Paychex Flex vs BrightPay

Paychex Flex has 1072 reviews and a rating of 4.08 / 5 vs BrightPay which has 279 reviews and a rating of 4.88 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.08 / 5 (1,072)

4.88 / 5 (279)

Ease-of-Use

4.0 / 5

5.0 / 5

Value for Money

4.0 / 5

5.0 / 5

Customer Support

4.0 / 5

5.0 / 5

Functionality

4.0 / 5

5.0 / 5

Last Review Written

October 11, 2021

February 10, 2021

Pros/Cons

  • Pros

  • It was easy to use and navigation on website was easy. Phone application was also easy to navigate. Made clocking in and out simple and fast.

  • It's very easy to learn and use, and the mobile app is very handy when you're on the go. I also like the ability to look at your entire weeks hours whenever you want

  • Cons

  • I wish they wouldn't do maintenance on the site as often as they do. I do like that they let you know when the site is going to be down ahead of time but I wish it was less often.

  • We had some issues in the beginning with staff not being able to clock in and out but once you get all of the kinks worked out its great.

  • Pros

  • The user interface is great and very intuitive, the help/support section is very good in helping you get up to speed with the software.

  • * its really amazing since brightpay covers all the aspect of a really great payroll system, easy to use and very effective

  • Cons

  • A bit fiddly on enrolment for the Government pension scheme.

  • It would be nice to see the software fully in the cloud, but, that is really a wish for the future than a real complaint.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

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FrontRunners

2021

FrontRunners

2017

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5 Recommendations

N/A

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Pricing Guide

2020 Human Resources Software Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos