice. Wish the Live Meeting Concierge was available/cost effective for all meetings.

Best customer service!!

Pros

I have to start with saying how great their customer service is. They are always very helpful, and the instructional videos make a world of difference when you are just learning the software. It is very user-friendly and makes communication a breeze.

Cons

Sometimes audio quality isn't too good. Other then that Montage is great, I don't have any complaints.