Payment Evolution Software

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FrontRunners 2017

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About Payment Evolution

Payment Evolution is a cloud-based human resource management solution designed for small and midsize organizations. It offers payroll management and benefits administration within a suite. The payroll management module provides employee HR features, payroll processing, vacation and leaves tracking, benefits administration and direct deposits. It allows users manage income tax documents, employee payslips and other important documentation. The benefits management module allows the HR department to manage employee health, dental and life insurance. Users can evaluate income tax savings from multiple insurances and credit the amount directly into employee accounts. It offers integration with FreshBooks, Kashoo, ePay, Bullfrog, PayChequer, POS2Payroll, QuickBooks,...

Payment Evolution Pricing

Free payroll processing for small businesses with up to 3 employees. Businesses with 4 or more pay just $18/month (flat rate for unlimited employees and unlimited payruns)

Starting price: 

$18.00 per month

Free trial: 

Available

Free version: 

Available

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Payroll history

Payment Evolution User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 38 reviews

Anonymous

Time used: Free Trial

Review Source: GetApp

April 2015

I am very pleased with this product

After using a PC based software which was difficult to use and didn't report the way we needed, this is a dream! We had an accountant and Point of Sale system and just needed a payroll component. This really fit the bill and so far, is working beautifully. It's so automated and yet, there are many ways to customize it (for example, vacation pay calculations for your province). I haven't found a way that it will calculate stat pay though. Remittances were a breeze with this easy app. Each employee is sent the pay advice into their email or it can be printed for them. As one starts the payroll run, all the information is filled out: the pay period dates, the hours if the employees are paid the same every pay period (so just change it to the hours they actually worked), their pay rate, etc. Since it is cloud based, it can be run from anywhere around the world. I am very pleased with this product. I actually look forward to payroll now.

Pros

Easy to use. Product support was amazing for the couple of questions I have had. Cost effective at $17/month (no hidden add-on fees) Communicates payroll effectively with employee

Cons

I couldn't find a way to export employee information from my software to Payment Evolution, so had to enter it manually. With 10 employees it was fairly simple and just had to enter YTD amounts along with employee information.

Kyle

Company size: 11-50 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2017

Biggest mistake was leaving Payment Evolution...but they took me back

Payment Evolution was my first experience with online payroll, and it beat the pants off Quickbooks! I halfed my payroll entry time, quartered my time spent on ROEs, and getting rid of cheque payments to staff while providing them with online record keeping all was good. Then came the price restructuring and I found myself one staff member into the higher tier, and the competition offered a 'we'll match PE and save you another 10%'. WORST thing I have ever done was leaving PE. 8 month of inflexible software, overly complex user interface, errors, painful online reporting for staff, & customer service nightmare! I am so glad Payment Evolution was willing to take me back. Completely the opposite experience: support that knows what they are doing, that proactively offers assistance in a timely manner, intuitive software that is simple enough that I can usually find the answers I need on my own. They have written code just for me. I can't say enough good things about them. My only pain (other than inconvenient for me pricing tiers) is that they haven't made their Business Payment service available to us Quickbooks offline folks yet. Yet.

Pros

Intuitive. Everything is simple and straightforward. I can figure out 90% of what I need to do myself, and in those 10% situations the support forum has descriptions detailed enough to get me back on track.

Cons

There is one text box that doesn't trigger when you press enter, instead you have to press the send button...grrrr...and its logout for inactivity is slightly too short for my liking.

Response from PaymentEvolution

Thanks for the feedback Kyle! We're really to happy to have you back and appreciate the feedback you've given us on pricing plans. QuickBooks (desktop) integration is available for payroll but not for business payments as you've pointed out. We're continuing to look at the business case for supporting QB desktop for business payments - it's a bit of a challenge given the offline nature of the product. - Kinga Jasek

Replied January 2018

Stephen

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

March 2022

Deeply flawed, too many costly mistakes

It started great, but straight-forward mistakes that a competent system would catch have eclipsed any potential savings. Just get some decent software. Maybe this will work for you, maybe it wont, but you won't know until it's way too loate.

Pros

Easy to setup. Mostly friendly interface for the small business owner

Cons

Way too many hidden fees. We signed up for the free plan (not a trial), 6 months later that plan must have dissappeared because suddenly we were forced to upgrade to paid plan. I wouldn't have minded, but our account was suspended and I was unable to process payroll until we upgraded. There were issues with the KYC which meant I was unable to process payroll for several weeks. It's very difficult to rely on something as critical as payroll if they lock your account -while- you are upgrading. The software also failed to remit to Revenue Quebec for employees who don't get direct deposit. On weeks where only cash-based employees were working, PE charged us the for remitting & then sent a $0 RQ. This year I was pleased to find automated submission of year-end files to CRA & RQ. Unfortunately, PE generated an invalid XML file and so the submission to RQ failed. I would be happy to do the submission myself - I could hand-edit the xml file to be correct - but there is no way to download the files. Support would be great, but it's only for paid plan. This would be fine, if PE didn't charge you for every action at every step of the way already.

Response from PaymentEvolution

"Stephen T" - we encourage you to contact us directly with constructive feedback so we can continue to enhance our services for the community. "Gartner Digital Markets" / Capterra currently does not verify that reviews are from actual clients. All reviews on this site are subject to their "privacy" policy which encourages anonymous and potentially non-factual reviews. For verified reviews and honest feedback, please get in touch hi@paymentevolution.com

Replied March 2022

Cal

Company size: 11-50 employees

Industry: Food & Beverages

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

May 2021

Unnecessary fees / Long processing times

Honestly I wish there was another system I could use, but payment evolution will continue to get my money until something else comes along.

Pros

Processes payroll pretty easily and stat holidays are easily inputted. Saves a lot of time on T4's. Employees get their own log in portal so they go there instead of to me directly for pay stubs.

Cons

You only have a 1 day window to process your payroll so it comes out on the day you want. My pay period ends on Saturdays so I only have Sunday to do it for it to be deposited on Friday-Because it's an unnecessary 5 day processing time. This also means if there is a holiday on a Friday, the employees pay ends up being 3 days late. They also charged me $60 because an employees bank account was unknowingly suspended. Paying a pricey yearly fee and with having a large number of employees, this is not something that I should be charged for. I lost all trust in PE after this charge, especially when they only let me know AFTER I had processed another payroll for this employee so I actually got charged the fee TWICE- the employees pay wasn't even this amount before they charged me again. Super disappointed. Reports are a little over complicated as well. I create a custom report for payroll monthly and its usually missing weeks and makes life hard.

Reasons for choosing Payment Evolution

It was what my accountant used

Nancy

Company size: 2-10 employees

Industry: Architecture & Planning

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2017

Great Product and Service

We have been using the software for a few years and it is very easy to use. We appreciate the helpful emails with online seminars for generating T4's at year end. The customer support staff are very friendly and always so helpful.

Pros

It is an easy software to use for those just starting up a business. It also provides a lot different reports that are helpful.

Cons

I think the only con would be the section where you have to close off a month when generating payroll. It sometimes gets confusing and it splits out the source deduction amount by pay rather than month. We pay per month, so it would be beneficial to have the total of the 2 or 3 months deductions noted in one amount for submission.

Response from PaymentEvolution

Hi Nancy! we are always looking for ways to better our product. Closing a period can get confusing and because everyone has a different way as to how they would like their period closed, we are working on a way that works for everyone. Thank you for your feedback!

Replied February 2017

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